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What do you do when a client has finally gotten to your last nerve and you want out of doing... - Page 2

post #16 of 19

If they haven't signed a contract or made a decision  or put any money down I agree with " Sorry I am all booked up for that week .,

And taking all your books to a sit down appointment I would be charging by the hour and it wouldnt be cheap . I would tell them upfront .

I dont sell cakes but I have learned so much from this site :)

 

 

I also must say if you work from home or have your own little business it seems people think you are running a cake charity . After all its " just cake" @@ ( eye roll ) as some of  you have said. But most of you here put your heart and soul into decorating and its not Just Cake it's incredible   works of ART .

post #17 of 19
We have an electrical company, and if the client agreed and signed off on everything, all changes cost more and they have to sign a change order. With my wedding album, I was allowed 2 free changes, anything else would cost me X amount of dollars. When I do wedding invitations, I have them show me and describe, their ideas. Then I show them good, better, best. Kind of like ordering flowers online, have you ever seen those options? It's this full if its the lowest option, this gets added for the next and so on. I also have an add on menu. Each of these cost this, each of these cost that. It takes a while to set up, but once you get it done, it's a life saver. I've started to so that with my new cakes too. Royal icing flower up to this size are this, fondant/gum paste are this. Break it by medium and size and whatever else you want. Prices are always subject to change. Customers, in any business I've done, can be a pain, and of course, you have the option to drop them BUT, what I've learned in all of my years and ventures dealing with the public...it takes forever and a day to earn a fantastic reputation, but a second to earn a bad one. Good luck!!
post #18 of 19
Quote:
Originally Posted by erin2345 View Post

I had this happen the other day with a Bride.  She wanted quotes on 2 cake designs, then she wanted quotes on bigger cakes, then what if we added these elements to this cake or those elements to that cake.  And on and on etc.  Then she called me and said "I would like to negotiate the price."  I was like "huh?".  Then I informed her I do not negotiate on price, the price is the price and it is the same for everyone.  So she was taken aback and said she would get back to me.  I thought I had heard the last of her!  The she calls me again, and asks about kitchen cakes to supplement the wedding cake.  I said sure, sounds great, how many more servings do you want.  She wants 25 more, so I tell her it will be x amount.  Then she says, "Ok, can we include that in the cost of the wedding cake?".  I was like "You want this extra cake for FREE?".  Yes.  She did.  I told her I don't give out free cakes.  Then she sounds annoyed again and says she will get back to me.  Again - thought I would not hear back from her.  Then a few days later a man calls and tells me he is the fiance of the bride.  Before I could even hear what he was going to say, I said "I'm booked that day now, good luck!".  I just tell the crazies I am booked.  I cant handle that extra insanity in my life!

I so want to just 'high-five' you right now thumbs_up.gif

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post #19 of 19

Hi, 

 

This sounds very familiar.   I recently experienced the same thing for a 3-tier wedding cake order.  When it came to the client coughing up a deposit they came

back with all sorts of excuses and wanting to extend the time-frame.   I simply thanked them for their interest and wished them well with their endeavours.

These type of clients are simply time wasters.

We all learn from this experience and should stick to our gut feelings and let your "No" mean No..

Dimps9
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Dimps9
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