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Response to "I found someone to do it cheaper"

post #1 of 42
Thread Starter 

So, I don't know why exactly, but I seem to be getting more people who feel the need to tell me not only that they are going with someone else, but how much the other business is charging them for the cake. For example, I send them a quote of $200 for a two tier, fairly detailed birthday cake with fondant accents, gum paste topper, etc. They respond with "We found someone who will do it for $80." Ok, good for you??? 

 

My question is, should I even respond to this? Usually, if someone responds to a quote that it's out of their budget, but thanks for the quote, I will just respond with a "Ok, thanks for letting us know!" because I really do appreciate when someone takes the time to write back instead of just getting *crickets* after I send a quote. BUT, when someone responds like that, telling me how they found it so much cheaper, it kind of irritates me and makes me wonder if they are expecting me to say "OH, well in that case, we'll do it for $75!!!" Which will never happen of course. Or are they just not so subtly trying to imply that we're overpriced? 

 

I guess I should just reply with the same "Ok, thanks for letting us know!" that I always do. But the stubborn streak in me just doesn't even want to dignify it with a response. icon_razz.gif

Before you ask- I'm licensed, inspected, insured, and all that jazz.
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Before you ask- I'm licensed, inspected, insured, and all that jazz.
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post #2 of 42

I wouldn't respond! They're telling you what they bought that for, thinking you should listen to them and follow that other decorator and charge "reasonable" prices. To explain to them why your prices are what they are is a lost cause, you're not going to win them over. Seek different customers all together!!

post #3 of 42
Quote:
Originally Posted by LoveMeSomeCake615 View Post

I guess I should just reply with the same "Ok, thanks for letting us know!" that I always do.

The professional thing to do is to reply, I would reply with something like "Thanks for following up! I wish you the best of luck with your event, and please let me know if we can serve you in the future."
post #4 of 42
Or, you could respond like this: "Oh well done! Wow - less than half the price! Please do send a photograph so I can make contribution to cakewrecks.com".
post #5 of 42
Quote:
Originally Posted by jason_kraft View Post


The professional thing to do is to reply, I would reply with something like "Thanks for following up! I wish you the best of luck with your event, and please let me know if we can serve you in the future."

 

Very nice, Jason. That's a good cut 'n paste response. I agree, it's important to always be professional.

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post #6 of 42
Quote:
Originally Posted by Godot View Post

Or, you could respond like this: "Oh well done! Wow - less than half the price! Please do send a photograph so I can make contribution to cakewrecks.com".

Yup, you can think this, but use Jason's cut 'n paste.

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post #7 of 42

I like the response from Jason. Very nice, pleasant and professional, and puts your name in their mind as being such. I would think they will be contacting you in the future.

 

Always be pleasant, nice and professional no matter what.

 

Andrew
 

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Visit our Site:
www.AllOccasionCakesBakery.com
Or email us directly:
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post #8 of 42

I agree, Jason's reply is a keeper. Sometimes I think people want to say they got it cheaper, but come just short of blurting it out.  I just got this one, "Thank you, but I have someone who is going to make my cakes".   Is it just me, or is that odd phrasing? To me, it almost sounds like I was calling her out of the blue and trying to get her to order a cake. And she didn't have to tell it it was cheaper, I knew it anyway.
 

post #9 of 42
Quote:
Originally Posted by Stitches View Post

I wouldn't respond! They're telling you what they bought that for, thinking you should listen to them and follow that other decorator and charge "reasonable" prices. To explain to them why your prices are what they are is a lost cause, you're not going to win them over. Seek different customers all together!!

 

yeah, i agree. she's telling you that she got a better deal because she thinks you're overcharging and wants to "one up" you. Always be professional. It costs you nothing and you've set your reputation on that.

post #10 of 42

I hope her cake sucks....is that wrong?

post #11 of 42
Quote:
Originally Posted by jason_kraft View Post


The professional thing to do is to reply, I would reply with something like "Thanks for following up! I wish you the best of luck with your event, and please let me know if we can serve you in the future."

Also agree with this response.  Type it up, paste it on the phone, whatever it takes.  ALWAYS be professional.

post #12 of 42
I agree with Jason.

I read this somewhere: " Good cake isn't cheap, cheap cake isn't good"
post #13 of 42
Quote:
Originally Posted by osorio View Post

I agree with Jason.

I read this somewhere: " Good cake isn't cheap, cheap cake isn't good"


If only that were true. There are plenty of people selling good cake for cheap.

post #14 of 42
Thread Starter 
Quote:
Originally Posted by Godot View Post

Or, you could respond like this: "Oh well done! Wow - less than half the price! Please do send a photograph so I can make contribution to cakewrecks.com".

HAHAHAHA! icon_biggrin.gif

Quote:
Originally Posted by jason_kraft View Post


The professional thing to do is to reply, I would reply with something like "Thanks for following up! I wish you the best of luck with your event, and please let me know if we can serve you in the future."

Yeah, yeah, whatever Jason. Stop being all objective and stuff. icon_wink.gif

Quote:
Originally Posted by SanDiegoBeautifulCakes View Post

I like the response from Jason. Very nice, pleasant and professional, and puts your name in their mind as being such. I would think they will be contacting you in the future.

 

Always be pleasant, nice and professional no matter what.

 

Andrew
 

I would never respond in a snarky or unprofessional way. You should hear me talking to customers, even when they're being super rude to me! I am ALWAYS professional and polite with the customer. 

 

Quote:
Originally Posted by howsweet View Post


If only that were true. There are plenty of people selling good cake for cheap.

SO true. We have a lot of them in my city. thumbsdown.gif

Before you ask- I'm licensed, inspected, insured, and all that jazz.
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Before you ask- I'm licensed, inspected, insured, and all that jazz.
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post #15 of 42
I've been following this thread and lo & behold this morning...
I get an email fom a client (whom I had been working with closely - consultation, countless emails, contract sent) for a very busy weekend in Oct. saying that a friend of theirs offered to make the cake I designed for them as a "gift."
Um, yeah. Good luck with that.

Just had to share :/

The great thing about cake is it doesn't feel like work. You forget about work. Kids, adults, they all get the same look in their eye when they're decorating cakes... That's the magic right there. ~ Duff Goldman

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The great thing about cake is it doesn't feel like work. You forget about work. Kids, adults, they all get the same look in their eye when they're decorating cakes... That's the magic right there. ~ Duff Goldman

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