I can completely understand. I had a customer reach out to me via email for a baby shower cake a month before the shower. I sketched and quoted her a price and after she agreed, I scheduled a meeting for the deposit and contract signing. Twice I rescheduled and both times she never showed. At this point she wasn't returning my emails or calls so I assumed she decided to order or maybe took her business elsewhere. FIVE days before the shower she calls me , apologizing and indicating she wanted the cake. Again I explained that now all monies were due and again she agreed. Well I never heard from her. I was shocked when I received a call in Saturday asking me if the cake was ready(!!!) I couldn't believe her. It was her shower and she started crying so I stupidly agreed to try and wipe something up. I actually was able to bake and fondant s two tier cake in 4 hrs (never again). Long story short, I receive a call from her friend telling me that thanks but no thanks. I apparently took to long to bake and decorate her last minute cake and they went and purchased a cake somewhere else. So lessons learned. Btw. Sorry so long but I still get upset with this situation and myself because I lost over $100 that day and they had the nerve to blame me. Some People truly don't understand the hard work that goes into each and every cake.
Seriously!!!! That makes me so angry! I cant believe people do that. Very inconsiderate on their behalf. I know now to def take payment before and have everything confirmed. Going forward I have made new changes that I plan to implement and be true to. No more Nice-Cake-Lady!!!