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When a customer orders something you know they won't like.

post #1 of 8
Thread Starter 

So, I just got back from a delivery. Cake and cupcakes for a quinceanera. The theme was pink and gold swirls. I had sent the woman who placed the order a picture of a connected swirl design I had done a few months back and told her that would be the best for the cake. She said no and sent a photo of traditional spirals not attached or touching at all, said that was what she wanted. I told her the other would look better with the cupcakes she ordered. She insisted I do it exactly like the picture. I finish setting up at the venue, and she comes up very upset, first says the stand isn't the one she wanted(she had come by and picked it out from the ones I rent and I don't have a similar one) and she didn't like how the gold swirls on the cake looked. Said she decided the other way would have been better and she doesn't want this cake. I am at the venue, 20 minutes to guests showing up, and I had TRIED telling her the other would be better.

 

 

Anyone else have failed order stories.

post #2 of 8

So Frustrating!! ...  What did you do?

post #3 of 8
Thread Starter 
Wasn't much I could do. I showed her the order form proving it was the same stand. Told her I did the swirls exactly as she had insisted and when she tried arguing saying she didn't want it. Showed her her emails with the picture she sent and that I did the cake to her exact specifications. Luckily the daughter came up and said she thought it was cute, but the woman still wasn't thrilled.
post #4 of 8

Her mistake, not yours!

post #5 of 8

How rude!

post #6 of 8

Possible prelude to a refund request.

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post #7 of 8

You gave her exactly what she wanted, exactly what she insisted on. What did she expect you to do with only 20 minutes before the party started? I don't see any way that a refund would be due here at all. Just make sure you get the stand back.

RedInLove

 

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RedInLove

 

CLASSES:

Decorating Basics ~ Flowers & Cake Design ~ Gum Paste & Fondant ~ Advanced Gum Paste Flowers ~ Tall Cakes

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post #8 of 8
Quote:
 Said she decided the other way would have been better and she doesn't want this cake. I am at the venue, 20 minutes to guests showing up,

Wow do you look like a magician and/or mindreader??icon_biggrin.gif If she asks for a refund, don't you did exactly what she wanted and have records of it.

"'Tis an ill cook who cannot lick his own fingers."

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"'Tis an ill cook who cannot lick his own fingers."

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