This is a first for me so I thought I'd share. Long story short -- customer ordered a cake for the wrong date!!!!
My husband called me at work last night in a panic and says "a customer just called and wants to know where her cake is". I was stumped. I told him both cakes I had were for the next day and that I have signed contracts and everything. So I asked my manager if I could call her (I wait tables part time so that's frowned upon). She's answers the phone and says right away "it's my mistake, I gave you the wrong date"
I had the cake carved and iced and ready to cover in fondant, etc. (which I was planning on doing this morning), so I told her my husband could get it to her "as is" and she agreed (it was in the shape of a basketball jersey so nothing too complicated). She asked if she could decorate it somehow. I told her she could do what she wanted as long as people knew I didn't do that part!
She had already paid 50% upon ordering and I didn't feel comfortable charging her the remainder as the cake was unfinished so I only charged her $20 extra.
All night I was worried that I had put the wrong date on the contract and she didn't catch it, so when I got home, I checked my emails from her and from her very first inquiry on SHE gave the wrong date.
Even though it wasn't my bad, it's still hard not to be bothered by it. That and I'm a little worried about what people thought when they saw the cake! It was by no means pretty and who knows what she did to it!
Oh well, one for the books I guess!