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Customer mad because I'm booked

post #1 of 21
Thread Starter 

A lady asked me to make her a cake for Sat, Sept 21st & I told her I was so sorry, but I am booked for that weekend & that I only do so many cakes a week & I just couldn't do anymore for that weekend. Well, she got real mad & took it personally. She told me this was the 2nd time she tried to order & I was booked so I told her again how sorry I was & that I ask for a 1 month notice on orders (which is also posted on my facebook page). Now she is telling me that I'm not busy (in a very rude way, laughing at me), saying "I hear this a lot about you" & telling me that she will never recommend anyone to me ever again. I tried explaining to her how time consuming these cakes are & that I can only do so much a week, but she is still being rude.

 

I don't know what else to say to her without going off (boy do I want to!). I think she is acting pretty childish... it's not like I'm doing it to be mean. If I'm booked I'm booked, I can't help it if I can't do more cakes than what I already have. I try to do 4-5 cakes a week, if not more, depending on how large & detailed the cakes are (I am a home baker). This is the first time I've seen someone get SO mad over something like this. It is making me scared to say "no".

 

What would you tell her? Or should I just block her? (she already deleted me from her friends list)

post #2 of 21

Block her, delete her, move on. Don't let this woman steal another moment of your life that you'll never get back!
 

post #3 of 21

Oh for heaven's sake!  This woman is acting like a spoiled child.  Maybe she thinks if she throws a tantrum you will make an exception for her.  You do NOT need to continue to try and explain yourself to her.  It's her own problem if she didn't contact you in time.  I wouldn't want to make one for you at this point anyway.

 

Block her and put her on "the no cakes for you" list.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #4 of 21
Wooow how childish can people get?! She is probably assuming that you don't want to do her cakes that's why she replied saying this is the second time you refused her. If you apologised and explained there's not really much else you can do- unless you offer her a discounted cake for her next event? It's a tricky situation because you don't want a negative reaction, but then you can't please everyone!! If she didn't take into consideration that you take a months notice then it's on her, hope everything works out for ya icon_biggrin.gif
post #5 of 21

Why on earth would she give her a discount on her next event???  It's up to the customer to get her cake booked in time.  If, especially based on the fact that she was booked up the first time, the client knows the baker needs at least a month's notice to accept the order.  The client either books it in advance or gets a cake somewhere else. 

 

Let's say the woman wants to have her party at a particular venue.  The venue can only accommodate so many parties per date.  If you don't reserve the space in time then you have to find some place else to have your party.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #6 of 21
I'd say you dodged a bullet. You should be glad.
Plank.
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Plank.
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post #7 of 21

Umm, I would have hung up long before it got to that point.

If someone calls and I am fully booked, I just say, "My schedule is full for that date, but let me refer you to such and such bakery.", I never explain how my scheduling works, or how many orders I take, simply because it is none of their business.

I've had a few people try to push me into taking an extra order, but never have I had someone get angry about it.

 

Why in the world would I apologize to someone for it, or offer them a discount? It's not my fault they left it so late, it is theirs.

Well done me for being booked!

 

I wouldn't even consider taking an order form her in the future, just delete her and forget about her.

post #8 of 21
I agree with offering the customer a discount for her next order...10% off after you apply a 20% PITA tax.
post #9 of 21
Absolutely! What a cheek this customer has. Adios lady.
elsewhere.
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elsewhere.
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post #10 of 21

Can you imagine what she would be like if she was your actual client?!? Like others said, you dodged a bullet.  I wouldn't even bother with her any longer, you're booked. end of discussion. 

 

I would not give her a discount at all...people don't get favors for being jerks. 

post #11 of 21
Yes this lady is very childish, she doesn't deserve all the time and effort you would put in to create her cake
post #12 of 21

The best things in life are not easy to get. You are booked because obviously your product is desirable. You do not need customers like her. If she complains to people that you are always booked any reasonable person is going to wonder "Hmmm,,, what am I missing out on?" Even when you aren't booked, I would be for her

post #13 of 21

The good news is that you got rid of her.  The bad news is that she WILL resurface.  They always do.  Try letting your answering machine pick up future calls.  This gives you a few minutes or a day to reply ......................or not.  Customers DO get angry when you don't do what they want you to, but next time they call it will be WAY ahead of time.  I have some that call the day after New Years to book all their family cakes, just to make sure and get on my calendar. 

post #14 of 21
If a potential client treated me like this I would be, just for her, fully booked until the end of time.

When I am booked I owe no explanation. I am always firm (but polite), and always say the I hope to have the opportunity to create a cake for them in the future.

Giving her a discount on a cake for a future event is just bulls.h.i.t. Really? Do that and you're letting her bully you. Besides - you don't want her as a client. Trust me on this one!
post #15 of 21

Is there someone you don't like? Spend 5 satisfying minutes dreaming about send her their way. 

 

Then shrug it off and be glad you don't have her as a Customer.... because her behavior wouldn't get any better.

Craftsy Instructor: Master Series: The Art of Airbrushing. 

http://www.craftsy.com/class/the-art-of-airbrushing/418

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Craftsy Instructor: Master Series: The Art of Airbrushing. 

http://www.craftsy.com/class/the-art-of-airbrushing/418

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