Cake Central › Cake Forums › Cake Talk › Cake Decorating › Have you ever had just a 'no-good-this-isnt-my-day' kind of cake day? Ruined a wedding.... (very long)
New Posts  All Forums:Forum Nav:

Have you ever had just a 'no-good-this-isnt-my-day' kind of cake day? Ruined a wedding.... (very... - Page 3

post #31 of 76
Quote:
Originally Posted by BAKEdeliciousbc View Post

I'm not sure if I was the first person, but it seemed like it. I guess I would have figured that she looked at some photos before contacting me...another mistake, I suppose. I've learned not to assume ANYTHING, at this point. Really, the cake should have been perfectly edible. I did have some cake left that was the same recipe, and it tasted just fine. I mean, was it so ugly that they couldn't even eat it? Like, really, I don't know...

I would think it would be a relief to hack the sucker up if they didn't want to look at it anymore! icon_wink.gif

Learn from this, never, ever, EVER put off preparing a cake until the last minute again (I'm sure you won't), don't test new recipes on a client and take some online courses to improve. The family is gonna say what they are gonna say, they felt bad for the bride, probably not knowing that she put off ordering a cake until her wedding week. Put a period on this story, keep your chin up and hang in there!

Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
Let's eat grandma. Let's eat, grandma. Punctuation saves lives.
Reply
post #32 of 76
Thread Starter 
Quote:
Originally Posted by morganchampagne View Post

Sorry what happened to you! Had an off day myself. Happens every time I try to do too much so have no one to blame but me. Currently drowning my sorrows in a glass of mr.pibb lol

Haha! thumbs_up.gif

post #33 of 76
Thread Starter 
Quote:
Originally Posted by sixinarow View Post

I would think it would be a relief to hack the sucker up if they didn't want to look at it anymore! icon_wink.gif

Learn from this, never, ever, EVER put off preparing a cake until the last minute again (I'm sure you won't), don't test new recipes on a client and take some online courses to improve. The family is gonna say what they are gonna say, they felt bad for the bride, probably not knowing that she put off ordering a cake until her wedding week. Put a period on this story, keep your chin up and hang in there!

I have no idea what I was even thinking, no it will NEVER HAPPEN AGAIN! As for the new recipe thing, like...I don't even know. I'm usually so organized...lessons learned, indeed. THANK YOU GUYS for all your tips and warnings and encouragement. I cannot say thank you enough, seriously. 

post #34 of 76

Yes, you made mistakes. I want to do wedding cakes but I'm just not ready for that stress yet. This is how I see it... You made her a four tier cake for approximately $1.50 per slice, in less than a weeks notice because her baker backed out on her (right?), so theoretically without you agreeing to make her a cake on such insanely short notice and charging her significantly less than you would typically charge (I am assuming) she would probably not have had cake at all... Right?

 

Yes you put off baking the cakes until the last minute and tried a new recipe, which did not work out, and you did not finish the back of the cake. You know you made these mistakes and all you can do is learn from them, which it seems to me that you have. You offered her a refund and apologized.

 

I wonder if you did what I do when I am under serious pressure and time is flying by, you worked faster to get it done, causing more mistakes because your normal perfectionist was thrown off by the lack of time. IF this ever happens again (doubt you will let it, but just in case), cover the clocks and set timer for 10 minutes before you have to be finished.  Looking at the clock stresses you out, it also causes mistakes because you're looking at it. It's trick my mom taught me, we are both procrastinators and it helps me a lot. Allow yourself to take a deep breath and work like you normally would. Then when the timer goes off, you put on the finishing touches and walk away, do not try to keep working on it, nothing more can be done.

 

All that being said, stuff happens, you did what you could and you apologized. Nobody is perfect.

post #35 of 76

Cake doesn't ruin a wedding, unless it gives everyone food poisoning :)

post #36 of 76
Thread Starter 
Quote:
Originally Posted by scrumdiddlycakes View Post

Cake doesn't ruin a wedding, unless it gives everyone food poisoning icon_smile.gif

Haha! I guess that is a valid point...not necessarily funny, though.

.....haha
post #37 of 76
Thread Starter 
Quote:
Originally Posted by thelittlecakery View Post

Yes, you made mistakes. I want to do wedding cakes but I'm just not ready for that stress yet. This is how I see it... You made her a four tier cake for approximately $1.50 per slice, in less than a weeks notice because her baker backed out on her (right?), so theoretically without you agreeing to make her a cake on such insanely short notice and charging her significantly less than you would typically charge (I am assuming) she would probably not have had cake at all... Right?

Yes you put off baking the cakes until the last minute and tried a new recipe, which did not work out, and you did not finish the back of the cake. You know you made these mistakes and all you can do is learn from them, which it seems to me that you have. You offered her a refund and apologized.

I wonder if you did what I do when I am under serious pressure and time is flying by, you worked faster to get it done, causing more mistakes because your normal perfectionist was thrown off by the lack of time. IF this ever happens again (doubt you will let it, but just in case), cover the clocks and set timer for 10 minutes before you have to be finished.  Looking at the clock stresses you out, it also causes mistakes because you're looking at it. It's trick my mom taught me, we are both procrastinators and it helps me a lot. Allow yourself to take a deep breath and work like you normally would. Then when the timer goes off, you put on the finishing touches and walk away, do not try to keep working on it, nothing more can be done.

All that being said, stuff happens, you did what you could and you apologized. Nobody is perfect.

You are exactly right about the whole being rushed thing. It only makes matters worse. Thank you for the tip! I highly doubt I will EVER wait that long to start a cake again.
post #38 of 76
Quote:
Originally Posted by BAKEdeliciousbc View Post

Haha, right! Totally understood thumbs_up.gif
 I'll definitely never forget this experience!! YouTube has been my best friend icon_smile.gif I think this needed to happen to me, honestly. I needed to learn all these things. I guess I'm glad it's sooner rather than later. 

And on a $180 cake rather than a $1800 one!
elsewhere.
Reply
elsewhere.
Reply
post #39 of 76

Sometimes I wonder if people are insane when it comes to cakes. I have been making cakes for all occasions for years. Just recently I've noticed that people will complain over the smallest thing. They will call you on the phone screaming that you did (fill in the blank with what ever small detail you may have left off of the cake) and post very bad things on your business facebook page. They threaten to destroy your business and then proceed to do so though facebook and other social outlets. I wonder what has happened to common courtesy. There was a problem with the cake you delivered. We have all had those kinds of days, but you did the right thing. You could not re-make the cake, so a refund was in order. This business was between you and the Bride, everyone else should have stayed out of it. It hurts to see people act so rudely and mean, and it does take some time to get over it. The best advice you have received is to not give up. Cake decorating is an art and takes time to prefect. Good luck, and remember that you have friends that do feel your pain here.

post #40 of 76

I was telling someone once that I had only a couple hours of sleep, because I needed to get a cake finished and it was taking me a lot longer than I anticipated and his response was something like.. what it doesn't take the cake boss that long to decorate a cake, he gets it done in an episode...WHAT??!?...I was dumbfounded. I didn't know how to respond. I think shows like that have given people a very skewed look into the life of a cake designer, so now they have outrages expectations .

post #41 of 76
Quote:
Originally Posted by Cricket1960 View Post

I was telling someone once that I had only a couple hours of sleep, because I needed to get a cake finished and it was taking me a lot longer than I anticipated and his response was something like.. what it doesn't take the cake boss that long to decorate a cake, he gets it done in an episode...WHAT??!?...I was dumbfounded. I didn't know how to respond. I think shows like that have given people a very skewed look into the life of a cake designer, so now they have outrages expectations .

Should be filed under "Things not to say/ask a baker!"

 

http://www.youtube.com/watch?v=GlP22K4zpkU

post #42 of 76
Quote:
Originally Posted by kikiandkyle View Post

She chose a baker that had very little experience, and who only charged her a fraction of market rate, she should have known that she wasn't going to get a Ron Ben Israel creation. 

 

 

Now that depends----if you (a general you) promise you can deliver on what the client asks for, then why exactly should they not expect what you say you can do.  No matter what you choose to charge, if you promise a Ron-Ben Israel creation for $1.50 a serving the client has every right to expect such a creation.  Offering a lower price does not mean the client should expect less.  You accept their offer, what you choose to charge for it is your problem not the client's.

 

Quote:

Originally Posted by thelittlecakery View Post

This is how I see it... You made her a four tier cake for approximately $1.50 per slice, in less than a weeks notice because her baker backed out on her (right?), so theoretically without you agreeing to make her a cake on such insanely short notice and charging her significantly less than you would typically charge (I am assuming) she would probably not have had cake at all... Right?

 

The client's expectations do not excuse poor execution if you claim you can deliver on those expectations.  If a client's expectations are unreasonable then why would you promise to make good on the order?  Is it not incumbent on you --especially if you are concerned about the reputation of your business -- to explain to the client their order is unreasonable given time constraints and that it needs to be adjusted?  

 

If you are inexperienced with this situation why are you taking the order in which you commit yourself to delivering on something you cannot make?  The client bears zero responsibility if you claim you could make good on it no matter what your expertise.  If the baker shouldn't have known better for accepting the order (that is if their inexperience should not have prevented them from accepting the order), then why should the client have known better for coming to the decorator?

 

Certainly there are other options between the client's unreasonable expectations and no cake.  The client could have altered their design to something that could be executed in the time available.  (Yes there other decisions made during the week that impacted the outcome).  Promising to deliver what is not possible only puts your business at risk because ultimately what it comes down to is you said you could make it. 

post #43 of 76
Quote:
Originally Posted by bonniekaye View Post

Sometimes I wonder if people are insane when it comes to cakes. I have been making cakes for all occasions for years. Just recently I've noticed that people will complain over the smallest thing. They will call you on the phone screaming that you did (fill in the blank with what ever small detail you may have left off of the cake) and post very bad things on your business facebook page. They threaten to destroy your business and then proceed to do so though facebook and other social outlets. I wonder what has happened to common courtesy. There was a problem with the cake you delivered. We have all had those kinds of days, but you did the right thing. You could not re-make the cake, so a refund was in order. This business was between you and the Bride, everyone else should have stayed out of it. It hurts to see people act so rudely and mean, and it does take some time to get over it. The best advice you have received is to not give up. Cake decorating is an art and takes time to prefect. Good luck, and remember that you have friends that do feel your pain here.

Has all this really happened to you? I have been selling cakes for 16 years and the only time I had a freak out was when I didn't do a cake for a lady who never told me any details, and didn't pay....didn't answer phone calls or emails, then just showed up. I didn't even know what flavor to bake, but she freaked out anyway. I did write the wrong name on a cake once, but they were very polite.

I'd reevaluate my business if my cakes caused that much trauma.
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #44 of 76
Quote:
Originally Posted by Cricket1960 View Post

I was telling someone once that I had only a couple hours of sleep, because I needed to get a cake finished and it was taking me a lot longer than I anticipated and his response was something like.. what it doesn't take the cake boss that long to decorate a cake, he gets it done in an episode...WHAT??!?...I was dumbfounded. I didn't know how to respond. I think shows like that have given people a very skewed look into the life of a cake designer, so now they have outrages expectations .

 

That is ridiculous, Buddy has a full "TEAM" of people helping him. He very rarely if ever creates a cake on his own from start to finish. If we all had teams set to bake our cakes, fill our cakes, ice our cakes, cover wtih fondant, take care of structure of the cake etc. and decorate we'd be able to pump out all those cakes he does too. how's that for a response?? lol
post #45 of 76
Quote:
Originally Posted by BAKEdeliciousbc View Post

First off, this is my first post! I have been scouring all over this site over the past few months...anyway...I'm very very new to wedding cakes. Like, I've made 3. I started with cupcakes and cake truffles/pops, little cakes...and now it's just started to blossom recently.

 

This last weekend, I had a wedding cake. The bride contacted me on Sunday asking how many days in advance I needed to make a wedding cake. I had her message me privately, and she did. She said her dad had planned on making the cake, but now was not feeling comfortable. The wedding was on Friday. I had her send me a photo of what she was wanting, so she sent me a photo along with a different color she wanted. I assessed, thought, ok, I can do this (I had another cake for that Saturday as well - that one just for a friend, no charge)...I told her we would usually charge per serving, but let's just do $180 (she said she needed about 120 servings). She's like oh wonderful! (P.S. I'm in Chubbuck, Idaho)

 

We proceed from there...I'll admit - I procrastinated a little bit starting the cakes, I would've normally started baking Monday, freeze, and go from there. Well, it came to Thursday and I baked the cakes. I was having an OFF day. Things just weren't turning out right, again and again, but I finally got all the cakes done that night and just needed to make icing for the crumb coat. For the icing, I DON'T KNOW WHY, but I tried a new recipe, which used shortening - I've never done an icing with shortening before - it turned out TERRIBLE. It was like really oily and just sloppy looking, even in the bowl! I'm not sure exactly what it's supposed to look like...but I'm sure not like that!! Looked gross - but what did I do anyway?? I tried crumb coating the cakes!!? OMG, are you joking me? Where is my brain?? P.S - I stayed up all night long doing all this. It was like a never-ending battle. So, I ruined my cakes with the icing....so, at about...10AM on the day of the wedding, I STARTED OVER! Using all my original recipes and everything, and things were going fine...until I RAN OUT OF ICING. Had to make more. (A side note, my fondant was supposed to be delivered the night before - it wasn't delivered, so I had to buttercream the whole thing. The bride didn't specify she wanted it covered in fondant, so I thought, ok, we can do this). 

 

We're going with the icing (my mom is helping me at this point, because we are so short on time!)...the clock is just going, the icing is not smoothing well...and things just seem to be going insane. The cake was actually to be picked up at 3PM, but we weren't done when the guy showed up. He agreed to just let me deliver it once it was finished, in about 30 minutes. (Way not enough time, really...). I just have to say, the cake looked terrible :( I was not at all pleased with it, and it just ended up looking pretty sloppy, and we didn't even have time to finish the back, but I thought, ok, it's just the back, we're fine. Still looked sloppy, though. We delivered it, and immediately felt my heart just sink to the very bottom of my stomach. I felt sick, terrible....I didn't want to not give her anything, and this cake was all I had! (I did not get her number, since we had been talking via Facebook - NOT SMART, lesson learned) I couldn't message her, who is answering facebook messages hours before their wedding?! She hadn't been quick to reply before, either. So we just delivered it. I wish I could have offered her a refund prior to the date...and I did end up offering her a full refund and another cake free of charge for their anniversary.

 

Long story short, I pretty much got bashed and attacked on Facebook - members of the family posting the photos of the cake, telling everyone not to order from us, we're fraudulent, urging everyone to share that this 'unedible' cake cost $180, and that we should offer a refund (which I had already done prior to the Facebook fiasco that happened this afternoon). I messaged the people I knew had posted, asking them to please please remove their posts, that I am in the beginning of my career of wedding cakes, etc. Everyone seemed to be so angry, but the bride seemed the nicest about it...which I thought was odd. 

 

I know I was in the wrong, I messed up, made dumb decisions, and probably shouldn't have even accepted the order to begin with, especially since I had another one that weekend. I've learned SO MANY lessons, but that doesn't mean the posts and words didn't hurt. I may have ruined the bride's day, but it felt like I ruined everyone else's. We are issuing a full refund and offering a free cake whenever they want it, but I still feel terrible. I've been so sad most of today. What I am wondering.....has something like this ever happened to any of you at the beginning of your careers?? Am I the only one? How can I overcome this?? I unpublished our Facebook page for the time being, and I'm just going to keep on going, do my best, and republish when I feel things are better. I am also done with wedding cakes after I do my friends in a couple weeks, if just for a little while, so I can really learn what I'm doing. LIVE and freaking LEARN. Also, if you read this entire post, you're amazing, and thank you for any responses!!!! :)

 

That is just terrible, I feel so bad for you. However that being said and I hate to be the downer becuase you've already beat yourself up enough but you need to take your business more seriously. It doesn't matter how inexperienced you are it doesn't matter when this bride asked you to make her cake because if any of those things were an issue then you should have declined to start with but once you accepted the order all the blame falls on you and you rightfully took full responsiblity and refunded her money. All the facebook comments etc. are not necessary or warranted, it wasn't their wedding so they have no right commenting on anything especially if it didn't really upset the bride that much. Suppose she wanted her cake to look like that?? It's not up to the guest to tell people not to order from you because the cake was ugly. I'm so sorry this happened to you, my heart goes out to you it's so sad but look at the bright side you've definitely already learned from your mistakes so the only thing I would advise you is going forward take your business more seriously, practice and start making a timeline for each cake you do so that you dont' have to rush and do everything all at once - that will definitley keep you on track!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating
Cake Central › Cake Forums › Cake Talk › Cake Decorating › Have you ever had just a 'no-good-this-isnt-my-day' kind of cake day? Ruined a wedding.... (very long)