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Client Didn't Pay!!! - Page 2

post #16 of 22
Quote:
Originally Posted by CakeAddict95 View Post

Haha thank you. You have a very good point! I'll definitely keep that in mind. Maybe last minute orders have to pay in full instead of a deposit?


Yes!

Anything with less than 2 weeks notice must be paid in full or NO CAKE.  Also, let them know that there is no refunds and no more changes to the order at that point.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #17 of 22
Quote:
Originally Posted by AZCouture View Post

I'd take control of that sooner than later. Nothing wrong with last minute if you can do it, but they should be willing to drop what they're doing and pay you immediately if they want that cake. Last minute and they get to pay at delivery? Oh heck no. If they can't put the effort out to pay you ahead, then they don't deserve your services. Period.

Yes. We have last minute orders all the time, but we still get payment IN FULL in advance, even if they are just ordering a basic birthday cake for the next day (we do a lot of those since we are a storefront). If we don't have full payment, we don't bake the cake. 

Before you ask- I'm licensed, inspected, insured, and all that jazz.
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Before you ask- I'm licensed, inspected, insured, and all that jazz.
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post #18 of 22

In God we trust all else pay cash.... nothing goes out unless it's been paid for.  Tell them sorry the rule was set up by your accountant ( or whoever) and it's ironclad.  Will Mickey D or Pizza pizza let you take food home and then come back to pay. 

 

Glad it turned out well.

Of course chocolate is the answer!
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Of course chocolate is the answer!
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post #19 of 22

In the past I have had a 50% deposit minimum to secure their date and the remaining paid at pick up (paid 100% in full for delivery) I had some people show up without payment. they left without the cake.  Some came back and some didn't (I did still have 50% deposit to at least cover my ingredient/supply cost, but not all my overhead).  Now I require payment in full in advance for 99% of my clientel (some family/friends still pay upon delivery/pick up in full..... but that is a VERY select few)

It's better to be Hated for who you Are,
Than Loved for who you're Not.
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It's better to be Hated for who you Are,
Than Loved for who you're Not.
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post #20 of 22
Quote:
Originally Posted by CakeAddict95 View Post

Haha thank you. You have a very good point! I'll definitely keep that in mind. Maybe last minute orders have to pay in full instead of a deposit?

Yes!  This!

post #21 of 22

No matter HOW last minute my orders are, I don't crack the first egg until payment is received in full.  No money, no cake!
 

post #22 of 22

I've changed my terms and conditions after having been in business for a couple of years, so that all cake clients pay a deposit to secure their date on booking, then my terms are that the balance is due a month before the event.  I used to say `two weeks', but if anything goes wrong with the payment sometimes two weeks is only just enough time to get it sorted out.  I don't want to be out of pocket if someone isn't going to pay and, perhaps more important, I don't want my clients to have a recent memory of me chasing them for payment which might impinge on their enjoyment of my cake.  If everything is paid up at least a couple of weeks before, memories of being chased for money will have hopefully faded a bit! 
 

For last minute cakes I get them to pay in full with the order.  I offer them the choice between a bank transfer or PayPal (thank heaven for PayPal it's been a godsend!).  No payment, no order  - it's as simple as that.  I invoice them by email with payment options set out in the message.  I used to find it hard asking people for money but I've been practising and getting better at it.  If you choose your words carefully you can do it without sounding too pushy. 

 

In response to some recent experiences, I'm going to change how I handle cake stand hire too.  I'll get the client to tell me who is to be responsible for getting the stand back to me on time, and give me contact details for that person.  If a bride has ordered the wedding cake she'll often need to get someone else to return the stand as she'll be on honeymoon and this has sometimes been a problem.   I already take a deposit, but I think I'll also start sending separate documentation about stand hire and return.

 

If you get this type of thing right at the very start of the order process the whole transaction will go more smoothly and professionally.  When I was a complete newbie I didn't have any real disasters but that was more luck than judgment...

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