ACK!!!! No contract (don't kick me....I know - in fact two days ago I had just discussed with hubby had this costumer and I had fallen into a "no contract" cake relationship that was making me nervous). Anyway fab cake (i thought!!) & 2 dozen cupcakes were due tomorrow but get I call today, 30 minutes before cake is due that the party is TODAY!! We had both messed up. In my email confirming delivery date I stated date and said "see you sunday" - she missed it. Both our bads, right??
Anyway - went all "cupcake wars round 3" on the cake and got it out the door 20 minutes late to the party. The cupcakes will be following very shortly.
What do I offer as compensation??