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Delivery accident

post #1 of 38
Thread Starter 
While driving to deliver a 3 tier wedding cake a child ran after his dog and I slammed on the breaks to avoid them. This caused the cake to tip. I went back to the bakery, fixed the cake and headed back out on the road. The damage to the structure and time out of the fridge took its toll and the cake started to fall apart. I don't have before pictures, but I have the afters. I tried to repair the cake as best I could at the reception site. I'm wondering how much of a refund the couple is owed?
post #2 of 38

wow, wow, wow.....I always wonder what I will do if this ever happens to me.   I know the contact clauses, blah, blah, blah...but I don't think my conscience would allow me to charge anyone for a cake I did not deliver in tact..regardless of the situation....especially a wedding cake.    I just don't know.   So sorry for your cake injuries.

Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
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Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
post #3 of 38

Ohh this is my BIGGEST fear! So sorry that this happened to you:(

A compromise is the art of dividing a cake in such a way that everyone believes he has the biggest piece.

 

http://www.facebook.com/pages/Well-Dressed-Cakes-by-Brett/200852383318927

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A compromise is the art of dividing a cake in such a way that everyone believes he has the biggest piece.

 

http://www.facebook.com/pages/Well-Dressed-Cakes-by-Brett/200852383318927

Reply
post #4 of 38
Thread Starter 
Would you do a full refund or a 50%?
post #5 of 38

Yep, no matter whose fault it is, I'd feel obligated to do just about whatever they asked me to (within reason). One, it would make me feel better, and it would just be the right thing to do, period.

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #6 of 38
Full refund.

You should have used a cakesafe. *ducks and runs*
Plank.
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Plank.
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post #7 of 38

I'd give 100%...but that's just me.

Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
post #8 of 38
Oh no! That is probably fear #1 for many of us!
Okay, if it were me I would give a full refund. Not because you did anything wrong, some things truly can't be helped, but for the sake of your reputation. When the bride tells the story of what happened to her wedding cake it would be great if she could end it on the positive note that baker refused to accept payment for the cake even though it wasn't their fault. (And that the cake tasted great anyway!)
Just my two cents. icon_smile.gif
post #9 of 38
Lol Brandi.

Out of curiosity, does insurance cover this sort of thing? Or is the cake business SOL for events like this?
post #10 of 38
Quote:
Originally Posted by BrandisBaked View Post

Full refund.

You should have used a cakesafe. *ducks and runs*
LOL!
post #11 of 38
Quote:
Originally Posted by BrandisBaked View Post

Full refund.

You should have used a cakesafe. *ducks and runs*

 

OMG...talk about timing!  Too funny Brandi!

Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
post #12 of 38

I'm so sorry this has happened to you. It happened to me once but it wasn't a wedding cake. I still felt awful. I offered a full refund and the client refused because only the back was damaged, but my conscience made me offer to return the payment.

 

I know it's one of those things that you couldn't control, but a full refund would go a long way. You may or may not be able to afford it, but your client would be impressed with your effort to make amends. I'm so sorry.

post #13 of 38
Oh oh! I know! Find the parents of the child who was chasing his dog and tell them that you sacrificed the cake to save their boy and make THEM pay for the cake! (Totally kidding! icon_smile.gif )
post #14 of 38

So, so sorry this happened to you. 

I love what I do and do what I love

https://www.facebook.com/JeanneWinslowCakeDesign

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I love what I do and do what I love

https://www.facebook.com/JeanneWinslowCakeDesign

Reply
post #15 of 38

 So sorry to hear about your mishap!!! The cake was lovely before it tipped over.   I know it was not your fault but I would refund full amount if it was me.

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