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What would you do?

post #1 of 29
Thread Starter 

Hi everyone, looking advice on what you would do,or maybe you would do nothing.A lady asked me to make a wedding cake for her(have previously done her a christening cake).She sent me a message through my facebook page.Asked for a price for a 3 tier plain white cake,for 60 people choc bottom tier,victoria sponge middle tier and lemon top tier.asked her was she putting anything on it and she said she was putting diamente and black ribbon,so asked her if she wanted me to get that and she said no she would do it herself.Gave her a price and she said that was great could she book it for 26th August.Sent her message back and told her I had put it in my order book.Next message she sends says if she drops the diamante ribbon out before the wedding will I put it on the cake.If she had told me before I gave her the price for her cake I would have charged her more for decorating the cake.What would you do.Would you get back to her and tell her you need to charge more for decorating the cake,or would you just leave it as it is.Thanks in advance,your comments would be greatly appreciated.  

post #2 of 29

Well...that was odd.    I don't know her like you do...I have a gut feeling she was trying to get out of any extra charges she could....get a price, then throw in a "oh..by the way...."    I would've nipped it at the bud right out the gate...I don't let anyone...including florists touch my cakes.  But that is my deal.   I would have told her at the get go that I must add all decorations.   But since it's too late for you to have that conversation, I would charge her a fee for my time....time is money.   But you need to do what you are comfortable with doing....you have to "live with her"....you may just want to suck this one up and in the future stop it at the door.  

Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
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Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
post #3 of 29

I agree. I would just put it on and tell her that this was a one time special favor to her. She is repeat customer . You don't want to upset her.
 

post #4 of 29
Ya know, not every client is looking to cheat you in some way.

It could be that she realised that putting ribbon on a tiered cake is no mean feat and best left to a pro (that would be you).

How long, really, does it take to put ribbon on? It takes me less than half an hour.
post #5 of 29
Quote:
Originally Posted by ddaigle View Post

i don't let anyone...including florists touch my cakes. 

you may just want to suck this one up and in the future stop it at the door.  

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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post #6 of 29

I get similar request all the time, Customer calls a couple of days before and says, Can I ask you to add XXX when you deliver the cake?  I just go ahead and do it.  Sometimes they don't realize just busy they will be for their parties.

Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
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Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
Reply
post #7 of 29
Thread Starter 

Dont think she had time to think that maybe she should get me to decorate the cake,and she did say she was doing it herself,when i asked her did she want me to do it,not accusing her of decieving me and as you say wont take any longer than half hour(I hope lol),just wondered what other cake artists would do.

post #8 of 29
Thread Starter 

Thanks for all your comments,will just go ahead as most of you said and decorate it, and in future will make sure to ask the question if they want me to decorate cake very   carefully before i give price.thanks everyone and happy caking

post #9 of 29

I would tell her you are doing it as a favor for a repeat customer. Then--don't do it again. Are you saying a half-hour of your time isn't worth anything? At what other business could you add a half-hour's service for no change? Your mechanic? Your hairdresser? Your plumber? I think not.
 

post #10 of 29
Quote:
Originally Posted by Carrie789 View Post

I would tell her you are doing it as a favor for a repeat customer. Then--don't do it again. Are you saying a half-hour of your time isn't worth anything? At what other business could you add a half-hour's service for no change? Your mechanic? Your hairdresser? Your plumber? I think not.
 

 

Agreed. Because she says she will drop it off and then forgets and you have to call her and then she says she will leave it for you at the reception when you deliver the cake and then you get there and no one knows where it is and you can't reach her on her phone.... I don't mess with it anymore. I do it, or no one does.
post #11 of 29
Thread Starter 

Put like that Carrie789 you are right,who would work an hour for half an hours wages

post #12 of 29

I would write back and say "Sure that is no problem. Here's the updated quote for a decorated cake." 

 

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Don't aspire to make a living, aspire to make a difference.

 

 

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Quote:

Don't aspire to make a living, aspire to make a difference.

 

 

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post #13 of 29

Excellent response from j92383.....USE THAT!!!!!    

Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
Debbie - US Army (Retired) --aka "The Cake Sarge"

Good Cake Ain't Cheap! Cheap Cake Ain't Good!
Reply
post #14 of 29

You know, I'm not a "pro", I do this as a hobby.  But I don't think it's ever taken me 1/2 hour to put ribbon on a 6 tier, let alone a 3 tier.  It's going to take maybe 5 minutes.  If I got a new bill for 1/2 hour decorating charge for ribbon that I bought and brought to the baker, I'd cancel.  That's silly.

I homeschool because I've seen the village and I don't want it raising my children.

 

http://whynotethiopia2.blogspot.com/

 

 

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I homeschool because I've seen the village and I don't want it raising my children.

 

http://whynotethiopia2.blogspot.com/

 

 

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post #15 of 29

It isn't silly to charge for your services. If it was that easy she would do it herself. What's silly to me is the notion that because something comes easy to you you shouldn't charge for it. So if it took me 15 minutes to cover a cake in fondant then I shouldn't charge extra for it? If you don't want to pay me to put the ribbon on then do it yourself 

 

Quote:

Don't aspire to make a living, aspire to make a difference.

 

 

Reply

 

Quote:

Don't aspire to make a living, aspire to make a difference.

 

 

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