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Am I being unreasonable? Or is she?

post #1 of 37
Thread Starter 

I have a customer that is asking for a wedding cake and groom's cake for July. Her email started out that she was looking for "something simple as we are not fancy people." She told me exactly what flavors of cake she wants and then said they want to do a cake tasting. I told her the next time that I would be available to do it (weekend of May 11th). She said she can only do after 5 on saturday because her daughter works until 5 so I said that was fine. Then she emailed back and said she couldn't because her daughter had a friend's shower to go to at 4. (Although she works until 5). I said can she do it Sunday afternoon (because I go to church on Sundays) and she said no because she goes to church on Sunday morning and Sunday night and could we do it friday evening. I don't get home until around 5 on Fridays because I work full time. Am I being unreasonable? Should I give up my Friday night with the family in order to meet her demands? Is that what cake makers do?

In reality, I would like to have a cake for that weekend but I don't need it. I do this to make ends meet and they are met right now, lol. Does it sound like she is going to be a hassle? I've yet to talk to the actual bride, only her mother.

post #2 of 37
I think you know the answer.

At the moment, you are in the position of being able to choose with whom you want to work. You can make fily a priority. If the daughter must be there, she will arrange her schedule to do so. You have offered opportunities. I don't think it's unreasonable to hold some times sacred to you & your family.

She'll either make time to meet with you or she won't. You don't have to explain it. "I'm unavailable to meet a that time. I am available to meet with you X, Y, or Z. Please let me know if any of those times are good for you."

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #3 of 37

Tell her when you are available, and make her work it out.  I don't think you are being unreasonable.  She sounds like a hassle.    I don't go out of my way for people.  For me this isn't personal, it's business.  I also have a life and things to do, and I won't give up my plans for a customer. For me this is a hobby business I legally share with others.  I also teach decorating, have a family, a life and plans.  Set out your available times and let her decide which day & time works for her, you don't work your life around her.

 

Good luck she sounds complicated.  

Quinte West, Ontario, Canada   www.TeriLovesCake.ca   Strictly Wheat & Gluten-Free         

 

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Quinte West, Ontario, Canada   www.TeriLovesCake.ca   Strictly Wheat & Gluten-Free         

 

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post #4 of 37

I tell people when I am available to meet, and then they can choose a date.  If none of those dates work, I will pick a few later dates and they can again choose one.  It is not my fault if they can't make it work, or if the meeting dates run too close to the date of the cake.  Should have thought of it sooner!

post #5 of 37

If she was meeting someone who has a store front, she would make herself available during their hours.  They certainly wouldn't stay late (IMO) to meet with someone.  Just because you do this from your home, doesn't mean you can work any old time they want you to.

Aah, cake. . .the 5th food group!!
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Aah, cake. . .the 5th food group!!
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post #6 of 37
I don't think either of you are being unreasonable...you have a limited window of time each week you can schedule a tasting, so it's not surprising there would be scheduling conflicts.

An alternative would be to put together a to-go tasting package, scheduling a pickup during the week wouldn't be so bad since you are only giving up a few minutes of your time.
post #7 of 37

I agree with Jason, we live in a fast paced world now.  Have her pick up the tastings and schedule a time you can meet with her to discuss the order.  From May to July, not a lot of time left tho.

Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
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Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
Reply
post #8 of 37

I am a home baker as well and NEVER do sit down tastings in my home.  I always set up meetings elsewhere and give them a wonderful sample of cupcakes with a hint of the decorations they have chosen so they can take and share them with whomever they like and get back with me about which ones were their favorite.  To Go Sample packs are the way to go for me.   I have dropped them off to people at their homes, their workplace, even met them at Starbucks before.  You set your business schedule and don't need to explain it, that is a perk of being your own boss.   Good luck. 

 

 

 

Gogo's Samples.jpg 3,267k .jpg file
post #9 of 37
We initially did sit-down tastings, which was fine at the beginning, but once you start getting busy you realize there's not a lot of value added by you sitting there watching your customers eat. icon_biggrin.gif
post #10 of 37
If you were booked for those times with other clients rather than doing family things you wouldn't hesitate to say you weren't available, and she would just have to work it out.

She is calling only 3 months out for a wedding and a grooms cake, its she who should be bending over backwards.
elsewhere.
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elsewhere.
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post #11 of 37

If she knows exactly what flavors she wants, why does she even need to have a tasting?  And why can't it be scheduled at a later date if she just wants the "tasting" experience?

post #12 of 37

I agree with previous posters.  Offer her one of two choices:

Either A) give her 3 dates you are available to meet and if she can work that into her schedule great  or

B) put together a to-go tasting package and have her pick it up or deliver it, whichever you are more comfortable with..

 

If she can't/won't go with either of these options then suggest she look elsewhere for another baker.
 

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #13 of 37
She said she knows exactly what flavors she wants so why does she need a tasting? I wonder if the reason she's looking for a baker this late is that she was dropped by her previous one for being a pain.
elsewhere.
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elsewhere.
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post #14 of 37
Thread Starter 

Thank you all for your input. I've only done 1 tasting before and it was with a lovely couple and we met at Starbucks. I didn't think about making a to-go box - that might be a good idea.

post #15 of 37
I'd also like to add that it might be a good idea to charge her if you would be making cupcakes or something similar for a tasting, then offer her a deduction of that cost if she goes ahead with the order. Since she knows which flavours she wants and is still insisting on a tasting, it makes me question if she just wants free cake. I've had that happen to me before, spent ours making decorated cupcakes then nothing came from it... Never again!
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