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Customer says I am charging too much.....am I?

post #1 of 42
Thread Starter 

http://www.***********.com/photo/victoria-s-secret-pink-themed-sweet-16

 

I have a customer who is interested in a 9x9 square key lime pie cake (this serves 40) for the bottom and a 6 inch round chocolate for the top (this serves 10).  All fondant covered.  She only wants two tiers but she wants them to be the same design as the bottom two in the pic.  she wants the "LOVE" on the top tier and the "PINK" on the bottom done the same as the pic with the white and silver.  She wants the ribbon and diamond wrap on the base of both tiers, a light pink fondant 3D dog (like in the next link) but also hand painted with hot pink and black leopard  print, the small bag topper all out of fondant so she can save it with the circle logo on the bag but a K in the middle like on this link

 

 http://kandicescakes.blogspot.ca

 

I am a scratch baker, which she mentioned that she liked box cake better so I can do that for her if I wanted, I told her that I do not offer box cakes only scratch.  Also I use ganache under my fondant.  I priced it at $270.  Does that seem unreasonable?

She came back with "well I had a cake done before (not by me) with some fondant on it and it only cost me $120".  

I told her that a basic 2 tier buttercream exterior cake with basic flavour and design start at $100.  I cannot work for hours on a cake for free.

 

 

 

 

My question is am I charging too much?

 

 

 

 

tiffany2.jpg 2,533k .jpg file
post #2 of 42
Thread Starter 

Hmmm  it will not post this link.....lets see if this link works

 

http://cakesdecor.com/cakes/20421

post #3 of 42

Lol, 'a cake with some fondant on it', you can't let her compare what she wants you to do with some random cake she had in the past.

If she had one done for that cheap, and felt it was a good product for her money, she should go back to that baker.

 

I can't see the first picture, the link is blocked, but from what you described and the second picture, you are definitely not overcharging.

post #4 of 42
Thread Starter 

The link in the second post is the same pic......   I hate it when a customer makes me feel awful about my pricing.....i used to cave and lose money on my cakes, but i'm trying to grow a backbone and not do that anymore.......it is really hard to lose a customer, especially one who may go on to the cheaper baker and tell them how they think my prices are too much.  Thank you for the input!

post #5 of 42

No you are not over charging. Cake decorating is an art.  You don't give it away at less than half price sale. Kindly tell her to use her previous baker.

post #6 of 42
Quote:
Originally Posted by mmmcake0072 View Post

The link in the second post is the same pic......   I hate it when a customer makes me feel awful about my pricing.....i used to cave and lose money on my cakes, but i'm trying to grow a backbone and not do that anymore.......it is really hard to lose a customer, especially one who may go on to the cheaper baker and tell them how they think my prices are too much.  Thank you for the input!


I see it now :)

 

There's a reason she's not using the same baker, probably because her cakes don't look nearly as nice as yours.

post #7 of 42

I would charge close to or more than you have quoted for everything this person is asking for. It's a ton of work that she obviously does not realize.  There will always be someone who is just starting to charge for cakes (probably baking from home) and is charging way to little.  Likely the other bakers work is not as clean and nice as yours and so they shouldn't be charging the same as you anyway. You get what you pay for with cake and some people do not want to pay for quality. DONT make that your problem! If she wants you to make a cake then she will either increase her budget or tame down her design. Or a little of both! Better to not do a cake than be mad at yourself for doing it for too cheap and not making anything!

post #8 of 42

Nope, you're not charging too much.  More to the point, though, is why a mother of a 16-year-old would be encouraging/asking for a Victoria's Secret cake.  Pink is fine, but the Victoria Secret stuff, not so much, at least to me.  I know 16 is pretty grown up, but still...I guess I'm turning into my mother now that I am one...icon_biggrin.gif

post #9 of 42

My bad.  It's not really VS theme she wants.  I didn't read enough.  But stand firm on your price, that's a lot of work!

post #10 of 42
Thread Starter 

The daughter is actually turning 12.  Which i thought was a little young for a PINK by victoria secret themed cake.  Not outright victoria secret but close enough, my daughter would not be getting it for her 12th bday

post #11 of 42

Thanks for agreeing with me!  Too young for PINK.  Let's keep them innocent!

post #12 of 42
Thread Starter 

Gosh I love this sight!   Thank you for making me feel better about the price of the cake.  Like I said, I'm slowly trying to stand up for myself!  I don't think people get just how much work goes into a cake ...it's not just flour, sugar, eggs and butter!  

Norasmom....I could go on and on about todays society and our children!  But to keep it short.....you said it best "lets keep them  innocent!"  I couldn't agree with you more.  Its stressful for me (mom of two girls under 8) to walk in walmart and see training bras that have more padding than mine do!  

post #13 of 42

No it's not I know I under charge for most of my cakes, but people need to realize that it's time, hard work put into making cakes just the way "they" want them. I was always afraid to charge more than i should but now I'm not. If they don't want to order from me then they can look else where my feelings won't be hurt.  Usually they come back because every where else they charge more. So don't over think it you charge what you feel is appropriate. icon_biggrin.gif

Cristina

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Cristina

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post #14 of 42

Send her back to the cheap cake lady, and remind her that you get what you pay for...

elsewhere.
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elsewhere.
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post #15 of 42

I don't understand the part where she suggested you make a boxed mix. What is that? I don't go to to a restaurant, order the crab salad and suggest they make it with surimi. so weird.

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