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First complaint... - Page 2

post #16 of 24
Make sure you print receipts for yourself and for the customer (you'll need yours). I was lucky and found a very good contract that another decorator let me use as a template so I have _____deposit is due (Date) the rest is due on or before (Date) as well as any final changes, I give them a reciept then clip/staple a copy to their paperwork and stick it in my folder. They're arranged by month, in a file cabinet. You can buy reciept books at the store make sure you get one with a copy for yourself.
post #17 of 24
Thread Starter 

Yes I told him I wouldn't make the cake unless I was paid in full so he came back with the rest of the money.

post #18 of 24

The guy is yanking your chain.  He first loved the cake THEN days later it was terrible?  "Conveniently" didn't have money until he found out he wasn't going to get a cake unless he ponied up the cash?  He's fishing for a refund.  I would either not respond or send something along the lines of "Thank you for your feedback. I'm sorry you were not completely satisfied with your order."

Then put him on the No Cakes for You list.

Tact is telling someone where to go so nicely they can't wait to take the trip!
Reply
Tact is telling someone where to go so nicely they can't wait to take the trip!
Reply
post #19 of 24

No Cakes for You list...lol!! Sorry, I'm new to CC and haven't heard that before, made me laugh :)

post #20 of 24
Thread Starter 
Quote:
Originally Posted by Smckinney07 View Post

Make sure you print receipts for yourself and for the customer (you'll need yours). I was lucky and found a very good contract that another decorator let me use as a template so I have _____deposit is due (Date) the rest is due on or before (Date) as well as any final changes, I give them a reciept then clip/staple a copy to their paperwork and stick it in my folder. They're arranged by month, in a file cabinet. You can buy reciept books at the store make sure you get one with a copy for yourself.

Oh I always do too! I've got his receipts and an official signed invoice. It's just that he seemed to be one of those "it's just a cake. i'm not paying X amount of money for a cake. what are these papers for? it's just a cake"

post #21 of 24
I see! Well that's a shame, I know a complaint of any kind can really sting.
post #22 of 24

Some people are negotiators from start to finish. They do everything possible to get the price down and try all sorts of stuff. They may come from a place where this sort of thing is kind of normal. If this is the case, it means nothing about your cake and they probably don't understand that this is upsetting you and why you're not giving back as good as you've gotten.

post #23 of 24

I'd ignore his second email-- delete!

 

besides I thought it was almost impossible to have a dry cake from a  cake mix?

post #24 of 24
Quote:
Originally Posted by howsweet View Post

Some people are negotiators from start to finish. They do everything possible to get the price down and try all sorts of stuff. They may come from a place where this sort of thing is kind of normal. If this is the case, it means nothing about your cake and they probably don't understand that this is upsetting you and why you're not giving back as good as you've gotten.
True. It's normal in some cultures to bargain and diss the product all in a bid to get the price down. This usually happens before they pay though. Unless he's prepping for his next order.
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