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Seriously?  

post #1 of 158
Thread Starter 

I had a woman contact me on July 5 about a cake for her daughter's birthday.  I was on line when she messaged me, so it started a "chat."  She asked if she could work with me for a baby doll cake.  I sent her some pics as ideas that we could work with, and she chose one she liked.  Then I asked her for her party date to be sure I was available.  She told me her date, and I clicked on it on my google calendar, and it looked fine.  We continued the chat and I quoted her a price and, still during the chat, I went to add her to my calendar and noticed I had clicked on the wrong date and I was actually unavailable on her date.  I told her so, and told her I was very sorry, but that if she wanted the weekend before, I was available.  This all took place in one continuous chat and all within a 1/2 hour or so.  She was disappointed but said she couldn't change her date because she had already reserved a park pavilion on the only date that was available.  I apologized again and the chat ended.

 

Yesterday, a week later, she emailed me again and just said, "I can't find anyone else who will make that cake."  

 

I messaged her back and said I was very sorry, and the cake she wanted is adorable, but my schedule hadn't changed.  I told her I would be happy to work with her if she chose a different date, but I couldn't change my availability.

 

She wrote back to me this morning and asked me what dates in August I am available and then the clincher..."COULD YOU POSSIBLY GIVE ME A DISCOUNT SINCE ALL THIS HAPPENED AND I HAVE TO REARRANGE MY PLANS TO WORK WITH YOU?"   Uh...what?  

 

I told her my availability but also told her I could not give a discount.  I told her that since I realized the scheduling conflict during the initial chat, that no order had been written up or nothing had been scheduled to accommodate my availability, I couldn't.  I explained that she contacted me with her date already booked at the park and that limited her date availability, I didn't see that any discount was in order.  I also explained to her that I am booked pretty tight for the one date that was a possibility and that I am willing to open up another slot to work with her since she can't find anyone else, that I wouldn't discount.  I also explained to her that my rates are going up August 1, but that I was willing to give her the original price I quoted her as a courtesy.  Finally, a week had passed since I told her that I couldn't do her cake, and SHE contacted ME yesterday asking for a discount.

 

What would you do?  Am I wrong for not being willing to give her a discount?  Or is she being completely unreasonable?

post #2 of 158
Why would you even consider a discount?

No one is forcing her to order from you. There are other places that make cakes. Maybe not the cake she wants, but there are other cake makers out there.

I would write her back and say that it's a shame you can't work together for this order, but you hope that you'll have the opportunity to make a cake for her at another time. Nip this in the bud or she'll nag you right slap to death.
post #3 of 158
Quote:
Originally Posted by Godot View Post

Why would you even consider a discount?

No one is forcing her to order from you. There are other places that make cakes. Maybe not the cake she wants, but there are other cake makers out there.

I would write her back and say that it's a shame you can't work together for this order, but you hope that you'll have the opportunity to make a cake for her at another time. Nip this in the bud or she'll nag you right slap to death.


Yes, nip it in the bud.  She sounds like a PITA.

 

Liz

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post #4 of 158

No discount! But I wouldn't feel offended that she asked. It never hurts to ask. The worst thing that can happen is you will be told no. I give discounts on military cakes but I don't advertise it. If they ask, yes. But I am in a huge military area and many businesses do that, same as senior discounts. Not saying that's what you should do,at all...just that I wouldn't be offended.

post #5 of 158

I wouldn't even have responded.  Nitwit.

Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
post #6 of 158

Nitwit = her, not you.  Just to clarify.

Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
post #7 of 158
You're not wrong to not give her a discount, she's just trying to see how far she can go. I'd say the only thing you did wrong was not checking the date first, then asking her budget, then looking at designs, in that order. That would have saved you some grief, but you don't have to give a discount because she wants to hire you. Oh, and don't feel that you need to justify why not, just tell her no you can't give her a discount.

Plus, she sounds like a PITA who will probably complain about the cake to try to get a refund after the fact, so I wouldn't make the cake for her even if she paid full price.
post #8 of 158
I don't think you're wrong but I don't think she is being unreasonable. She just asked a question. She's trying to plan a party. You said yes, then no, then she couldn't get anyone else to take the order, had to change the date of the party. Maybe she's frazzled and frustrated and just looking for a break. You don't have to give her a discount of course but maybe empathize a bit with her frustration.
post #9 of 158

Well she told her in the same conversation that she realized she was booked that day. It's not like it was a week later and everyone was booked. The having to change the date etc,,,was in no way caused by anything OP did. The lady should have ordered the cake further in advance.

post #10 of 158
Thread Starter 
Quote:
Originally Posted by Sassyzan View Post

I don't think you're wrong but I don't think she is being unreasonable. She just asked a question. She's trying to plan a party. You said yes, then no, then she couldn't get anyone else to take the order, had to change the date of the party. Maybe she's frazzled and frustrated and just looking for a break. You don't have to give her a discount of course but maybe empathize a bit with her frustration.


I didn't really tell her yes.  We discussed the cake via chat and within a few minutes of thinking I had the date open, I realized I didn't and told her that.  She didn't even get off her computer in the time she thought it was a "yes" when it's a "no."  I understand her frustration...and apologized and offered a different date in the original conversation.  She said no, because she had already booked the park, left the conversation and now a week later asked for a discount.  I guess my point is that she is acting like she needs to reschedule because of me, and it's not because of me.  It's because she wants me to do her cake and I'm not available for the date she booked her park.  I am empathetic to her plight, but I guess the sense of entitlement bothered me.  Just my opinion!  icon_smile.gif

post #11 of 158
Thread Starter 
Quote:
Originally Posted by BatterUpCake View Post

Well she told her in the same conversation that she realized she was booked that day. It's not like it was a week later and everyone was booked. The having to change the date etc,,,was in no way caused by anything OP did. The lady should have ordered the cake further in advance.


I agree.  She contacted me on July 5 for a cake for August 17.  I guess six weeks isn't unreasonable but it's a summer Saturday and those are busy!  icon_biggrin.gif

post #12 of 158
Thread Starter 
Quote:
Originally Posted by leah_s View Post

Nitwit = her, not you.  Just to clarify.


Thanks for the clarification!  icon_biggrin.gif

post #13 of 158
Thread Starter 
Quote:
Originally Posted by costumeczar View Post

You're not wrong to not give her a discount, she's just trying to see how far she can go. I'd say the only thing you did wrong was not checking the date first, then asking her budget, then looking at designs, in that order. That would have saved you some grief, but you don't have to give a discount because she wants to hire you. Oh, and don't feel that you need to justify why not, just tell her no you can't give her a discount.

Plus, she sounds like a PITA who will probably complain about the cake to try to get a refund after the fact, so I wouldn't make the cake for her even if she paid full price.


I "thought" I checked the date.  I keep my dates in my google calendar.  When I clicked on the date, it showed a full week rather than that day.  I zeroed in on Saturday and saw it had an opening.  Unfortunately, I didn't realize until a few minutes later that it was August 10 I saw and not August 17.  At any rate, that is the first thing I usually check and this time it bit me in the butt!  icon_redface.gif

post #14 of 158

Alot of the bakeries around here have been booked up thru Sept for a month

post #15 of 158
Absolutely not, you did nothing wrong, she is projecting her own guilt over having left such an important part of her daughter's party so late that nobody was available, and has somehow convinced herself that its actually your fault when nobody in their right mind would think it was.

And I don't think she had any right to ask for a discount 'because you caused this' because you didn't. It's one thing to ask for a discount (which I personally think is super tacky but others don't), but to make out that she should get one because you messed up is just taking the pee.
elsewhere.
elsewhere.
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