I had a woman contact me on July 5 about a cake for her daughter's birthday. I was on line when she messaged me, so it started a "chat." She asked if she could work with me for a baby doll cake. I sent her some pics as ideas that we could work with, and she chose one she liked. Then I asked her for her party date to be sure I was available. She told me her date, and I clicked on it on my google calendar, and it looked fine. We continued the chat and I quoted her a price and, still during the chat, I went to add her to my calendar and noticed I had clicked on the wrong date and I was actually unavailable on her date. I told her so, and told her I was very sorry, but that if she wanted the weekend before, I was available. This all took place in one continuous chat and all within a 1/2 hour or so. She was disappointed but said she couldn't change her date because she had already reserved a park pavilion on the only date that was available. I apologized again and the chat ended.
Yesterday, a week later, she emailed me again and just said, "I can't find anyone else who will make that cake."
I messaged her back and said I was very sorry, and the cake she wanted is adorable, but my schedule hadn't changed. I told her I would be happy to work with her if she chose a different date, but I couldn't change my availability.
She wrote back to me this morning and asked me what dates in August I am available and then the clincher..."COULD YOU POSSIBLY GIVE ME A DISCOUNT SINCE ALL THIS HAPPENED AND I HAVE TO REARRANGE MY PLANS TO WORK WITH YOU?" Uh...what?
I told her my availability but also told her I could not give a discount. I told her that since I realized the scheduling conflict during the initial chat, that no order had been written up or nothing had been scheduled to accommodate my availability, I couldn't. I explained that she contacted me with her date already booked at the park and that limited her date availability, I didn't see that any discount was in order. I also explained to her that I am booked pretty tight for the one date that was a possibility and that I am willing to open up another slot to work with her since she can't find anyone else, that I wouldn't discount. I also explained to her that my rates are going up August 1, but that I was willing to give her the original price I quoted her as a courtesy. Finally, a week had passed since I told her that I couldn't do her cake, and SHE contacted ME yesterday asking for a discount.
What would you do? Am I wrong for not being willing to give her a discount? Or is she being completely unreasonable?