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The Caterer Dropped the cake!!!!

post #1 of 46
Thread Starter 

So this has been by far my worst cake disaster to date, and I hope to never experience it again. It was my first time doing a 6 tier cake, I've honestly only ever gone as high as a 3 tier. I had laxed a little bit on delivery times because it was for a friend and opted to deliver it the night before, which I normally never do, and will never do again. Everything was fine when I left, cake assembled and in the cooler ready for the next day.

 

 

Sometime during the night the caterer not only decided to take the cake out of the cooler but to move it onto a leaning table and leave it out overnight. BIG No No. 

The next morning I get a call from the caterer saying that there was some damaged to the cake, the top tier fell off; could I possibly come fix it. Again this was for a friend so of course I go to fix it, this is what I find....

 

 

I knew when her husband snickered and said good luck it was gonna be a bad morning, to top it off I hadn't even had any coffee yet (YIKES). Thanks to a great emergency kit that included only one layer of cake and a quick call to that friend adjusting payment everything worked out. 

 

AppleMark

 

What I learned was to never bend my own rules, obviously you put them there for a reason, and always, always make sure you have that trusty ER kit with you. Though next time I'm bringing more cake or just never working with this caterer again. 

My Parents call me the Cranky Chef but I'm sweet buttercream ... With a little bit of spice. Keeps life interesting right. 

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My Parents call me the Cranky Chef but I'm sweet buttercream ... With a little bit of spice. Keeps life interesting right. 

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post #2 of 46

Wow!  What a save!  I hope you billed the caterer for the amount you had to refund the bride!!

Linda
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Linda
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post #3 of 46

I'm not sure why you called your friend to adjust the pricing. The caterer dropping your cake has nothing to do with you really. I would have called my friend to let her know what the caterer did and that I was going to see if I could help them.

 

Also, I probably would have responded to the caterer after seeing the cake disaster they made, and told them what my cost to them would be to fix that. A professional caterer wouldn't expect you to fix their mistake for free unless you did a lot of work with them. A professional caterer would apologize profusely about the accident and asked you how they could help you repair it and what it would cost you to do so.

 

I don't understand what rules you bent? It the crash happened the next day when someone else moved it, what difference does it make if you had a cake kit with you or not? Your not at fault at all.

post #4 of 46

This.  What kind of idiot puts a 6 tier on a wobbly table like that???

Quote:
Originally Posted by Stitches View Post

I'm not sure why you called your friend to adjust the pricing. The caterer dropping your cake has nothing to do with you really. I would have called my friend to let her know what the caterer did and that I was going to see if I could help them.

 

Also, I probably would have responded to the caterer after seeing the cake disaster they made, and told them what my cost to them would be to fix that.

I homeschool because I've seen the village and I don't want it raising my children.

 

http://whynotethiopia2.blogspot.com/

 

 

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I homeschool because I've seen the village and I don't want it raising my children.

 

http://whynotethiopia2.blogspot.com/

 

 

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post #5 of 46

wow- good save. It's really incredible that a caterer would do something as dim as that? Putting a 6 tier cake on a leaning table or even taking it out of the cooler? 

 

Just very curious if the caterer is going to reimburse you for the part you discounted to the bride?  I think I would have to be insistent about that.  That cake fell due to no fault of your own.  So why would you have to pay for their mistake?

post #6 of 46

What a terrible day for you but you did a fabulous job at saving what you could of the cake!!! I bet the caterer was very embarrassed at putting such a huge cake on a wobbly table!!! They must have been out of their mind to do that!!! Either way it was not your fault!!! You definitely should have gotten paid extra money to fix the cake!! I am sure that caterer will be more careful after this happened. Looks like the cake fell on the floor. Hopefully no dirt from the floor got into the cake!!!

post #7 of 46

Your original cake was gorgeous and your 'fix' was nothing short of amazing - no one would ever know that wasn't the original design, though I can imagine you must have been panicked when you saw it! 

As others mentioned, it seems the caterer is responsible and should reimburse you.

post #8 of 46

I am rather new here, but why would a caterer take a cake out of a cooler?  What if the ingredients used were in need of refrigeration?  If someone had gotten sick, who would get the blame?

 

So glad you were able to make the save for the sake of the bridal couple!! The original cake was gorgeous, and you did a fantastic job "fixing" the cake so no one would be able to tell there was a mishap.  I agree that the caterer should be calling to offer you payment for the destroyed cake. 

post #9 of 46
Question: what do most cakers keep in their ER kit? I should definitely put one together before I receive any big orders. I've only done one 3 tier cake n it was just to see if I could do it.
post #10 of 46
Quote:
Originally Posted by Stitches View Post

I'm not sure why you called your friend to adjust the pricing. The caterer dropping your cake has nothing to do with you really. I would have called my friend to let her know what the caterer did and that I was going to see if I could help them.

Also, I probably would have responded to the caterer after seeing the cake disaster they made, and told them what my cost to them would be to fix that. A professional caterer wouldn't expect you to fix their mistake for free unless you did a lot of work with them. A professional caterer would apologize profusely about the accident and asked you how they could help you repair it and what it would cost you to do so.

I don't understand what rules you bent? It the crash happened the next day when someone else moved it, what difference does it make if you had a cake kit with you or not? Your not at fault at all.

I agree.
There is absolutely no reason for you to lose money for someone else's mistake.
post #11 of 46

First, I regret not telling you, You did a really great job keeping yourself under control and reconstructing! Good Job!

Quote:
Originally Posted by RoyalCreamery View Post

Question: what do most cakers keep in their ER kit? I should definitely put one together before I receive any big orders.

The more experienced you get the less you take with you (I find) also, the distance between your home base and where the cake gets delivered makes a difference. If it's long drive I take all the back-ups I have. Extra: frosting, pastry tips, spatulas, dry and wet towels, camera. But a delivery close to home base I only take a small spatula and some frosting in a bag with the tips I've used on that cake.

 

Long distance and to places I've never been, the first thing I pack is a level. If the table isn't level I'm not setting my cake on it. I've never brought or baked back-up cakes so I can't do that kind of save unless there is time to turn the oven on.

post #12 of 46

Wow. You original was so beautiful. So sorry that happened to you. You did an amazing job fixing it though!

post #13 of 46
Wow a level I would have never thought of. Thanks so much.
post #14 of 46
It's the same table in all three photos—before the drop, after the drop, and after repairs.
HOW TO:
Make tip #127D (giant rose tip) Ruffle cake,
Write with icing,
Make buttercream roses on a stick:
http://s984.photobucket.com/albums/ae322/Unlimited1cakes/
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HOW TO:
Make tip #127D (giant rose tip) Ruffle cake,
Write with icing,
Make buttercream roses on a stick:
http://s984.photobucket.com/albums/ae322/Unlimited1cakes/
Reply
post #15 of 46
Quote:
Originally Posted by Unlimited View Post

It's the same table in all three photos—before the drop, after the drop, and after repairs.

I noticed this too. I can only assume the baker set up the cake, took the photo, then somehow moved it into the cooler. And then the caterer when they moved it out, put it in the exact same spot she decorated it in...

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