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My first disaster! - Page 2

post #16 of 19

So for the sake of discussion, cakeyouverymuch, I think it isn't to be compared to the venue dropping the cake because you didn't hire them to handle the cake.  What if it was your spouse or someone you hired to deliver the cake that dropped it.  To me that is more what this is to be compared to.  Rsaun, don't let it get you down, you made it right with the customer.  Just review your methods and focus on how many orders you have shipped that arrived in perfect condition.  Maybe the next time you are baking cookies you could make a couple and send to the family, just because you felt like it.  I am curious if postal insurance would pay out for baked goods...just wondering if bakers have been successful in getting a claim paid.

post #17 of 19

We were typing at the same time.

post #18 of 19
Thread Starter 
Quote:
Originally Posted by denetteb View Post

So for the sake of discussion, cakeyouverymuch, I think it isn't to be compared to the venue dropping the cake because you didn't hire them to handle the cake.  What if it was your spouse or someone you hired to deliver the cake that dropped it.  To me that is more what this is to be compared to.  Rsaun, don't let it get you down, you made it right with the customer.  Just review your methods and focus on how many orders you have shipped that arrived in perfect condition.  Maybe the next time you are baking cookies you could make a couple and send to the family, just because you felt like it.  I am curious if postal insurance would pay out for baked goods...just wondering if bakers have been successful in getting a claim paid.

Great idea about sending them a few extra.  I have another order coming up here in a couple weeks for cookies and I'll do that!

 

I always purchase insurance, telling the postal clerk the value (the amount I charged).  I've never had to make a claim so I'm not sure...

post #19 of 19

I really doubt that the PO would make good on an insurance claim.  They always ask if there's anything perishable or breakable in the box when I go in to mail an insured package.  I believe that if the answer is "yes" that it can void the insurance or severely reduce their liability. 

 

Many businesses will not ship perishables in the summer without extra charges for next day shipping cost or special packaging.

 

When I've shipped cookies--in cool weather, only, they've been in tissue paper nests, bubble wrapped box inside of box lined in peanuts.  Overkill?  Yes.  Broken cookies?  No. 

 

I'm glad that your friend was understanding and that you both agreed on the refund $. 

 

In the end, though, it really is up to the shipper to get a perfect product to the customer and the middle man--in this case, the USPS--will always try to blame the packaging or will question the condition of the item before packing.  It's nothing like delivering to a venue and then having them damage the cake because the delivered cake is fully visible to the 3rd party.  Damage that they inflict is easily accounted for.  With baked goods thru the postal service, they'll never accept blame for damage.

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