Hi guys and Gals!
So I ran in to a bit of a snag with a prospective order today! I was contacted by a cousin of my best client, and right off the bat, I knew we were going to have issues because there was a language barrier (she spoke VERY little English, and I speak VERY little Spanish o.O).
Long story short, they live in a city about 40 minutes away from me, and I told them that since it was a last minute order, that I would need the payment either through PayPal or by Credit/Debit card via Square as I wasn't going to be able to go out of my way to meet with them.
As most of you might know, in order to charge a card through Square, if the card isn't physically present to swipe, you need the card number, the expiration, and the CCV.
As soon as I gave them those two options all hell started to break loose, as they most likely felt that I was trying to scam them out of their money. Eventually they relented, and placed the order over email, however what can I say to lessen the worry that people have about disclosing information like that?!