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This is my latest disaster.....

post #1 of 34
Thread Starter 

This happened after the cake was set up at the bachelorette party this evening.  The cake was picked up at 4:00 today and looked fine.

 

Got a call about 6:30 that this had happened.  She sent the pic and said she didn't know what happened.

I haven't cashed her check yet.  Should I just give it back?  Goodness I feel terrible.  I'm not sure I'm cut out for this.  I have 3 wedding cakes to do in the next month and now I'm freaking out.

 

All butter buttercream exterior with fondant accents.  The cake was chilled until about 3:00 when it was boxed for pickup.  Boxed in a corrugated 12x12 box which was the same size as the cake board.  There was no wiggle room in the box.

 

download?mid=2_0_0_1_1089904_AHLGimIAALOCUipReQBDDEZT68s&pid=2&fid=Inbox&inline=1

post #2 of 34

I can't see a pic?

post #3 of 34

The picture is not showing up.  I had a cake fall apart after I dropped it off the other day.  It happens.  Once you find out why it won't happen again!

post #4 of 34
Thread Starter 

I can see the picture on mine but I'll upload it again.  Maybe just copy and paste doesn't work.

 

post #5 of 34

From the pic it is *very* evident the cake was dropped or slammed down on the table.

post #6 of 34

Well the cake was pretty...but for it to have happened two hours after you delivered it that may be an issue not controlled by you...:smile:

post #7 of 34
Thread Starter 

Do you really think so?  I have only been doing this for about a year.  I've never had one with that much damage.

post #8 of 34

Do you state in your contract that what happens to the cake after pick up is not your responsibility? Did she sign something to say the cake was perfect on pick up? 

 

I do agree with kakeladi though. It looks like it has been dropped, or sat down very hard on the table, causing the fondant to break and come away. It's a lovely cake, but my guess would be that it's not your fault. 

post #9 of 34
Quote:
Originally Posted by kblickster View Post
 

This happened after the cake was set up at the bachelorette party this evening.  The cake was picked up at 4:00 today and looked fine.

 

Got a call about 6:30 that this had happened.  She sent the pic and said she didn't know what happened.

I haven't cashed her check yet.  Should I just give it back?  Goodness I feel terrible.  I'm not sure I'm cut out for this.  I have 3 wedding cakes to do in the next month and now I'm freaking out.

 

All butter buttercream exterior with fondant accents.  The cake was chilled until about 3:00 when it was boxed for pickup.  Boxed in a corrugated 12x12 box which was the same size as the cake board.  There was no wiggle room in the box.

 

download?mid=2_0_0_1_1089904_AHLGimIAALOCUipReQBDDEZT68s&pid=2&fid=Inbox&inline=1

 

What was the weather like? I'm not sure I agree with the cake being dropped. The cake itself looks good, it looks like the buttercream may have slid off the side. Was it covered entirely in buttercream? It looks like it was crumb coated in bc and covered entirely in fondant. 


Edited by sixinarow - 9/6/13 at 7:29pm
Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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post #10 of 34
It's buttercream, not fondant (only the accents are fondant). Looks like it melted off to me... Could be heat, or could be bad buttercream.
Plank.
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Plank.
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post #11 of 34
I think it looks like a slide as well, not a crash. Maybe some condensation between the crumb coat and final coat? Was there a big temp difference? Maybe that side of the cake was next to a stove or air conditioner or something that would have made a big temp difference?

Great colors. Too bad. icon_sad.gif
post #12 of 34
Thread Starter 

It is humid here today.  I kept it in the cooler until about an hour before she picked it up.  It is buttercream with very thinly rolled fondant stripes on the side.  I made them as thin as I could to keep the weight down.  The cake is chocolate and the filling is vanilla buttercream with mini chocolate chips.  (White)  Same buttercream on the outside.  (Pink)

 

BrandisBaked, What do you mean when you say "bad buttercream"? 

 

I do have a clause that I am not responsible for the cake after it leaves and I've never had anyone call me about a cake before.  Most of my disasters are while I'm making the cake, not after delivery or pickup.

 

Even though I have that clause, I feel awful, double bad since I am also doing this bride's wedding cake.  What you want to bet that she is questioning my ability to deliver a quality cake?  Who could blame her?

post #13 of 34
I meant it was a problem with the buttercream itself: Wrong measurements, using a different kind of butter (this can change the consistency sometimes, not all butters are created equal), etc.
Plank.
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Plank.
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post #14 of 34

Hmm, okay. Since you're also doing her wedding cake, I'd refund her. Even if you think it's not your fault, do it anyway, or you may lose her business. In the meantime, I'd be doing another cake exactly the same and watching it to see if it moves. Will the bride's wedding be in similar kind of weather? I think, if it is a slide like others (more knowledgeable than me!) have suggested, perhaps use ganache as opposed to BC under the fondant for the wedding cake if the bride's agreeable? Maybe that would make a difference. 

post #15 of 34
So it was fine when it was set out on the table, and then she looked at it a little later and this had happened? Was it set out near a window or something? Did she have it put near some other heat source? It seems weird that it just melted on one side like that.
elsewhere.
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elsewhere.
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