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For those of you that are home bakers and don't have a storefront...

post #1 of 49
Thread Starter 

I'm trying to think of ways that customers can come pick up their orders if they want to. For those that don't want to pay a delivery charge but since i don't have a store front and bake at home, i wont allow customers to come to my house to pick them up, nor would i want everyone knowing where i live anyway. Do any of you have places where customers can pick up their orders? do you meet them somewhere public close to where you live, do u rent a workspace? I was thinking i would just meet them somewhere around where i live but i was trying to think of better options.

post #2 of 49

A friend of mine who doesn't have a storefront meets people at a local business like a coffee shop or at the venue itself.  Once it leaves her hands, she's no longer responsible for it, and has this spelled out in her contract.,
 

post #3 of 49

I let them pick up at my house. I don't have my address published on websites and such. I email them my address after they've paid in full. But I'm primarily commenting on this thread to see how other home bakers handle pick-ups.

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Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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post #4 of 49
Many cottage food laws require a label that includes either the baker's home address or a license number that is linked to the baker's home address.
post #5 of 49
Thread Starter 

For legal reason's i also wont allow customers to pick up their orders. If a customer comes to your house and something happens like they get injured or something you're liable. So for liability reasons as well as not wanting them all to know where i live i wont allow that. Also in my state i have to have an address posted.
 

post #6 of 49
Quote:
Originally Posted by BakerBee7468 View Post

For legal reason's i also wont allow customers to pick up their orders. If a customer comes to your house and something happens like they get injured or something you're liable.

That's what business liability insurance is for.
post #7 of 49
Thread Starter 

Exactly. My state's food cottage laws and well as laws for licensed bakers have to have a label with an address and name of the business on their products. I have no problem getting a business address for my business different to post on websites and on labels but I've been thinking i want a consistent place that people can pick up orders.

post #8 of 49

I'm delivery only, unless it's for cupcakes, since I really only do wedding cakes and wholesale cupcakes. If you have a business license, it's easy to find your address online though, so I don't worry about being too secretive about that.

If they had to walk into my actual home, I don't think I would allow anyone to come though. That would just make me uncomfortable.

 

The only reason I don't publish it much is because I don't want people thinking they can walk in and buy pre-made cake.

I know a lot of home based bakers will choose a coffee shop nearby to do consults and pick-ups though.

post #9 of 49
Quote:
Originally Posted by BakerBee7468 View Post

Exactly. My state's food cottage laws and well as laws for licensed bakers have to have a label with an address and name of the business on their products. I have no problem getting a business address for my business different to post on websites and on labels but I've been thinking i want a consistent place that people can pick up orders.

I'm not sure what you mean by this...does your label include an address that's not the address of your home bakery?
post #10 of 49
Quote:
Originally Posted by BakerBee7468 View Post

Exactly. My state's food cottage laws and well as laws for licensed bakers have to have a label with an address and name of the business on their products. I have no problem getting a business address for my business different to post on websites and on labels but I've been thinking i want a consistent place that people can pick up orders.

How can you get an address that is different from where you actually do the baking? Isn't the point so the health dept can track any outbreaks or inspect as needed? I guess I'm confused on that part. 

I understand not wanting people to just drop by, but if they know your name, they can google you and find out your phone number and address, especially if you're listed in the phone book.

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
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post #11 of 49
Thread Starter 
Quote:
Originally Posted by jason_kraft View Post


That's what business liability insurance is for.


yes i know, but i also don't need a customer showing up at my door unexpectedly for any number of reasons

post #12 of 49

I am pretty sure the address you have to label with is where you are licensed to bake, it wouldn't make any sense otherwise.

post #13 of 49
Thread Starter 
Quote:
Originally Posted by jason_kraft View Post


I'm not sure what you mean by this...does your label include an address that's not the address of your home bakery?


I would have a business address that's not the address of my home. Such as a po box or there are workspaces here for rent that provide you with a business address.

post #14 of 49

Can you get a big "By Appointment Only, No Exceptions, Even If You Think You Are My Most Important Customer" sign made to hang over your door?!

I've heard people on here meet in coffee shops and some rent office space which they share with others. 

post #15 of 49
Quote:
Originally Posted by BakerBee7468 View Post


yes i know, but i also don't need a customer showing up at my door unexpectedly for any number of reasons

That makes sense...you don't need to necessarily publish your address on your web site, but you can follow sixinarow's advice and send your home address once they've already paid.

If a customer who has ordered from you in the past saves your address and happens to drop by unannounced, you can simply answer the door and tell them your business is by appointment only. Or just ignore them.

This happened to us a few times before we changed the address listed on our Yelp listing from our home address to our commercial kitchen address.
Edited by jason_kraft - 8/25/13 at 3:06pm
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