Originally Posted by IAmPamCakes
I'm sure OP doesn't tell her clients/potential clients how much she might be frustrated with a cake design. I'm sure she takes the order with a smile & presents the finished product with an even bigger one.
She simply has a frustration and wanted to vent to people who would understand without making her feel like a heel.
I must say, I agree with part of her post; I hate it when someone says "can you make a cake in such & such theme?" but have nothing else to offer as far as basic information. Sculpted cake, detailed, tiered, flashy, goofy, etc?
Yeah, I don't. Thank you for the vote of confidence!
Originally Posted by jason_kraft
Refining a basic idea into a design that can be executed within a specific budget is one of the main reasons customers choose a custom cake shop in the first place.
I had no idea... Thanks for pointing that out... Except that design can't possibly be done in their specific budget, is the only catch.
Originally Posted by kaylawaylalayla
I suppose, but it just seems like a really negative attitude to have towards one of your customers. Like I wouldn't buy a cake from a person who has that attitude. Not even a really awesome cake.
Why not put a positive spin on it. Maybe say " hi my name is so and so, welcome to such and such. My specialties are... I can do anything. the only limit is your imagination and your budget. What do you have in mind? Be specific."
And I did want to address this too. I am nothing but professional with them, it is just that most of these inquiries go no where! I write out the whole email, and am nothing but helpful and explanatory, and do some basic math and give them several price ranges, and then I get nothing but crickets. It gets frustrating. And if I don't like people, and find them full of themselves, or insufferable, or holier than thou, and completely obtuse, or just plain stupid, I don't even want to sell them an awesome cake, because I don't want to have to deal with them. So these people wouldn't have to worry about buying a cake from me.
And what am I supposed to say? Let me see if I got this right... I get an email enquiry asking if I have a design to make a pony cake for their 5 year old, so I respond as follows. "Hi My Name is Anna. WELCOME to The B****** ****** email enquiry form. (I am grinning real hard here, and am SUPER positive!!!) My specialties are cake that doesn't suck in any way, shape or form. I can do anything, Provided you are not too stupid, I can make you any cake you like, as long as you are not also cheap, or just poor. Now, what do you want?? BE SPECIFIC!!! " You try it first, and let me know how it goes.