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post #76 of 89

My terms and conditions are quite clear and they state that a refund will only be given in exceptional circumstances. This might include the death of the spouse to be but him running off with the bridesmaid isn't lol!

If i'm hospitalised I will have another experienced cake designer take the commission for me but otherwise a refund is up to me unless i've seriously screwed up the order but they don't get their deposit back - PJ x

post #77 of 89
Quote:
Originally Posted by BakerBee7468 View Post

With checks, I would only accept it for deposits and wouldn't start an order until it cleared my bank

And keep in mind thqt if you take the check to the bank to cash it and you don't have an account at that bank, they charge you a fee to cash it. So if you plan to let people pay close to the date with a check because you're just going to cash the check yourself, add the amount of the fee onto what they have to pay you.
post #78 of 89
Thanks for the info Pricesscriss, Bev005 and SugaredSaffron!  It sounds encouraging and I will look into it further!  I already went to my bank's website and found this information about online money transfer:  
 
"Paying back a friend or family member is just as easy. Transfer money from your bank accounts to their accounts at any other financial institution by using a mobile number or email address" 
 
Apparently all you need is a mobile number or email, not even a bank account number.  In my opinion, if someone is only going to accept cash or check payment options, this would be something else to offer for the convenience.  It's just like having the customers give you cash or a check that you cash or deposit immediately...except more convenient.  It sounds like a great option to me and something that I will be looking into and getting more details about.  
Of course, if someone also accepts credit cards as a form of payment in addition to cash, checks, and bank transfers, then yes, I think most customers will go the credit card  route for the float time and recourse.  I just think this is a great alternative if you aren't going to offer credit cards as a payment method and are only going to be accepting cash or checks--this would just be a more convenient way of doing that.    
post #79 of 89

If you are in the U.S. and want to accept a form of EFT, you can accept checks and get the terminal from your bank or credit card processor that immediately withdraws the money and deposits into your account.  You even hand your customer back their check as a receipt.

 

Many gas stations and convenience type stores in the U.S. do this, but I don't even know if most people carry checks or checkbooks with them anymore??

 

Liz
 

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Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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post #80 of 89
Quote:
Originally Posted by princesscris View Post

It's exactly the same as handing over cash. I'm sure some customers in the US choose to pay with cash over personal cheques or credit card (whether for the deposit or final payment), so how would this be different? Not trying to pick an argument, just curious.

If the only options are cash or non-recourse EBT there's no difference, my point is that paying by check or credit card offers several advantages to the customer.

I certainly use my credit card whenever possible, you can't beat an interest-free loan.
post #81 of 89

Most people who I know carry very little cash, and they also don't pay for large purchases with cash. A lot of people also want t pay for thngs with credit cards because of the purchase insurance that comes with it, and the points that they get on their card accounts. I get people asking me if I take credit cards because they have a specific credit card for the wedding that they're saving travel points or whatever on.

post #82 of 89
Thread Starter 
Quote:
Originally Posted by costumeczar View Post

And keep in mind thqt if you take the check to the bank to cash it and you don't have an account at that bank, they charge you a fee to cash it. So if you plan to let people pay close to the date with a check because you're just going to cash the check yourself, add the amount of the fee onto what they have to pay you.
I know banks charge a fee but some won't cash it for you at all. I'm thinking I'll just deposit it at my bank.
post #83 of 89
Thread Starter 
Quote:
Originally Posted by liz at sugar View Post

If you are in the U.S. and want to accept a form of EFT, you can accept checks and get the terminal from your bank or credit card processor that immediately withdraws the money and deposits into your account.  You even hand your customer back their check as a receipt.

Many gas stations and convenience type stores in the U.S. do this, but I don't even know if most people carry checks or checkbooks with them anymore??

Liz

 
People do carry checks with them still and have check books. Also here in the US there are prepaid credit cards that can only be loaded with cash. They can be loaded up too $500, the customer pays a fee for the card and loads the money they want on too the card. I've seen people come in with $500 cash to load onto a card. Most ppl that do this don't have regular credit cards or bank accounts or they want to use it to pay bills. The dumb thing about people with this though is they want to treat it like a debit card and get cash back off of it( which they can't do). It's dumb, why put cash money on a card if they're just going to take it back off again.
post #84 of 89
Thread Starter 
If people really want your product they'll pay in the methods you have available.
post #85 of 89
Thread Starter 
Quote:
Originally Posted by costumeczar View Post

Most people who I know carry very little cash, and they also don't pay for large purchases with cash. A lot of people also want t pay for thngs with credit cards because of the purchase insurance that comes with it, and the points that they get on their card accounts. I get people asking me if I take credit cards because they have a specific credit card for the wedding that they're saving travel points or whatever on.
Some credit processors charge you a higher fee to take reward cards that earn points or cash back. All depends on the person. I've met people that don't use any plastic at all anymore. These people though have had credit cards before and just don't like debt and feel they're just postponing having to pay it later.
post #86 of 89

My fellow Aussies (and SugaredSaffron in the IK) have answered your further questions for me.

 

For the amount of difficulty that it appears non-payment and cheques clearing/bouncing, and CC payments being reversed, and Paypal locking your accounts and refunding money to the client...I would have thought EFT makes a hella lot of sense. I DO understand the psychological leap needing to be taken to go direct deposit. When it was introduced here, there was a bit of resistance, particularly from older members of society. However, when you think about the amount of time and money you save by not having to write checks, post payments in the mail, show up in person at the post office etc etc, its much easier to do your banking online.

 

As far as our current discussion regarding payment for your cakes. Yes, this acts just like cash. As I said, though, everyone has a record of the transaction - unlike cash - and  so the tax office is happy as there is evidence of company income.

 

If you are saving points or whatever for your wedding purchases, you can certainly open a debit card account (eg a Visa debit card, that functions JUST like a CC but you are using your own money) and use this information to pay via EFT and get your points etc.

 

Recourse/float time? What is so wrong with shifting the balance more towards the vendor? If you have a contract anyhow, then the onus in then on the client to show how your product failed. It doesn't necessarily have to go to court, but the client needs to provide evidence, lodge a complaint in a timely manner and allow for resloution either directly with the vendor, via mediation or in worst cases - through the court system. Remember though that these days we have the benefit of things like the BBB in the USA, or Dept of Fair Trading here in Oz who keep a record of suspect businesses, plus the myriad wedding directory websites/vendor ratings, facebook reviews etc etc that means the onus IS on the vendor to settle any disputes in a swift and complete manner. So it would be a foolhardy vendor indeed who would say "Suck it up! I got your money! You've got buckleys in getting a refund' ... or words to that effect :-)

 

Another point: in Oz at least more and more businesses are charging the 1-3% fee (the real cost of offering CC facilities) directly to the customers who want to use their CC. So, if anything, people are moving away from CC usage, in order to save yet another ridiculous bank fee. So I have a highly motivated clientele who WANT to use EFT. Bear in mind, my target clientele are young peeps getting married. They are au fait with this system. Sometimes I DO have a dear old thing who wants me to make a small birthday/anniversary/minor event cake and in this case I am more than happy to accept cash in hand, or a bank cheque from them. Some older people still can't/won't manage the whole bank transfer/EFT thing :-)  I can say, however, not ONE person in the past 6 years has declined to use my services because I do not have CC facilities, and do not accept personal cheques.

 

So for the very suspicious, or luddites (be it age- or mentality-related), I am still okay with them posting me a bank cheque even though these now take 10 days to clear (!!ridiculous!!). Whether you are in Oz or in the USA, the bulk of us demand FULL payment before receipt of cake, so what difference does it make?

 

No bank fees, no cards to carry, no EFTPOS device, no CC charges, plus the onus on the client to prove wrongdoing (instead of stopping payment, getting a refund through Paypal or the CC company, thus being a huge PITA for the business). Makes sense for many small and micro businesses such as the home-based bakery/cake decorator.

Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

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Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

Reply
post #87 of 89
Quote:
Originally Posted by Evoir View Post

Another point: in Oz at least more and more businesses are charging the 1-3% fee (the real cost of offering CC facilities) directly to the customers who want to use their CC.

That's really the key. If you give someone the choice between a payment method that provides several advantages to the customer and a payment method that provides no advantages to the customer, you'd better have a significant price differential in place if you want people to choose the latter.

In the US at least, there is no logical reason for a customer to choose to pay with a direct EBT or debit card over a credit card unless they can't get a credit card, they can't manage their credit, the vendor doesn't accept credit cards, or there is a significant added fee.
post #88 of 89
Thread Starter 
Where I live there are a lot of hair salons that only accept cash, not including chains because they do accept credit cards. I mean small business hair salons where there is only one location of that name. People seem to have no problem going to those salons and paying with cash, the prices people pay vary from salon to salon depending on the services offered and who their target market clientele is but it can be upwards of $250 a client. So it seems to me if there are people paying cash to go to salons I don't see why they would mind paying cash only for other businesses as well. The only thing people like direct deposit for so far is for their employers to deposit their checks into their bank accounts because they get their money faster and don't have to go to the bank to cash it. Same concept I know but I think people see it differently in that this is their employer versus another business they're buying goods/services from
post #89 of 89
I would like to set up direct deposit with my clients is there a specific Bank that does it best? I tried to get a direct deposit from a friend and they made me set up a account and I forgot the password and the money went back because it was too much trouble. I think it was chase bank.
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