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2nd time cancellation- need help - Page 2

post #16 of 23
You probably made the right decision since you work together, but the professional respect should go both ways! I've been in a similar situation, so I feel for you. I have a small business as well, I'm in the process of expanding, it seems to be more difficult dealing with family, friends, or co-workers than strangers which is crazy lol!
A death in the family is understandable, I would imagine they would be postponing rather than canceling (that seems strange to me) I can only assume the rest of the vendors weren't as kind as you to offer them full/mostly partial refunds but you'd think they would still have some sort of party if they are still planning on a wedding. I guess it doesn't matter, it sounds like its been more of a headache than anything else! I'm curious why they postponed the first time, did they give you an explanation?

Small or large business, it hurts. You reserved two dates for this family, planning, sketching, consultation, purchasing supplies, potential loss of other business/family/free time...I realize most people don't really get how much planning and preperation we go through, not to mention countless hours refining skills, trying new recipes, etc.

Like I said, I recently went through a similar situation, I suppose that's why I'm ranting so much lol. But I've since made changes to my contract (which I didn't even have my bad experience customer sign since we were close, I just wrote out a detailed quote including flavors, sizes, etc & a final sketch) I charge $25 for tastings and ask they bring 3 people or less, (one of my first consultations-which were initially free- the bride wanted to taste 8 or 9 different flavors and bring her entire wedding party plus both sides of parents, I offered to make three flavors for her to try free of charge but additional flavors would be extra) if they book with me that day it goes toward their cake. I also ask for 50% up front and the other 50% two weeks prior to their event.

Again, a death in the family is completely understandable, and I think you did a very kind thing giving her the refund-I think it was awful of her to accept the entire refund after she told you '...business was business'!
post #17 of 23
Thread Starter 

The first time she cancelled, she just said that they couldn't get the whole family here on time, so they set the new date. Oh well, I am just blessed that I have the ability to do something I really enjoy. I'm sure there will be more orders!

post #18 of 23
Quote:
Originally Posted by Rosie93095 View Post

The first time she cancelled, she just said that they couldn't get the whole family here on time, so they set the new date. Oh well, I am just blessed that I have the ability to do something I really enjoy. I'm sure there will be more orders!
This really inspired me. It's easy to get bogged down in the irritants of day to day with cake. At the end of the day we are all blessed, lucky, fortunate whatever word fits best to be able to do what we love!! I will be taking this attitude more often icon_smile.gif
post #19 of 23
Yes, your right!
post #20 of 23
Thread Starter 

 

 Well, I truly am blessed. I was able to fininsh both of these cakes last night and this morning!

post #21 of 23

I agree when its a co worker things could be weird at work if you keep all the money.  I brought custom cupcakes to work ONCE for a co workers birthday because I'm closer to her, and then had a ton of people wanting me to make them cupcakes, fainting at the price, so for months I kept saying I'm busy because I didn't want anything happening like this. Good luck!

JSK Confections
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JSK Confections
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post #22 of 23
And as she's a director she likely knows some people with money, so hopefully she'll repay the gesture and recommend you to some of them.
elsewhere.
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elsewhere.
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post #23 of 23
Thread Starter 

Thanks to all for your feedback. The extra time I took for the two other cakes was worth it, I got a couple of referrals and both customers handed out some of my business cards!

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