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How do I tell my web designer I don't like it?!

post #1 of 31
Thread Starter 
This is more of a vent than anything but advise is always welcome. I have had a self built template website for the last three years. I'm getting busier and figured its time to have a real website built. I asked a friend of a friend if she would help me with this. She agreed to do it for a combination payment of Moolah and cake. We talked about what I liked/disliked etc. I sent her a ton of pics for the site. Tonight she sent me a link so I could she what she has been doing. Damn! I hate it! She has cropped some of my pics so the back ground is cut out. I think it looks cheesy. The whole layout is not what I was after. I bought a new logo and that is so small it gets lost. At this point I like the site I built myself. Ugh! I don't know how to tell her it's not what I want at all. Plus she's my cousins friend and my inlaws know her too. I had a funny feeling about it from the beginning. I should have listened to it cause its usually right. Bleh... Really upset about it.
post #2 of 31

Business is business, dump the emotions and tackle this like you would any other aspect of your business. I know it's hard because your business is like your baby but try. If emotions get involved then yes, they are likely to spew into your conversation with her and someone might get hurt feelings but if you speak to her like you would another professional, there should not be a problem.

 

Explain to her that the current site does not accurately represent your company or the vision for your company.

 

Find websites that do have elements you like so she has an idea what you have in mind.

 

Be specific about what you need changed and how you want it changed. You want your logo to be big and take center stage on a specific page? Say so. You want your photos a specific size with x amount of detail? Say so. I learned the hard way that having my site built wasn't something to just give directions and walk away. Nope, it was hands-on all the way.

 

When I had my website designed, we tackled EVERY page specifically to minimize confusion. I would say, on the homepage, I'd like my logo 2x bigger, on the top center of the page with x,y, and z on the right side for example. I ended up having to build a separate word press website (as an example) and THEN the light bulbs came on for my designer because initially, while what he had in mind was cute, it was not me... took a bit of work but we finally got settled on what I (the paying client) wanted.

post #3 of 31

First thing I would say is that this would be her first mock up now should be the time you tell her what's wrong what needs changing and she should change it accordingly or that's what I do for my customers.

The main thing here is if you don't like it get her to change it if she don't go and find someone else there are thousands of people out there who do websites just do a quick Google search I my self make websites check me out at www.precioushosting.co.uk. Talk to her about the problems before she finalizes the project.

Just remember at the end of the day you are paying for the product you would't go and buy a PC and bring home a TV would you.

Simon Gilbert

 

Owner of http://www.precioushosting.co.uk

 

Building professional websites at a affordable cost.

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Simon Gilbert

 

Owner of http://www.precioushosting.co.uk

 

Building professional websites at a affordable cost.

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post #4 of 31
Thread Starter 

Thanks for the encouragement... I knew what I needed to do but couldn't find my big girl panties.  I found them, put them on and kindly said that I had something a little simpler in mind with a solid banner... blah blah blah.  I highlighted a couple of things I liked.  she said it was good feed back and now I haven't heard from her.  in the mean time the galleries on my old site stopped working... ugh... so I started to rebuild a new one myself.  I don't really have time to be doing it but I need it done and I have no idea if she is working on it or not since I haven't gotten a response since my last message.  so thank you everyone for helping me find my big girl panties!

post #5 of 31
I recommend creating a mockup for what you want all the pages on your site to look like on paper, then working directly with your designer (in person if possible) to make sure they understand your vision. Just like when someone shops for a cake, it's important to interview the designer and see examples of their past work to make sure they are a good fit.
post #6 of 31
Thread Starter 

Update...

 

So I told her what I didn't like and asked for changes.  She sent me back another draft which was just as bad if not worse than the previous.  then she said we should meet face to face to discuss.  I agree that this would probably be ideal since email and phone was clearly not working.  I don't have time to sit down with her and hold her hand through the entire designing of the site.  If I had time for that I would build the thing myself. 

 

I told her that I don't have time for a face to face now that I am full swing into wedding cakes and other commitments and will have to revisit down the road.  she sends me an invoice for half of the agreed upon charge.  I expected that there may be a charge for sometime and any costs she incurred but half seems a little unreasonable to me since what she has made is not even half a website and it is not at all what I was looking for.  ugh... so my response is likely to be something along the lines of... I will gladly pay any expenses you have incurred and a couple of hours of your time but I think half is a bit unreasonable.

 

urgh.  suggestions?

 

I just figure if I showed up with a half done cake with the wrong shade of pink and square instead of round I would never expect a penny from the client.  It doesn't matter if I put in 5 hours of my life and it cost me $50 in supplies.  if it is not what they asked for then why should they pay.  (I sent examples of websites I like and she has my logo which has the colors on it)  am I out to lunch here?

post #7 of 31

So...you didn't have a formal agreement about how she would be paid?  No deposit terms?  No "half now - half upon completion" kind of deal?  If not, she's free to invoice you for whatever she wants.  And you are free to pay it...or not.  This doesn't look like it's going to end well.  Be thankful you can get out of it before any more damage is done. 

Everything's better with sugar on it!
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Everything's better with sugar on it!
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post #8 of 31
It might help if you shared the original design (with your feedback to the designer) along with the revised design.

How much did she bill you for?
post #9 of 31
Thread Starter 

Good point about the no written agreement.  It was in the back of my mind the whole time since I always use contracts with all of my clients.  This person is a friend of a friend who came recommended so I thought I was being silly.  The verbal agreement was $600... half to be paid with money and the other half in cake credit at the time of completion.  I have been billed half.

 

One of the websites I sent her to show what I like is this one...

 

http://sweetonyoucakes.ca/

 

I told her I like the simplicity of it.  How the cakes were the main focus with light colors simple design.  how the logo was in the middle of the menu bar/page.  I like how instead of a page for testimonials or thank you's I like how this one has them scattered around the site on almost every page.  I told her I like the page links across the top. I like pink so I asked for the main colors to have pink.  I guess I should have specified that I didn't want bright eye hurty pink but light easy on the eyes pink.  I asked that the header could be a zoomed in pic of one of my cakes with the logo over top or something like that. one of the issues I did not even get into yet is the fact that most of the pics for the galleries are either grainy or distorted.

 

first draft

 

http://cakes.vpgraphix.com/

 

this is the second draft

 

http://kaleena.vpgraphix.com/

 

anyway, I guess I better just get it dealt with and move on.  Just like I don't have time to sit down and do this website myself.  I don't have time to sit here stressing about it either.  moving on. thanks for your inputs.

post #10 of 31

I would write her back and tell her you would be happy to pay her invoice when the work she has done more closely resembles the website you referenced.  Ask her to do one more iteration with specific feedback: white background, logo centered, photos centered underneath, etc. and see what you get (insert your own requirements of course).

 

Liz
 

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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post #11 of 31

And the first website she designed was a wee bit LOUD! :)

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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post #12 of 31

Does she think that the pages she designed look even remotely like the example you sent? Ask her that. And if you give her another chance, tell her "pale pink" not "hot pink" or "dark pink."

There. Their. They're not the same.

 

I hope I die before "your" becomes the official contraction of "you are."

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There. Their. They're not the same.

 

I hope I die before "your" becomes the official contraction of "you are."

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post #13 of 31

Yep, ask her to take a look at what you want and what she did, and if she thinks there is some correlation between the two. That shade of pink is hard one the eyes. I agree with a soft pink.

 

I say give it one more shot, I've found some web designers get on one track, stuck on one look, and they don't want to move. She might have to start all over, let go of the garish stuff and really see what you're asking her to do based on the sample site you showed here.

 

She has definitely NOT earned $300

 

On a humorous note: If she insists on being a pain, you can choose to offer to pay her in cake and give her a cake version of the website she just did. LOL.

post #14 of 31
Quote:
Originally Posted by vgcea View Post

 

On a humorous note: If she insists on being a pain, you can choose to offer to pay her in cake and give her a cake version of the website she just did. LOL.

 

This would be pretty funny. :)

 

Liz

Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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Follow me on my Twitter handle: @Sugar_Iowa

Or on Facebook: https://www.facebook.com/SugarFineBakedGoodsAndConfections

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post #15 of 31
Wow! Those websites are noting alike! And my eyes are hurting, for sure after that pink! And the pictures are so up in your face, even intrusive...
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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