Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Need a response to a Customer
New Posts  All Forums:Forum Nav:

Need a response to a Customer - Page 4

post #46 of 64
Quote:
Originally Posted by MimiFix View Post

 

I would never tell a customer the cake was already baked. Most people believe their cake was baked five minutes before they received it. Or it's not FRESH.

hahaha, YES, this is so true! 

Before you ask- I'm licensed, inspected, insured, and all that jazz.
Reply
Before you ask- I'm licensed, inspected, insured, and all that jazz.
Reply
post #47 of 64

So glad it turned out well! icon_biggrin.gif

Quote:
Originally Posted by MimiFix View Post

 

I would never tell a customer the cake was already baked. Most people believe their cake was baked five minutes before they received it. Or it's not FRESH.

 

Isn't that the truth. I get people who want their cakes at the last possible moment because they think it's going to be fresher, as if I'm working up to the last second on their cake. I think that's sometimes the reason people are concerned for me for an early cake pick up. Do they think I'm getting up at 2 am to make their cake?
post #48 of 64
Quote:
Originally Posted by MimiFix View Post

I would never tell a customer the cake was already baked. Most people believe their cake was baked five minutes before they received it. Or it's not FRESH.

I know you are right. Some of my customers know and don't care. They know I am not superwoman. I will tell a customer that the cake has already been baked and frozen if they try to give me any crap at the last minute. If they don't like how I do my baking then they can go else where. Besides the cake they tasted and liked before was probably frozen. I have a tendency not to put up with annoying/demanding people. icon_biggrin.gif

Don't get me wrong. If there is a reasonable request and they are nice then I will do what I can for them.
post #49 of 64

My jersey cakes come in 2 sizes...carved from a quarter sheet (small jersey) or carved from a half sheet.   Let's say she picked the half sheet size jersey....I would just say....

 

" You picked the larger jersey that serves XX..  If you wants less servings, you will have to get the smaller jersey that serves XX   and this size jersey is not enough to accommodate the servings you need for your party.   I am not able to eliminate 5 servings from this design/order.   Thanks and have a great day".

Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
post #50 of 64

Quote:

Originally Posted by AZCouture View Post
..........Yet another of the million reasons for payment on full WEEKS before event. icon_wink.gif

AZCouture:  The answer to most of these peoples problems of payment, you've solved long ago!

You keep getting proved to be Correct, in thread after thread.

The meaning of Couture is High Quality, Fashionable, and Made to Order........and that is something people will have to pay for AHEAD of time.  Even a fast food drive-through requires you to PAY first.  Simple.  It never works the other way around.

~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman  
Reply
~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman  
Reply
post #51 of 64

5 servings?!  Oh, Please! 

 

I would be so tempted to cut 5 servings out of the cake and deliver it with it cut (cake showing)  on the front of the cake! 

 

I don't think people realize how much time and effort goes into decorating cakes, no matter how small an order.  If I understand correctly, they have done this to you before. I'm glad to see you have changed your deadline changes.  Stick to your guns on the next cake! 

 

Good luck and can't wait to see pics!

post #52 of 64
Thread Starter 

 

The update to this conversation couldn't have turned out better!!! I did email her what I wrote earlier in this thread. Than it occurred to me to if she wanted to cut costs I'd give her that option, as I did in the beginning. I told her I'd be happy to do the simpler design previously offered for the 30 servings at a lower price point (that was a round cake with a simple jersey placed on the cake). She opted again for the 3d version and was apologetic about even asking for less serving/lowered price.

 

Turns out, I'm doing another cake for her this weekend and she's sending me several new people who raved over the jersey cake. I've gotten several new facebook likes and friends because of this cake too. 

 

So, I'm happy I stood my ground and explained things to her based on the advise given in this thread. Going with the more moderate response was the best option!! I would forewarn others not to jump too quickly making judgments about clients motives. It hurts when your work isn't valued by clients!! I hope I never forget this lesson and I always try to offer options and educate my customers as I grow.

post #53 of 64
Good job and congrats! icon_smile.gif
"If "Plan A" didn't work. The alphabet has 25 more letters. Stay Cool"


"The purpose of a business is to create a customer who creates customers"
Reply
"If "Plan A" didn't work. The alphabet has 25 more letters. Stay Cool"


"The purpose of a business is to create a customer who creates customers"
Reply
post #54 of 64

Love the cake! I'm a big hockey fan! icon_biggrin.gif

Yes, the honey from the comb is sweet to your taste; know that wisdom is thus for your soul...
Proverbs 24:13b-14a

 

~Licensed, inspected, home-based baker~

Reply

Yes, the honey from the comb is sweet to your taste; know that wisdom is thus for your soul...
Proverbs 24:13b-14a

 

~Licensed, inspected, home-based baker~

Reply
post #55 of 64

That is a very cool cake! I've enjoyed reading over this thread, you had some good advice given. I'm so glad it has turned out well, I think when you stick to your guns business-wise then people end up respecting you as a business owner more and you come across as very professional. It's great you've received more business as a result. 

post #56 of 64

That cake is what I'd call full 3d and I hope they wanted those 5 servings taken off because it was going to save them about $75. That's a very high quality cake.

post #57 of 64

The cake looks great!

post #58 of 64
Quote:
Originally Posted by Stitches View Post

 

 

... I would forewarn others not to jump too quickly making judgments about clients motives.

 

Your cake is excellent! Thank you for the photos!! I can see why your customers keep returning and I'm glad everything worked out with this customer. It's nice for CC members to have a place to vent, but you're right, as professionals we need to always act in a professional manner.

VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

Reply

VISIT US at BAKINGFIX

 

             Bookshelf    Consulting    Classes    Blog    Facebook  

    

 

 

Reply
post #59 of 64

Wow, your cake is amazing!!! 

post #60 of 64
Thread Starter 
Quote:
Originally Posted by MimiFix View Post

 It's nice for CC members to have a place to vent, but you're right, as professionals we need to always act in a professional manner.

Two perfect points. I do come here to vent just like everyone else.......... but I do want to act professionally in my business. Cake decorators are creative people as such I think a lot of us have emotional and dramatic personalities. We do need voices of reason to speak up more often on threads here! MimiFix, Jason and a couple other people really do add an enormous amount of logic and leadership here at CC. I value your opinions!

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Need a response to a Customer