I did a carved wedding cake for a customer that was delivered on Saturday. She wanted buttercream with gum paste flowers. I even made the cake bigger so the design that she picked to have it carved into would look good (didn't charge her extra). I received a text this morning (Monday) that started with the words ... "don't mean to be rude..." than she tells me the cake was beautiful but the cake tasted a few days old and the icing was crusty and that only two people ate the cake. That was all.
First of all I made the cake Wednesday, and froze it because it needed to be carved. It was carved and crumb coated on Thursday night, put in the fridge and finished up on Friday so it would be ready to set the flowers and delivered on Saturday afternoon.
I added some cornstarch to the buttercream, because I was afraid of the heat getting to the cake and I kept it in the fridge as long as I could. It was for an afternoon wedding in 80* weather outside ... and I was also told that it would be covered (which it was not when I delivered it).
I am crushed that someone would says this about my work, I have been making cakes for years and this is the first complaint, so I am taking it hard. What should I do? She is not requesting a refund or anything (at least now). My husband says I shouldn't respond. What would you guys do?