Cake Central › Cake Forums › Cake Talk › Cake Decorating › Am I being unreasonable? Or is she?
New Posts  All Forums:Forum Nav:

Am I being unreasonable? Or is she? - Page 2

post #16 of 37
Maybe I'm looking at this incorrectly. First, I don't offer "tastings," I offer consultations which including a sample of my cakes. I very rarely do a to go box. I really only do them when either I really know the planner or te couple has already booked.

The consult is so important. It's my opportunity to "sell" myself as well as gather all the important information and design the cake. You want to taste my cake? You have to spend some time with me!

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #17 of 37
Quote:
Originally Posted by kikiandkyle View Post

She said she knows exactly what flavors she wants so why does she need a tasting? I wonder if the reason she's looking for a baker this late is that she was dropped by her previous one for being a pain.

yeah, that was my thought too. But people are booking WAY closer to the actual date now, so maybe not.

 

I agree with giving her a few times (which you've already done) and having her make time to be there or not. If she can't bring her daughter she could come pick the samples up and then you could do the rest over email.

post #18 of 37

I know this was not asked nor mentioned but another thing I do is charge for tastings.  And.. if I see I'm starting to have a hard time from the beginning I adjust the tasting fee.  It weeds out those who are not really serious or going to give me a hard time (bridezilla types).  I apply the fee to their order if they go with me.

Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
Reply
Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
Reply
post #19 of 37
Thread Starter 

After some serious thought, I let the client know that I was going to refer her to someone who may be able to accommodate her requests more than I can. She seemed a bit too demanding for me and I can imagine problems cropping up. I gave her the number of someone who I think would be a little more flexible but I also fully prepared the other baker for who I was sending.

post #20 of 37

That is tricky. Even though you say you don't need the extra money or whatnot, your still running a business. I understand the family thing, this woman needs to make up her mind because it's very rude to keep cancelling like that. It's kind of a tough choice. Either take her business or spend the day with your family. In the end, it's all up to you.

post #21 of 37
Quote:
Originally Posted by Bubbl3h3ad View Post

After some serious thought, I let the client know that I was going to refer her to someone who may be able to accommodate her requests more than I can. She seemed a bit too demanding for me and I can imagine problems cropping up. I gave her the number of someone who I think would be a little more flexible but I also fully prepared the other baker for who I was sending.

I'm not sure I understand this reasoning...was there something else she said that you didn't include in your post? Asking for a tasting is pretty routine (how else would she know if she likes your recipes?), and she had a scheduling conflict on the two days you proposed, so she requested an alternative date. There should still be plenty of time before the wedding to schedule a tasting on a different weekend or provide a to-go tasting.

Now if she insisted on an in-person consultation and was unavailable for every Saturday and Sunday for the next 2 months, IMO that would be a good reason to refer her to a different baker.
post #22 of 37
Quote:
Originally Posted by jrobar View Post

That is tricky. Even though you say you don't need the extra money or whatnot, your still running a business. I understand the family thing, this woman needs to make up her mind because it's very rude to keep cancelling like that.

It sounds like the customer became aware of a schedule conflict after she had agreed to the original time. If you were the customer, what would you do in that situation?
post #23 of 37
Thread Starter 

The issue is not that the customer realized there was a scheduling conflict and tried to reschedule. I gave her times to meet and every time I suggested a time, she said no and suggested an alternate time because she just didn't feel like doing it at that particular time. For instance, she said she could only come after 5 on Saturday. I agreed to that and then she changed her  and I suggested Sunday afternoon and she said well, we can but I really don't want to because we have church that morning. I have church that morning too but I was willing to give up my Sunday afternoon because she was busy ALL DAY on Saturday. And yes, there were more details to her emails but I didn't think it necessary to cut and paste the entire email conversation. When she said that she couldn't meet at a time, even though she was free, just didn't feel like doing it that day, I felt that if she was making it so difficult to taste a piece of cake, then what else would be make ten times more difficult? Like I said, I don't need the job so I'm not going to put myself through an unpleasant couple of months if it can be avoided. I have no problem doing "tastings" or "consultations" or whatever you choose to call them. I have done them before and will do them again. Just not this time.

post #24 of 37
Playing devil's advocate here: I'm assuming she didn't just change her mind about the original time for the fun of it, so it really comes down to her being unavailable for two days, which is not that unusual. Perhaps her free time on Sunday between the morning and evening shifts at church was being spent with family...regardless, the customer shouldn't have to justify the reasons for not being available.

Of course it is your prerogative to refer the customer to another vendor, just realize that having such a limited schedule means that you may need to be a little more flexible if you want to keep orders. I'm not saying you need to sacrifice family time, but there were other options available here (offering a to-go tasting package, scheduling a tasting on a future weekend) that didn't involve rejecting the order outright.
post #25 of 37

Listen to the voice inside.

 

I also do not rely on my income from cakes alone to support my family entirely. I also have more cake requests than I can service. If I meet someone like this who is making me feel resentful or impacting on my non-work life, I say "no" as well.

 

If it's a real scheduling issue and a job I wouldn't mind doing, I prepare a box of samples to go. A lot of the other stuff can be done via email.

Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

Reply

Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

Reply
post #26 of 37

I've always done an in-home tasting... but a to-go package sounds like a great idea. :)

post #27 of 37
Omg she sounds like hassle!! Good luck
post #28 of 37
Quote:
Originally Posted by jason_kraft View Post

Playing devil's advocate here: I'm assuming she didn't just change her mind about the original time for the fun of it, so it really comes down to her being unavailable for two days, which is not that unusual. Perhaps her free time on Sunday between the morning and evening shifts at church was being spent with family...regardless, the customer shouldn't have to justify the reasons for not being available.

Of course it is your prerogative to refer the customer to another vendor, just realize that having such a limited schedule means that you may need to be a little more flexible if you want to keep orders. I'm not saying you need to sacrifice family time, but there were other options available here (offering a to-go tasting package, scheduling a tasting on a future weekend) that didn't involve rejecting the order outright.

I have to disagree with you here, Jason. When you had your shop you had store hours. If you had clients who insisted on ignoring the times that you were available and told you when they wanted to come in, would you have come in at random hours to open the shop just for them? I don't know of any doctor,dentist, or retail store that would open for one person just because they didn't feel like coming in during the hours the business was open.

I have plenty of people who have told me, after being given three or four options, that they weren't able to come in on any of them, and wanted to come in the evening on a day that was more to their liking. When I told then that wasn't an option and that if they weren't able to arrange it their date might be gone, they suddenly made themselves available, then showed up with an entourage of people who "weren't available" to begin with. There are definitely people who say they can't come in on the weekend because they just don't feel like it. You can tell when you talk to someone whether or not they're trying to arrange things, or whether they just want to have a fun cake party at their convenience.

And personally, if those people are the type to get you to chnge your dates around for them before they even book with you, I'd prefer not to deal with them down the road. I'm as flexible as I can be but I'm not going to bend over backward for someone who doesn't feel like taking me seriously to begin with, and that's what it amounts to.
post #29 of 37
Quote:
Originally Posted by costumeczar View Post

I have to disagree with you here, Jason. When you had your shop you had store hours. If you had clients who insisted on ignoring the times that you were available and told you when they wanted to come in, would you have come in at random hours to open the shop just for them?

Our business was by appt only so we had no set hours, and the only time we were completely unavailable was during production time at the commercial kitchen (8-12 hours/week). If the only available times we had every week were Saturday and part of Sunday we would have had more scheduling conflicts.

Based on what the OP has said this sounds like a regular back-and-forth involved in scheduling an appt, not that the customer is demanding an exception.
Quote:
I have plenty of people who have told me, after being given three or four options, that they weren't able to come in on any of them, and wanted to come in the evening on a day that was more to their liking. When I told then that wasn't an option and that if they weren't able to arrange it their date might be gone, they suddenly made themselves available, then showed up with an entourage of people who "weren't available" to begin with.

Exactly...it makes sense to give the customer at least 3 or 4 scheduling options instead of just rejecting the customer outright because they are busy on 2 dates. Even in this case, your strategy of letting the customer know that the Sunday afternoon time was the only available tasting date before the wedding (although that would be hard to believe) could have resulted in the tasting going ahead.

As for the entourage, that can be controlled with pricing. When we did in-person consults, it was $30 for 2 people and $15 for each additional person (not applied to the final order), so if a customer showed up with 5 other people and was willing to pay $90 for the tasting that's fine with us.
post #30 of 37
Quote:
Originally Posted by Evoir View Post

Listen to the voice inside.

 

I also do not rely on my income from cakes alone to support my family entirely. I also have more cake requests than I can service. If I meet someone like this who is making me feel resentful or impacting on my non-work life, I say "no" as well.

 

If it's a real scheduling issue and a job I wouldn't mind doing, I prepare a box of samples to go. A lot of the other stuff can be done via email.

 

Glad you referred them on.  You should always listen to your intuition, as Evoir has stated.  It makes life so much better. :)

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating
Cake Central › Cake Forums › Cake Talk › Cake Decorating › Am I being unreasonable? Or is she?