I work out of a retail bakery in Brea CA, and this past weekend we did a cake for a guest and long story short, during transport (they picked up the cake), the guests managed to completely decimate the cake. They sent us pictures of the cake, and it definitely looked as if the driver turn a turn too sharply, or pumped the brakes too hard, as the layers literally all slid away from each other. We have been in business for over 3 years now, and the way we assemble our cakes has not changed, and we have NEVER had any stability issues.
Cut to today, we get a call from an extremely angry great grandmother who is demanding full compensation. Not only for the $200 cake, but she is also asking for a full car detail to get the red icing stains out of the transport vehicle. If they don't get what they demand, she is threatening the business with a picket this coming weekend.
Before you ask, the owner does not require any kind of contracts (which I have vehemently urged them to institute), so we have no kind of paper shield as it were.
What in the world can we do?!?