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Ugh! I'm so put off by this, I'm having trouble responding.

post #1 of 9
Thread Starter 

Trying to reply to a request for quotes on 3 cakes. Each has to be redesigned because the customer only wants about a fourth of the number of servings of size of the cakes in the pics she sent.  But what's really aggravating is it's obvious this is a mass mail out because one of the cake photos she sent is mine, but the link is to some blog, not my website. That combined with her wording, I'm certain she doesn't have a clue she's asking for a quote on one of my cakes.

 

If this photo was buried somewhere deep in the pages of my gallery, it would be one thing, but it's one of the very first pictures you see on my website. I'm used to the fact that no one reads any of the text, but this is the first person who's made it obvious she couldn't even be bothered to check out the photos.

 

Plus she wants one of those molded sleeping babies and I don't do those because to me they look dead, not asleep.

 

I just want to respond with something snarky. I may just tell her I'm booked for the date, but being the selfish person I am, I don't want to loose her business if I can get it.

 

If anyone can come up with a polite way to let her know that she sent me a pic of one of my own cakes, I would be most grateful. I typed several things and none of them sound warm and inviting.

post #2 of 9
Thread Starter 

Did I mention it's one of the few photos I've watermarked?!  The darn picture is watermarked for crying out loud! Don't waste your time coming up with something nice, folks - I'm going to let her know that it's my pic and that I'm booked.

post #3 of 9

Maybe she'll be thrilled at the "happy accident" that led her to the person who actually made it - you know you can recreate it, because it's yours to begin with:D

post #4 of 9

I think if you want her business, use your picture being chosen as an asset.  

 

" molded sleeping babies and I don't do those because to me they look dead, not asleep."  I use to agree.  But then I did one.  It really looked fine.

post #5 of 9
I'd just say 'actually the cake you wanted a quote for is one of my original designs, maybe you noticed the name of my bakery in the watermark! The cake is designed to serve x, if you want a smaller version the price will be x. Unfortunately I cannot give you a quote for the baby cake.'
elsewhere.
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elsewhere.
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post #6 of 9
Thread Starter 

Thanks y'all I finally managed to muster up a civil response. Every now and then I just get so so aggravated with a new inquiry - I need a better attitude. Sometimes it seems like this is the hardest part.

post #7 of 9
At work we call them "dead butt-babies" - they way their bums stick up. They're butt-ugly (snork) - but everyone wants them!
post #8 of 9

Her request was obnoxious and unfortunately appears to be the current trend. How did you respond?

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VISIT US at BAKINGFIX

 

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post #9 of 9
Thread Starter 

That's very pretty cake, Lynne. I have to admit, that baby looks a lot perkier than most I've seen.

 

Quote:

Originally Posted by MimiFix View Post
 

Her request was obnoxious and unfortunately appears to be the current trend. How did you respond?

I didn't redesign each of the cakes for her small number of servings, but since she wanted some general changes, I gave her a possible price range on each and let her know it was dependent on level of detail.  I let her know about the baby as politely as possible, essentially blaming it on my own neurotic personality, and showed her other ways it could be done.  And I let her know the pic was my cake in a pleasant way. 

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