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Ugh, does anyone have a copy/paste phrase I can use? - Page 5

post #61 of 82

I feel your pain... you probably do a whole lot more cakes than me, but what I do when someone asks for a cake I sketch 2 different ideas and send it to them for them to pick one a tweek. This way I can guide them but still give them the theme they want. Of course you will always have that one that throws the monkey wrench in it and wants a cake like you get a Walmart. So then I do like Ms. Liz suggests and set my price where they can will go to Walmart because its cheaper. Tell your customers Custom cakes not grocery store :-) (In so many words anyway.)  icon_biggrin.gif

 

Good Luck and happy upcoming Anniversary!

post #62 of 82
Thread Starter 
Quote:
Originally Posted by IAmPamCakes View Post

I do agree with that, Jason. I happen to be dealing with one of those clients who can't seem to figure out what the heck she wants. It's all in educating your customer, but the educating part gets old after a while, and sometimes I do wish there was a button for like auto-educate so I can walk away and do other stuff. When the client gets the basics down, I'll come back & let's design a cake!
I happen to love doing birthday cakes. Weddings have crazy women involved.

You have summed it up completely! That is exactly what I want. Just a quick copy, paste that will auto educate about the different types of cakes, and different budget requirements for each, and that if it isn't in my pictures, that is okay, because it is all just colors and shapes and placement and stuff ;-) And then I can go do something else while they muddle it over. Can you feel me on that? lol.

Quote:
Originally Posted by costumeczar View Post


That's funny,because I don't like to do birthday cakes because the people who want to order custom ones are WAY more demanding than the brides I work with! The birthday cake customers are the ones who want a 3-D lifesize replica of whatever for the price of a sheet cake, plus tastings for a 20-serving cake. Brides at least have an idea of the protocol, they're not as wacko.

This too! I get these crazy parents that want nothing but the best for their brat, and 100 closest friends, as long as it is $40 or less. The only thing I see that is so crazy about brides is the ones I get are brides that are enthusiastic about the taste and texture of my cake, love the cakes I have done on my website, and have a realistic budget, we get along great at the consultation and seem like a great fit, then I never hear from them again.

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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #63 of 82
Thread Starter 
Quote:
Originally Posted by IAmPamCakes View Post

I'm sure OP doesn't tell her clients/potential clients how much she might be frustrated with a cake design. I'm sure she takes the order with a smile & presents the finished product with an even bigger one.
She simply has a frustration and wanted to vent to people who would understand without making her feel like a heel.
I must say, I agree with part of her post; I hate it when someone says "can you make a cake in such & such theme?" but have nothing else to offer as far as basic information. Sculpted cake, detailed, tiered, flashy, goofy, etc?

Yeah, I don't. Thank you for the vote of confidence!

Quote:
Originally Posted by jason_kraft View Post

Refining a basic idea into a design that can be executed within a specific budget is one of the main reasons customers choose a custom cake shop in the first place.

I had no idea... Thanks for pointing that out... Except that design can't possibly be done in their specific budget, is the only catch.

 

Quote:
Originally Posted by kaylawaylalayla View Post

I suppose, but it just seems like a really negative attitude to have towards one of your customers. Like I wouldn't buy a cake from a person who has that attitude. Not even a really awesome cake.

Why not put a positive spin on it. Maybe say " hi my name is so and so, welcome to such and such. My specialties are... I can do anything. the only limit is your imagination and your budget. What do you have in mind? Be specific."

And I did want to address this too. I am nothing but professional with them, it is just that most of these inquiries go no where! I write out the whole email, and am nothing but helpful and explanatory, and do some basic math and give them several price ranges, and then I get nothing but crickets. It gets frustrating. And if I don't like people, and find them full of themselves, or insufferable, or holier than thou, and completely obtuse, or just plain stupid, I don't even want to sell them an awesome cake, because I don't want to have to deal with them. So these people wouldn't have to worry about buying a cake from me.

 

And what am I supposed to say? Let me see if I got this right... I get an email enquiry asking if I have a design to make a pony cake for their 5 year old, so I respond as follows. "Hi My Name is Anna. WELCOME to The B****** ****** email enquiry form. (I am grinning real hard here, and am SUPER positive!!!) My specialties are cake that doesn't suck in any way, shape or form. I can do anything, Provided you are not too stupid, I can make you any cake you like, as long as you are not also cheap, or just poor. Now, what do you want?? BE SPECIFIC!!! " You try it first, and let me know how it goes.

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #64 of 82
Hey, Annabakescakes...i want a cake, how much is a cake? Maybe a cake-shaped cake, I don't know, can you do that? icon_biggrin.gif
post #65 of 82
No, wait, I'll do the facebook request:

I need cak 4 bday.what you got? Can u do dat?
post #66 of 82

"I have chosen you to make my daughter's birthday cake. It will be a huge party so you will get lots of exposure for your skills and will get many other orders. I want a life-size real-looking bust of my daughter and I hope you will donate this cake because the occasion will help your business so much."

[hit delete key]

There. Their. They're not the same.

I hope I die before "your" becomes the official contraction of "you are."

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There. Their. They're not the same.

I hope I die before "your" becomes the official contraction of "you are."

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post #67 of 82
Quote:
Originally Posted by costumeczar View Post

No, wait, I'll do the facebook request:

I need cak 4 bday.what you got? Can u do dat?

That's the usual Facebook request right there! 

post #68 of 82
Thread Starter 
Quote:
Originally Posted by costumeczar View Post

Hey, Annabakescakes...i want a cake, how much is a cake? Maybe a cake-shaped cake, I don't know, can you do that? icon_biggrin.gif

 

Quote:
Originally Posted by costumeczar View Post

No, wait, I'll do the facebook request:

I need cak 4 bday.what you got? Can u do dat?

Hi Costumeczar!

 

My name is Anna (An-na) Welcome to both my email enquiry form, and my Facebook Messages!!! I hope you don't mind I respond to both at the same time, with the same message, since if I just respond to 1 or the other, you are not going to see it, and you are going to contact me again.  I see you want a cake shaped cake in the one message, but a bday cake in the other. Can you please tell me exactly what you want? My cake shaped cakes are $100, but my birthday cakes are $200. I am afraid you must pick one or the other, as I can't do a cake shaped like a cake for a birthday. If it is for a birthday, it must be shaped like rectangle, and  cake shaped cakes are only for non-special occasions. Please let me know as soon as possible, and please keep in mind that your order has not been placed until I receive a deposit, and the final payment is due at least 2 weeks before the cake is to picked up.

 

Thank you so much for your enquiry!

 

Anna

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #69 of 82
Quote:
Originally Posted by Annabakescakes View Post

And what am I supposed to say? Let me see if I got this right... I get an email enquiry asking if I have a design to make a pony cake for their 5 year old, so I respond as follows. "Hi My Name is Anna. WELCOME to The B****** ****** email enquiry form. (I am grinning real hard here, and am SUPER positive!!!) My specialties are cake that doesn't suck in any way, shape or form. I can do anything, Provided you are not too stupid, I can make you any cake you like, as long as you are not also cheap, or just poor. Now, what do you want?? BE SPECIFIC!!! " You try it first, and let me know how it goes.
My reply would be something like: "Thanks for your inquiry! Could you provide some more information about your order, including the specific designs you had in mind, your budget, and how many people you will need to serve?"
post #70 of 82
Thread Starter 
Quote:
Originally Posted by shanter View Post

"I have chosen you to make my daughter's birthday cake. It will be a huge party so you will get lots of exposure for your skills and will get many other orders. I want a life-size real-looking bust of my daughter and I hope you will donate this cake because the occasion will help your business so much."

[hit delete key]

Dear Shanter,

 

Thank you so much for your request! I would be so happy to drop everything for you and to get this done! But of course it will be a donation! Are you sure a life sized bust will be enough cake? Perhaps I should also make a thousand cupcakes to serve your guests, so you can save the cake on your counter, and look at it everyday until it rots? What sort of decoration would you like on each cake? Please get me your list, so I can start right away! I am so excited, you are right, this is going to be so great for business!

 

Your faithful servant,

Anna

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #71 of 82
Quote:
Originally Posted by shanter View Post

"I have chosen you to make my daughter's birthday cake. It will be a huge party so you will get lots of exposure for your skills and will get many other orders. I want a life-size real-looking bust of my daughter and I hope you will donate this cake because the occasion will help your business so much."
[hit delete key]

Roflol!!!!
post #72 of 82
Quote:
Originally Posted by Annabakescakes View Post

Dear Shanter,

Thank you so much for your request! I would be so happy to drop everything for you and to get this done! But of course it will be a donation! Are you sure a life sized bust will be enough cake? Perhaps I should also make a thousand cupcakes to serve your guests, so you can save the cake on your counter, and look at it everyday until it rots? What sort of decoration would you like on each cake? Please get me your list, so I can start right away! I am so excited, you are right, this is going to be so great for business!

Your faithful servant,
Anna

Damn you're good...icon_biggrin.gif
This is true this is gonna be GREAT for your business! ! I also want FREE cake!!
post #73 of 82
Quote:
Originally Posted by Annabakescakes View Post

 

Hi Costumeczar!

 

My name is Anna (An-na) Welcome to both my email enquiry form, and my Facebook Messages!!! I hope you don't mind I respond to both at the same time, with the same message, since if I just respond to 1 or the other, you are not going to see it, and you are going to contact me again.  I see you want a cake shaped cake in the one message, but a bday cake in the other. Can you please tell me exactly what you want? My cake shaped cakes are $100, but my birthday cakes are $200. I am afraid you must pick one or the other, as I can't do a cake shaped like a cake for a birthday. If it is for a birthday, it must be shaped like rectangle, and  cake shaped cakes are only for non-special occasions. Please let me know as soon as possible, and please keep in mind that your order has not been placed until I receive a deposit, and the final payment is due at least 2 weeks before the cake is to picked up.

 

Thank you so much for your enquiry!

 

Anna

I want a cake for a girl bday 50 ppl shape like a chicken $25 total budget what you got?

post #74 of 82
Quote:
Originally Posted by Annabakescakes View Post

Dear Shanter,

 

Thank you so much for your request! I would be so happy to drop everything for you and to get this done! But of course it will be a donation! Are you sure a life sized bust will be enough cake? Perhaps I should also make a thousand cupcakes to serve your guests, so you can save the cake on your counter, and look at it everyday until it rots? What sort of decoration would you like on each cake? Please get me your list, so I can start right away! I am so excited, you are right, this is going to be so great for business!

 

Your faithful servant,

Anna


Dear Faithful Servant Anna, Thank you sooooo much. I think the 1,000 cupcakes is a great idea! I should have thought of that. <dumb> My daughter's white, but with a little pink in her cheeks, and absolutely gorgeous. Her eyes are blue with a little green in them but not too much and her hair is a sort of golden-blonde-wheat but no yellow and it's cut in a bob but with curls kind of like Shirley Temple. I don't know who that is but I saw a picture of her. Would you like me to send you a picture of Shirley Temple or would it be more helpful if I sent you a picture of my daughter? Did I say that I need the cake delivered this Saturday? Thank you for the donation. I will give you a generous tip as soon as I get the money transferred from a Nigerian bank to my account.

Shanter

There. Their. They're not the same.

I hope I die before "your" becomes the official contraction of "you are."

Reply

There. Their. They're not the same.

I hope I die before "your" becomes the official contraction of "you are."

Reply
post #75 of 82
Thread Starter 
Quote:
Originally Posted by costumeczar View Post

I want a cake for a girl bday 50 ppl shape like a chicken $25 total budget what you got?

Wow, thank you for your quick response! Hmm, let me think...Your budget is awfully tight. Is there any wiggle room? For $75, I can make an oval shaped cake, single layer, no filling, add a small half ball shaped cake for the head, and sugar cone for the beak, and some twizzlers for the legs, and a bowl of icing, and a plastic butter knife to spread it. Please provide your own platter, and labor.

 

Another option, to better fit your budget, would be a dozen cupcakes. You may cut them into 4 bite sized pieces, and serve 1 per guest. I will print out a picture of a chicken and tape it to the box top.

 

Please let me know what you decide, as soon as possible,

Anna

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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