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Good bye Satin Ice, I'm sorry, but you've changed - Page 2

post #16 of 60
I was having the same problem. I sent Satin Ice an email complaining about their product about a month ago, and have yet to hear from them. I have heard good things from fondarific, so I think I will try then.
I
post #17 of 60
The RD on Bissonnet barely has anything for the average caker. They don't even have cake flour. I'm almost certain they don't have fondant. Might want to try the other location.
post #18 of 60
I'm in Australia and my local cake shop stocks only fondarific and pettinice! I find that if you live in a humid climate like I do, fondarific may be an issue because it sweats. It tastes good because of the chocolate in it has a long work time! I learnt to use fondant using fondarific However I love pettinice and its cheaper
post #19 of 60

I'm still new at this, but Pettinice is by far my favourite. I battle with Satin Ice to avoid elephant skin :( I've only used fondarific for accent colours or mixing so I can't comment on that. I just bought a 5kg bucket satin ice though ... to mix with Pettinice coloured fondant. I hope it works out ok as I'm making 3 cakes this week (one for a friend, one for my family because I need the practice, and a two or three tier for my son's 2nd birthday).

post #20 of 60

has anyone heard anything concrete. Something has to be different, even if it is a small thing. I used to dread opening that bucket and trying to dig out the first bits, because it would be a brick. Now you can practically pour it out.

"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

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"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

Reply
post #21 of 60

Yes, something has changed! It not what it use to be. I've inquired several times and they ask for the lot number to check it out and they always come back with some tips they have posted on their website. They keep saying they haven't changed anything, but I don't believe them. It only does an okay job if I have an old bucket of Satin Ice that has been sitting around for about 6 months. 

post #22 of 60

@Sweetcakegirl, thank you so much for the all your input. I really appreciate it. I will check the site out that you suggested.

 

I did finally hear from Satin Ice, nothing concrete however.  They are trying to narrow down the product batch and see if that is the issue. I am still waiting to hear back for a few days now. We will see.

post #23 of 60
Thread Starter 
Quote:
Originally Posted by tdovewings View Post
 

Yes, something has changed! It not what it use to be. I've inquired several times and they ask for the lot number to check it out and they always come back with some tips they have posted on their website. They keep saying they haven't changed anything, but I don't believe them. It only does an okay job if I have an old bucket of Satin Ice that has been sitting around for about 6 months. 

I don't believe it either - I used to be really great at covering cakes super fast and perfectly smooth and now it's become a pita. When I bought a bucket of black and used it recently, it happened to perform just like the regular white fondant used to.  That's when I knew with complete certainly that it wasn't because of anything other than the fondant being different.

 

They haven't contacted me back yet, but I've never expected anything but a denial. 

 

I'm still checking out the other suppliers here. My main supplier carries Satin Ice exclusively. If I find someone who carries a fondant I like, I'll probably wind up moving all my business to them.

post #24 of 60

The black SI sucked...then right after that they marked it down on GSA

post #25 of 60

Funny that you say that, because I find the colored Satin Ice fondant to work quite well, even the ivory, but not white.

post #26 of 60
Thread Starter 
Quote:
Originally Posted by BatterUpCake View Post
 

The black SI sucked...then right after that they marked it down on GSA

When was that? I bought mine about 3 weeks ago from a big supplier. This was the first time I used the black to actually cover a cake. Speaking about what really sucks, it's trying to mix black color into their awful gooey white fondant now. Or any color for that matter.

post #27 of 60

I found the black to be awful gooey. It was within the last 2 months. I got Pettinice now and I love it.

post #28 of 60
Thread Starter 

One wonders if Satin Ice is having production problems. The timing of that coincides with when I got that really bad batch.

 

I'm still looking for a local Pettinice supplier.

post #29 of 60

Didn't you say you just signed up with restaurant depot?

post #30 of 60
Thread Starter 
Quote:
Originally Posted by BatterUpCake View Post
 

Didn't you say you just signed up with restaurant depot?

Yes, I signed up online - but I never went because after seeing vgcea's post up there about it not being sold everywhere, I called first and they don't carry fondant at all here.

 

Thanks, vgcea, for saving me a trip! I kept meaning to send you a pm.

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