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Do you enjoy your storefront?

post #1 of 39
Thread Starter 

Just reading some threads as usual and noticed not very many people are happy with their new business after a few years. Id love to read some comments on success and happyness with opening a storefront i know its hard work but is there any joy? Not to be rude at all i'm sure you get where i'm coming from.

post #2 of 39
Snarkybaker is having great success. Don't know if she posts often anymore though.
Plank.
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Plank.
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post #3 of 39
A retail storefront is a very different business from a custom, by appt only cake decorating shop. If you open a storefront there are three paths you can take:

1. Recruit and hire a trusted business manager to run the business side while you focus on cake decorating
2. Hire help on the cake decorating side so you can run the business side
3. Handle everything yourself and eventually burn out

It's easier and cheaper to hire cake decorators than it is to find a business manager, so if you don't enjoy the business side and you can't find a business manager you may not be as happy in a storefront.
post #4 of 39

I think it depends what type of storefront you will have.  Will it be like an old fashioned bakery, where the cases are filled with ready to select items, and a menu of "custom" cake flavors for customers who just want to pick up a cake for a dinner party, or will it be a modern bakery where you are taking orders for 3D and custom cakes.  If it is of the "old-fashioned" variety, there will be lots of repetitive baking, and not too much creative work or distraction.  If it is of the "modern" variety, you will be spending more time on the creative side, and not as much on production work.

 

What kind of storefront are you thinking of?

 

Liz
 

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Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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post #5 of 39
I have a storefront. Seven years now and I still love it. I did, however, go into business with my eyes open (knowing, unlike most, it seems, that about 15% of my work week would be actual decorating).

That said, I love my job - it's the customers I hate.
post #6 of 39
Quote:
Originally Posted by Godot View Post

I have a storefront. Seven years now and I still love it. I did, however, go into business with my eyes open (knowing, unlike most, it seems, that about 15% of my work week would be actual decorating).

That said, I love my job - it's the customers I hate.
Absolutely! I hate customers. That is why I have stuck with my commercial kitchen, I only have to deal with about 8-12 people a week, and see about 4-5 a week.
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #7 of 39
HA! Godot, that is how I feel! Customers suck sometimes. Ideally, I want counter people if I ever open a bakery. I'll be in the back baking. I know I will have to serve my time up front, but hopefully not for long!
post #8 of 39

I started as a home-based business. After two years I moved to a retail store front. I loved (loved!) the baking and enjoyed managing a business. There were certainly stresses, and I have stories, but overall it was a good fit for my personality. Not everyone is suited for the daily reality of operating a high-stress business. As Godot mentioned, it's important to be cognizant of what lies ahead.

 

After ten years I got married, sold my business, and we moved to another state. My new husband (retired cop) thought it would be fun to own a bakery. We started up a new shop and it was fun for me, but not for him. He hated everything about it and was not keen on customers. He always said, "In my former job the customer was always wrong. Now they're always 'right'." We worked together for five years, until I realized that if I didn't kill him our marriage would end in divorce. I still miss my beloved bakery, but we'll soon celebrate our 25th anniversary.  

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VISIT US at BAKINGFIX

 

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post #9 of 39
See that is something I don't get. Why do you guys hate your customers?
Hey everybody! Check out google.com ! This is clearly an attempt to direct traffic onto that site and away from cake central. Because everyone knows you can only have one browser open!
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Hey everybody! Check out google.com ! This is clearly an attempt to direct traffic onto that site and away from cake central. Because everyone knows you can only have one browser open!
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post #10 of 39
Have you ever worked in retail Kayla? Customers don't always suck, but the memorable few for me were some of the most awful, conniving, greedy people. People think customer service is such an easy job, and it generally is, but I have been yelled at, talked down to, manipulated, & in one super-awesome instance, threatened to be sued. Over a cheeseball.
post #11 of 39
I don't think people really hate their customers, it's just that the bad customers tend to be far more memorable than the good ones. I enjoyed working with the vast majority of my customers, and it was a great feeling to hear how much they loved our cakes. Remembering the customers who are appreciative helps get you through the difficult transactions.

Of course it also helps if you enjoy verbal sparring. icon_wink.gif
post #12 of 39
It is true. Most of our customers are so nice and normal. It's the freaks and the a-holes one tends to remember.
post #13 of 39

I have some of the most wonderful clients, and then I have 1 who threatened to sue me over a bee flying around her car. It didn't even sting her. And another who stole a 22" plateau worth $200, and this was before I got deposit checks!! And another who asked for a $600 cake, and had a $150 budget, then complained it wasn't as grand and gold as the one in the picture she sent (duh! We did discuss it wouldn't be, and she asked me to proceed) And another who didn't return my castle set, so when I went to cash her check, I found out the account was closed for over a year. And then there are the people who call on a thursday, for a cake for Friday, and want a 5 tier cake to serve 35 and have a $25 budget.

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #14 of 39
Geezy peezy Anna. Why can't you understand that you are personally responsible for the deeds and actions of any and all insects entering your property. Is that so hard to understand? Is it?
post #15 of 39
Quote:
Originally Posted by Godot View Post

Geezy peezy Anna. Why can't you understand that you are personally responsible for the deeds and actions of any and all insects entering your property. Is that so hard to understand? Is it?

I know, right? My neighbor would probably agree with you, as would most of them. They ALL have their lawns sprayed for weeds but we have a bee shortage so April and May my yard is a glorious yellow blanket of dandelion, and then we get the "puffs" for a few week while go to seed, and I see True Green out there spraying and spraying on both sides of me. Then the rest of the summer, I have a beautiful white lawn covered in clover. And yes, there are bees. We keep the front mowed, for my clients, but there is just a stray bee here and there out front, but nothing out of the ordinary. But in the back, there are masses of them. And we all have been stung once, except for my husband, who is waiting his turn. icon_twisted.gif

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
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