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The cake tasted like gasoline??? - Page 2

post #16 of 21
Quote:
Originally Posted by MimiFix View Post

I hope you get to the bottom of it.  (Verrrry funny!)
Ha ha. Unintentional I swear, it was very late here in the UK when I wrote that icon_smile.gif
New to Cake Central, but have been baking from scratch and decorating for 20 years and running my business for 3 years.
Misc 3D Cakes
(10 photos)
Anniversary
(2 photos)
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New to Cake Central, but have been baking from scratch and decorating for 20 years and running my business for 3 years.
Misc 3D Cakes
(10 photos)
Anniversary
(2 photos)
Reply
post #17 of 21
Thread Starter 

Thanks, you guys.  I hate to think bad about people, but I have my suspicions, too.  After all your help listening and offering suggestions and things to check off the list of possibilities, I have come to the conclusion that something happened to the cake after I delivered it OR she knows how to work the system and is using me.  I am going to take the chance to redeem myself by making her another cake, but it will be only one flavor... the flavor that didn't work out and that on her original order she just wanted white cake.  I am going to use plastic disposable dowels. AND, instead of taking the cake to her and having it sit in the break room for half her work day, unattended, I will meet her at her car after work or deliver it directly to her home.  This is for 2 reasons.  I'll know what kind of vehicle she is putting the cake in and where in the vehicle she puts it.  And, it takes the possibility of someone tampering with the cake at her work place.  But, really it isn't my business, since it isn't my responsibility after it leaves my hands.  It's just one of those things to possibly see if any of our theories of what happened to the first cake may be true.  Basketpam, I think you are right.  I am going to somehow set up a work order that explains that I am not responsible for the cake once it leaves my control.  Maybe somewhere on the bottom of my invoice I can add that the customer agrees that the cake was delivered in satisfactory condition and then she signs it.  Good advice.

 

My thinking about redoing her cake.  I know my cake was perfectly fine when I delivered it to her.  So, I am no longer fretting about it.  I'm going to use this opportunity to do some service recovery, but really, it will be all about me.  It will be another opportunity to put another cake picture in my portfolio, more practice time, etc.  She may have a lot of influence on the other prospective customers at her work place who have said they want me to make cakes for them.  If I don't give her the opportunity to be satisfied, she may start blabbing all over and start rumors about what ever story she wants to dream up that isn't true.  Now, if she finds something wrong with this cake, I'm going to give her the money back and tell her I won't be able to help her any more.  I've already put a note in her file of the incident.

 

Thanks for the support, everyone.  I hope I will be able to help you somehow in the future.

post #18 of 21
Thread Starter 

:D

post #19 of 21

This has been a real eye opener to read.I would have asked purchaser if indeed she did have it in her truck and where.But that is because I love to solve mysteries.

So hoping you have a good outcome.

post #20 of 21
Thread Starter 

Here's what I hope will be the last post on this cake disaster.  I made enough white cake (different recipe) to make a 2 tiered cake (8"/6").  Before I went and made all the icing I would need to make her the replacement cake, I contacted her to make sure I would be able to deliver it today.  She was able to take delivery this afternoon and told me not to stress over it.  She said she hoped that I didn't make her a 2 tiered cake, because only the bottom layer wasn't good on the original cake.  She told me I really didn't need to decorate it, but just put the buttercream frosting on it.  I decided if that's what she wanted, I would comply, but I'm one that if I mess something up or break it, I fix it and better than it was before.  Also, I was counting on practicing some of my buttercream decorating techniques that I haven't done much lately.  But, if I went over the top, I wouldn't be following my customer's instructions.  So, I made her the 8' inch cake.  I did put a little fanciness to it, but no flowers.  I'll share the pic.  So, no fussing with dowels or tiers.  I just made it simple.  The pieces that I cut off from leveling the cake tasted really good to me.  I took pictures before I put it in the box.  I printed off her order and added a note stating that she received the cake in satisfactory condition on delivery with a place for her to sign.  I made sure she could meet me and delivered it at her workplace.  I put it to her this way.  (I try to always have a positive attitude).  You helped me to learn so many things with your order.  I decided that I may get customers that may not be as nice as you, so I decided that I should start having the customer sign a statement that the cake arrived in satisfactory condition.  She apologized, and signed, but I just treated her as though she was being so helpful.  She said she and her co-worker were going to have some cake as soon as she got back to the office, and she would text me to tell me how it was.  I told her that I wanted to know if it was good, because then, I would use the recipe routinely when someone ordered white cake.  Again, putting her into the position where she thought she had a voice.  So, I left and waited to hear from her.  She texted and said that she and her co-worker were "feeding our faces."  For you guys who aren't familiar with that term, it means that it was so good, they couldn't stop eating it.  Then, in a little while, she sent another text and said that she shared some with 2 other people and they said that it was so delicious!  She told me that I should absolutely use that recipe for white cake orders, and that my treats are sooo.... yummy.

 

So, I'm thinking that this should be the end of this saga. I thank all of you for your support and advice.  I hope that those who just happened to read my story and how it progressed and ended up will have learned right along with me.  All things happen for a reason.  I'll probably never really know what happened to the first cake, but there is a reason I will need the things I learned in the future.  Here's the picture of the replacement cake on one of my homemade cake stands.

 

 

By the way, if you would like to follow me along, feel free to "like" me on Facebook at https://www.facebook.com/pages/Homemade-by-Sandy/408883139223870.  Thanks to all.

post #21 of 21
Quote:
Originally Posted by sgetty View Post
 

 

 

My thinking about redoing her cake.  I know my cake was perfectly fine when I delivered it to her.  So, I am no longer fretting about it.  I'm going to use this opportunity to do some service recovery, but really, it will be all about me.  It will be another opportunity to put another cake picture in my portfolio, more practice time, etc.  She may have a lot of influence on the other prospective customers at her work place who have said they want me to make cakes for them.  If I don't give her the opportunity to be satisfied, she may start blabbing all over and start rumors about what ever story she wants to dream up that isn't true.  Now, if she finds something wrong with this cake, I'm going to give her the money back and tell her I won't be able to help her any more.  I've already put a note in her file of the incident.

 

Thanks for the support, everyone.  I hope I will be able to help you somehow in the future.

Good for you! I have a feeling you're going to be very successful in the cake biz! And glad to read the outcome about how good the cake was, but you already knew that!

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