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Maybe Its Me???? Customer Wants MORE 4 Le$$ - Page 2

post #16 of 37

OP, it's not you.  There are customers who think they can get what they want for less than they wish to pay.  With a $100 budget, he's going to have to make concessions.  If that turns him off, you're better off refusing the order, both for your business's sake and your sanity.

post #17 of 37

Since you already told him you'd do the pictured one for $100, you kind of screwed yourself there, but I certainly wouldn't add one more detail without making sure he pays for it... he's getting a detailed, tiered cake for $1.35 a serving!

He would be paying triple that, minimum, at most bakeries. Don't let him bully you, and don't undercut other bakeries or yourself!

You aren't the one expecting too much, he is. Honestly, I don't even see how there's a profit in that for you at all.

post #18 of 37
Quote:
Originally Posted by kakeladi View Post

What he wants and what he can afford are definately two different things!  Don't let any customer tell you what can be done within their budget.  YOU tell them what you can offer for that amount of $$.  You definately need to learn how to say NO :) 

Yes! The smallest tiered cake I'll do is about 40-50 servings and is $220. There's no reason why you should give him more for nothing, he's already getting a HUGE bargain.

post #19 of 37

He sounds like the kind of client that will still complain afterwards no matter what you do, tell him you can't do the cake and let him find some other sucker to pay for his cake (I couldn't make that with bought fondant for less than $100). 

elsewhere.
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elsewhere.
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post #20 of 37

Oh dear, a 10,8,6 for $100!?!

 

Has he signed the contract and paid yet? If not I would let this one go.

 

You can't please everyone and it's okay to say NO!

post #21 of 37
A friend of mine used to quote "I want to be 21 and blond but that's not going to happen either". My 2-tier custom cakes (6 -8 round) start at $150. He has a budget, you have a price
post #22 of 37

Here is the line to rehearse or email:

 

"Dear Sir I cannot meet your expectations.  Sorry.  Good luck finding your dream cake."

 

His "expectations" include a wage for you of less than $1.00 per hour--you need to get your local minimum wage if not more. 

 

You have absolutely no reason to accept anything less than your quoted price.  Do NOT waste time on those who do not accept that basic principle of doing business.

post #23 of 37
Quote:
Originally Posted by tracycakes View Post

A friend of mine used to quote "I want to be 21 and blond but that's not going to happen either". My 2-tier custom cakes (6 -8 round) start at $150. He has a budget, you have a price

Oooh! I want back all the money I wasted on crap all these years, since my first job at 14 years old. And I want to look like I did after I had my daughter, when I was 24. I looked AMAZING! All boob, TINY waist, and my thighs didn't touch....

 

Seriously, update please! I want to hear what he said after you told him that he could have a 3 tier, but not this 3 tier, for $100. I would do a 4", 6" and 8", all buttercream, no filling, and the beaks would be drawn on.

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #24 of 37
Thread Starter 

*** UPDATE***

 

Spoke with the client last night and he informed me that his wife wanted me to complete the cake. 

 

The next few words confirmed what I already knew in my mind.( I WAS NOT TAKING THIS ORDER)

 

He wanted to add a few more fondant decorations, A name banner along the bottom, Two fondant crowns on top instead of one. 2 Flavors for the cake (1 Red Velvet, 2 Chocolate tiers) and fillings for each tier. Oh wait I cannot forget!!! He also wanted the cake delivered and set up (he dropped the last cake for a special event) All within the $100. 

 

I had already let this order go but I used the situation to practice my patience and customer service skills!! (Turning a negative into a positive) 

 

Thanks to the advice of @bakingirene I kindly declined the order : "Dear Sir I cannot meet your expectations.  Sorry.  Good luck finding your dream cake."

 

He told me I should STRONGLY reconsider. This is for his son's 1st birthday and he is expecting over 100 guest who will see this cake. He is more than sure I will get some repeat business! icon_rolleyes.gif He tried to convince me that since he is a first time customer and has not tasted my cakes that he is taking a high risk!!! WOW

 

Anyways I kindly repeated I was unable to complete his request within his budget. I offered what I could do for that price. He wasn't having it! I closed the call by saying well I really appreciate your time if you have and questions please don't hesitate to give me a call. 

 

 

Creating Master Piece's One Treat At A Time

"Treat Yourself You Deserve It"

Masterpiecetreats@gmail.com

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Creating Master Piece's One Treat At A Time

"Treat Yourself You Deserve It"

Masterpiecetreats@gmail.com

Reply
post #25 of 37
Thread Starter 
Quote:
Originally Posted by Annabakescakes View Post.

 

Seriously, update please! I want to hear what he said after you told him that he could have a 3 tier, but not this 3 tier, for $100. 

 

*** UPDATE***

 

Spoke with the client last night and he informed me that his wife wanted me to complete the cake. 

 

The next few words confirmed what I already knew in my mind.( I WAS NOT TAKING THIS ORDER)

 

He wanted to add a few more fondant decorations, A name banner along the bottom, Two fondant crowns on top instead of one. 2 Flavors for the cake (1 Red Velvet, 2 Chocolate tiers) and fillings for each tier. Oh wait I cannot forget!!! He also wanted the cake delivered and set up (he dropped the last cake for a special event) All within the $100. 

 

I had already let this order go but I used the situation to practice my patience and customer service skills!! (Turning a negative into a positive) 

 

Thanks to the advice of @bakingirene I kindly declined the order : "Dear Sir I cannot meet your expectations.  Sorry.  Good luck finding your dream cake."

 

He told me I should STRONGLY reconsider. This is for his son's 1st birthday and he is expecting over 100 guest who will see this cake. He is more than sure I will get some repeat business! icon_rolleyes.gif He tried to convince me that since he is a first time customer and has not tasted my cakes that he is taking a high risk!!! WOW

 

Anyways I kindly repeated I was unable to complete his request within his budget. I offered what I could do for that price. He wasn't having it! I closed the call by saying well I really appreciate your time if you have and questions please don't hesitate to give me a call. 

 

 

Creating Master Piece's One Treat At A Time

"Treat Yourself You Deserve It"

Masterpiecetreats@gmail.com

Reply
 

 

Creating Master Piece's One Treat At A Time

"Treat Yourself You Deserve It"

Masterpiecetreats@gmail.com

Reply
post #26 of 37

good for you

my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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post #27 of 37

Good for you!   There are some customers who aren't worth the trouble.   I wouldn't do the cake you posted, with tiers fo 6-8-10 for one cent less than $265.00 maybe more.   We can't make everyone happy.  And we can't let ourselves be taken for a ride either.  You are worth so much more than he was willing to pay.  Remember that next time.  If you want to practice make dummys and add them to your portfolio. Or make cakes and donate them.

 

I'm really glad you turned it down.  thumbs_up.gif

Quinte West, Ontario, Canada   www.TeriLovesCake.ca   Strictly Wheat & Gluten-Free         

 

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Quinte West, Ontario, Canada   www.TeriLovesCake.ca   Strictly Wheat & Gluten-Free         

 

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post #28 of 37

Thank heavens! And thank you for the update! I used to really hate turning people down, but now I am like "whatever!" I would rather sit and watch tv, or get caught up on the laundry, before making a cake for nothing.

Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
post #29 of 37
Quote:
Originally Posted by MasterPieceCake View Post

 

 

 

 

He told me I should STRONGLY reconsider. This is for his son's 1st birthday and he is expecting over 100 guest who will see this cake. He is more than sure I will get some repeat business! icon_rolleyes.gif He tried to convince me that since he is a first time customer and has not tasted my cakes that he is taking a high risk!!! WOW

 

Don't you love this? I know a DJ who says he gets this line all the time. He says that when someone tells him how much business he'll get from their event he says "That's great, let's put a referral program in place. You book your event at full price, and whenever one of your guests books an event at full price and says that you referred them, I'll send you $100. I'll put it in your contract, and you should be able to earn a lot based on the number of people you said will book events from seeing us at your party. That will be a win-win for both of us." He said that most people shut up right after that and the subject of discounts never comes up again.

post #30 of 37

Oh that's a good one right there! 

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
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