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Customer mad because I'm booked - Page 2

post #16 of 21

When I'm booked, I try to break it very gently in the nicest way possible. I'm always apologetic and tell them that if there were any way I could possibly take another order I would. If they push or offer extra money, I tell them that I have promised myself no more pulling all nighters and that's what taking another order would cause. That keeps people who are so inclined from taking it personally.

 

On the phone, sometimes it just a takes a minute or two for the news to sink in - not everyone processes bad news at the same speed.

But you can't please everyone and sometimes people are going to go nuts on you - just goes with the territory.
 

post #17 of 21
Whoa!!! Wouldn't want to be on the bad side of any of you- you lot are scary!!! Guess you're right though, offering a discounted cake would be letting her bully you. I'm just a hobby baker so obviously I don't know how to deal with customers icon_smile.gif
post #18 of 21

I can't add anything other than never make a cake for this baby, wah wah wah! She's ridiculous.

post #19 of 21
Thread Starter 

Thank you everyone for replying & for the support! I'm happy to say that I blocked her! I am so glad that I didn't make a cake for her after seeing how childish & rude her behavior was. She probably would have been one of those customers who were never satisfied with anything & I wouldn't want to do that much work for someone like that. I'm now glad that I was booked so I could see what kind of person she really is.

post #20 of 21
Never, never, never offer discount unless the fault lies with you. I have been in business for many years and would like to point out to anyone thinking discount is the sweetener......DISCOUNT IS A GIFT....NOT A RIGHT. Why should we business people give a gift to rude people, besides discount comes off our profit.
I would ask her to leave my shop if she were at my counter, how dare she.
post #21 of 21

One way to combat this happening again is to post a calendar on your website that shows what dates are filled--or nearly full.  If you have a facebook account,  post on your timeline whenever a weekend...or month is completely booked and encourage others to order early so as not to miss out! 

 

That way NO one should take it personally and you merely have to refer them to the calendar if they get their nose out of joint. 

 

Just a thought!

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply
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