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Client loved the cake- I know it was bad

post #1 of 7
Thread Starter 

I began making cakes because it was a fun way to make everyone in my family feel special and not spend a ton of money. I make homemade butter cream using real butter. my friend is a photographer so we decided to give away a cake smash photo shoot to bring in more customers for the both of us, I was on vacation the week that we were doing the shoot and she sent me a photo of what she wanted when I got back and did my shopping for the cake I just bought butter not thinking about the heat and that I should use Crisco since it was going to be an outdoor shoot. so the cake was starting to melt when I delivered the cake she was very excited and loved the cake but I personally know it could have been so much better so I feel like I failed her. I am doing the cake for her sons party should I include a small personal cake for him that day or should I just move on and learn from my mistakes.

post #2 of 7

I try to move on and learn from my mistakes. I delivered a cake yesterday made with Wilton Sugar Sheets (long story!). There were air bubbles and the piping was not my best, but the client loved it, and I have learned a new technique for the next time!

 

If the client likes it and it tastes good, then move on!

 

Good luck!

post #3 of 7

While it's good to move on, you need to be thoughtful about your customers... Many people are programmed to only say positive things. No matter how awful something might be, they will not be honest. So I would look at their non-verbal behavior also, to see if that behavior supports their words. If it does, then great, just move on. But if you sense a problem, ask about how they feel. It only takes a minute and you might be surprised at what you learn.

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post #4 of 7

I always show the cake before I receive payment. I even (sometimes) point out mistakes or oopsies to make sure they are not problems at the time. If it is anything that I think will truly be an issue, or is very noticeable, then I fix it before delivery. I usually fixate on very small things, like little bubbles in a patterned fondant, that are only known to me. I always have my husband look at it first. If he doesn't say anything (and he is honest!!!), then no one else will notice it!

 

Then I move on.:)
 

post #5 of 7
Quote:
Originally Posted by ericapraga View Post

I always show the cake before I receive payment. I even (sometimes) point out mistakes or oopsies to make sure they are not problems at the time. If it is anything that I think will truly be an issue, or is very noticeable, then I fix it before delivery. I usually fixate on very small things, like little bubbles in a patterned fondant, that are only known to me. I always have my husband look at it first. If he doesn't say anything (and he is honest!!!), then no one else will notice it!

 

Then I move on.:)
 

 

I would never show them the cake before I deliver it and I would never make the cake until I received payment (if I were in business).  That opens up a can of worms for them to nitpick. 

 

I also would never point out small mistakes (they will notice large ones and they should've been fixed first anyway) because the customer will not notice the mistakes like cake makers do.  They just won't. 

 

To the original question, I think it's nice to include a small smash cake for her son, it will cost almost nothing and will not take long at all.  Is the cake in your post a smash cake??  That looks huge!

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I homeschool because I've seen the village and I don't want it raising my children.

 

http://whynotethiopia2.blogspot.com/

 

 

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post #6 of 7
Thread Starter 

Yes the cake in the picture is the one we used as the smash cake it is the Wilton large cupcake cake she won it as a prize in a giveaway and she looked very happy when I delivered it I think I will still do the small cake for the party on the 14 we plan on doing her older sons party in a few months so I want her to be very happy with our work

post #7 of 7
Quote:
Originally Posted by TamathaG View Post

I began making cakes because it was a fun way to make everyone in my family feel special and not spend a ton of money. I make homemade butter cream using real butter. my friend is a photographer so we decided to give away a cake smash photo shoot to bring in more customers for the both of us, I was on vacation the week that we were doing the shoot and she sent me a photo of what she wanted when I got back and did my shopping for the cake I just bought butter not thinking about the heat and that I should use Crisco since it was going to be an outdoor shoot. so the cake was starting to melt when I delivered the cake she was very excited and loved the cake but I personally know it could have been so much better so I feel like I failed her. I am doing the cake for her sons party should I include a small personal cake for him that day or should I just move on and learn from my mistakes.

 

She loved the cake. If she loved the cake you didn't fail her, you made her happy. The chef that taught my cake class in culinary school said to remember that "in general, people are very easy to impress." If someone loves the cake then you've done your job. You could always make something better, Sylvia Weinstock probably sees every flaw in her cakes but the customers don't.  The only people who pick apart a cake to criticize it is a client who's looking for a refund and other cake decorators.

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