Yes, yes, same here! I love her customer service because how many times do you get personal assistance when you buy a product?! I followed her instructions and my lace came out beautiful! I'm ready to place another order since she said she'll be getting new 'ribbon mats' -- I want to experiment with those too!!
I've been trying to find the U-Tube video on the ribbon mats and how she used luster coloring before she put the crystal lace in but I can't find it. Did you see it - very cool.