I need to vent! Honestly can't anymore with clients and their lovely phrase: Can you give me discount?
I got an inquire last week. The client called me asking how much I charge for my cakes and asked straight way for a discount... I said I can't give a discount. As I was on my way to a trip abroad, I politely told him to write me an email and I could answer him as soon as possible. Looked like he didn't like it but I'm sorry, I'm not going to pay 3,00 euros per min. for his long phone call when he can write me an email explaining everything.
By the way, he is a friend of one of my clients who ordered 2 cakes in the past and actually she was the one contacting me initially asking for a cake for him...She said his friend would like to have a cake for 8 people... I said that I make minimum size for 10 people. And she said: "Ok, I cc this email to my friend, so he knows it's a minimum of 10"
Can't understand why he didn't contact me initially...
To make it short, he sent me a picture of a cake he wanted. The picture was: 2 tier cake, with modeled girl, many flower, huge number 2 on the top and other things.
What he wanted: the cake as on the pic. for 10 people....
I wrote him a huge email explaining that I don't make 2 tier cake for 10 people. I can do it for a minimum of 30 slices and I suggested to have 1 tier cake, telling him it would look very similar, just one tier difference. .
He wrote me back saying it was fine and pleased if I could make it with rainbow colors (the original cake is pink). I said fine, no problem with rainbow colors and told him how much the delivery fee would cost.
From our last email that was yesterday morning until today afternoon I got 8 phone calls from different numbers. I did not answer, I'm abroad and I don't want spend my salary receiving phone calls. If the person calling wants something will let a message on the answer machine.
Anyway he writes me an email saying that he tried to call me several times and said: " I just wanted to know if you could make the cake on the pic. for 25 slices and if you could give a discount if I pay cash?"
I asked myself if he understood what I wrote him on my previous emails. Honestly, I can't with it.
Do they ask for a discount when they go to the restaurant, for example? NO! What they do? They go to the restaurant they know they can pay for. Same thing with cakes, go to the baker you know you can afford.
I'm really thinking to drop down this order and just say: I'm sorry I don't give a discount. Here is a list of other bakers, you can contact them and see which one suits better to your budget.
I also tought to ask him about his budget, but honestly, for someone who initially wanted a cake for 8 now wants a cake for 25, I'm not sure if he knows how much he wants to spend on his cake, he has no idea...
I'm sorry for this long post. I just needed to "talk" to someone