Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Do you "work" with customers? Looking for advice
New Posts  All Forums:Forum Nav:

Do you "work" with customers? Looking for advice

post #1 of 27
Thread Starter 

I was recently contacted about doing a cake and gave a very fair quote.  The woman then emailed me saying she only had a budget of x ($40 less than the quote) and asked if I would work with her on the price.  What are some suggestions how to handle this?  She also mentioned in the email that a friend of hers would also be contacting me about a cake, so I'm afraid if I "work with her", I am opening the door for the friend to want to be "worked with" as well.  I'd honestly be ok meeting half way to get the sale, but again, is this hurting me in the long run?  Thanks and any advice/experience with this would be appreciated!

post #2 of 27

Seriously .... $40?  That would annoy me.  Can you take some elements off the cake and therefore change the cost?  If there is nothing to remove/change to make the cake cheaper, then just tell her that the cake you designed costs $xx and maybe give her some cheaper suggestions (single tiered, smaller etc.)

 

I would not ever lower my price for anyone.

post #3 of 27

I'd change the design so that it takes less labor and/or materials OR cut back the # of servings to decrease the cost. 

 

My pricing is based primarily on the number of servings, so the easiest way to cut the cost is to make it a smaller cake.  If the original design calls for handmade/custom items like multi-loop gum paste bows/flowers, etc., then getting rid of those can lop off a good bit of labor $$pretty quickly.

 

If $40 is a deal breaker, she can cut smaller slices or have less wow factor.

post #4 of 27

I "work" with customers by providing them options that are within their budget (fewer servings, fewer details, etc). No way am I coming down on my prices because they cannot afford it.  

There are times when I think I can help. Other times I think, given an already shallow gene pool, I am doing more for humanity by just letting go...

 

www.brendabakes.com

Reply

There are times when I think I can help. Other times I think, given an already shallow gene pool, I am doing more for humanity by just letting go...

 

www.brendabakes.com

Reply
post #5 of 27
Quote:
Originally Posted by brenda549 View Post

I "work" with customers by providing them options that are within their budget (fewer servings, fewer details, etc). No way am I coming down on my prices because they cannot afford it.  

Precisely what I do. I don't do more work for less money But I will take the time to rearrange designs or elements so that it fits in their budget.
post #6 of 27

I just had someone last week want to "work on" my cost for a brownie.  Seriously.  

"Can you make them smaller and charge less?"

NO.

Actually I make them the size they are because they are a good value at that size, I've worked out my costs for that size and they fit the packaging.  And otherwise, just no.

Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
Reply
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
Reply
post #7 of 27
Quote:
Originally Posted by leah_s View Post

I just had someone last week want to "work on" my cost for a brownie.  Seriously.  
"Can you make them smaller and charge less?"
NO.
Actually I make them the size they are because they are a good value at that size, I've worked out my costs for that size and they fit the packaging.  And otherwise, just no.


Everyday I wonder just how much farther ppl are going to go. The minute I think I've seen the worst of it....*sigh*
post #8 of 27

If you mean 'work on' as in 'lower', nope. I will definitely give a customer other options, or a simplified version of what they want,t hat fits their budget. Like others have said.

 

I do have a minimum order price though, that I will not budge on.

post #9 of 27
Thread Starter 

Thank you all for your advice!!  I completely agree with it all.

Quote:
Originally Posted by brenda549 View Post

I "work" with customers by providing them options that are within their budget (fewer servings, fewer details, etc). No way am I coming down on my prices because they cannot afford it.  

 

And nicely put brenda549!  I like your approach and will offer her a smaller cake/less detail as opposed to lowering my price.  

post #10 of 27
I literally had quoted a cake price for someone yesterday and she said " okay I'm looking around for the cheapest person" ....... Really? Go to Walmart then. 😒
post #11 of 27
Quote:
Originally Posted by silbella View Post

I was recently contacted about doing a cake and gave a very fair quote.  The woman then emailed me saying she only had a budget of x ($40 less than the quote) and asked if I would work with her on the price.  What are some suggestions how to handle this?  She also mentioned in the email that a friend of hers would also be contacting me about a cake, so I'm afraid if I "work with her", I am opening the door for the friend to want to be "worked with" as well.  I'd honestly be ok meeting half way to get the sale, but again, is this hurting me in the long run?  Thanks and any advice/experience with this would be appreciated!

 

Yes, doing anything to lower the price of cake in your community is bad for you in the long run and anyone else in your area doing cakes. Plus if she gets the cake cheap and goes on a national forum declaring the price of cake, it may hurt even more than just bakers in your area.  It's not just this one cake, but it the cumulative effect of a lot of people doing it. And a lot of people seem to be doing it. It seems like there's a new post on this board everyday with a similar question. And I have a feeling not everyone comes on here to ask.

 

It's unlikely that you'll get any good word of mouth business from this other than her friends who probably want the big discount, too. That you'll get more business from this is the oldest line in the book. The person saying it may believe it, but it doesn't matter, it's not likely to be true.

post #12 of 27
Yep, I work with them by helping them select a less expensive or less complicated cake. If they insist on the same design for example we could cut back on the servings or reduce the number of sugar flowers (to zero if necessary) to stay within budget.
post #13 of 27
Quote:
Originally Posted by vgcea View Post

Yep, I work with them by helping them select a less expensive or less complicated cake. If they insist on the same design for example we could cut back on the servings or reduce the number of sugar flowers (to zero if necessary) to stay within budget.

Me too, if they can't afford what they initially wanted I do what I can for their budget, and if they're nice a out it I secretly donate an extra hour or two (and conversely I secretly subtract a few hours if they're PITAs)... It all helps to educate them in the true value of cakes icon_smile.gif
post #14 of 27
Quote:
Originally Posted by Crazy-Gray View Post

Me too, if they can't afford what they initially wanted I do what I can for their budget, and if they're nice a out it I secretly donate an extra hour or two (and conversely I secretly subtract a few hours if they're PITAs)... It all helps to educate them in the true value of cakes icon_smile.gif

I do this too. Sometimes I would surprise them with a simpler topper or fantasy flower from leftover gum paste and maybe 10 minutes of my time. The response is usually priceless icon_biggrin.gif
post #15 of 27
Quote:
Originally Posted by vgcea View Post

I do this too. Sometimes I would surprise them with a simpler topper or fantasy flower from leftover gum paste and maybe 10 minutes of my time. The response is usually priceless icon_biggrin.gif

Great minds hey?! icon_smile.gif.... Although the other version of the idiom might be more accurate lol
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Do you "work" with customers? Looking for advice