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What to do after a misscomunication

post #1 of 3
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Me and my cousin do cakes in our spare time and we are very very low priced, we charge a rush fee for cakes that are placed in less that 2 weeks before they are needed are fee starts out at 20$ then goes up depending on how short of notice we have and how difficult the cake is. my co-worker came into work yesterday and said she needed a cake for today so since I had done a cake similar to it before I said yes and only charged her the 20$ for the rush fee. when we were working on the cake we were texting back and forth she was asking about the price,not including the rush fee just the price of the cake (I thought). I thought she just was checking to see if the price of her cake was going up, when she picked the cake up from my partner she did not have the money for the rush fee should I still have her pay it or was this my fault for not understanding. here is the cake it is just buttercream with fondant decorations.

monster high birthday cake

post #2 of 3
If you didn't make it clear, then you can't make her pay it. I'd she had known it would be more expensive, she might have gotten her cake elsewhere.
Plank.
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Plank.
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post #3 of 3

If it was a miscommunication, I'd let it go, especially since this is someone you have to deal with regularly. It's just not worth the trouble. To avoid this problem, whenever anyone asks me about a price, whether it be the total or just a portion or the order, I like to give the total price. For example, I would say Yes, the price of the cake is $, and with the rush fee included, the total comes to $.

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