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what to do if a customer just doesn't 'like' your cake taste? - Page 2

post #16 of 34
Thread Starter 

Thanks you guys! :)  I REALLY appreciate all of your kind words of support. 

Well, I was so upset by the whole thing that I wasn't in a big hurry to send her refund...and I WAS going to, I just didn't make a hurried effort to do it. 

 

Keep in mind that I JUST delivered her cake on Saturday.

SOOOO,  today I recieved a text from her at 1:52pm asking me when I sent it.  I never responded because I was busy homeschooling my son.  THEN, at 3pm...she sends me a 2nd text to tell me that since I didn't respond to her first one, she wanted to settle it between us and be done with it, but since I didn't respond, she filed a Civil suit against me and was suing me for the FULL cost of the cake plus court costs. 

 

I explained to her that I just received her message on my phone at 1:53pm and she said that she sent it the night before.  She said she would call and hold off the lawsuit until Monday to see if she gets my refund.
 

I am an honest person and always want to do the right thing, but GOOD GRACIOUS, I REALLY wish I had never responded to her first complaint.  :( 

 

I went ahead and sent her a $80 refund.  (the cake was $175...she wanted half back)  I told her at first that I would refund $50...but she kept harrassing me. 

 

I really feel sorry for this individual and especially her children because she is probably raising them to ***** and moan to get whatever they want for nothing.  :( 

It's people like this that make me want to just throw in the towel.  And it is taking EVERY inch of the Christian person I am to not give her a complete piece of my mind.  She would probably try to take me to court.  UGH!!!

post #17 of 34
One of my first official cake orders was from a woman who's children I happen to watch after school at our local YMCA. She heard I was doing cakes and approached me to make one for her sons Birthday. This woman is difficult to say the least (not about my abilities as a child care provider but with management; pricing, it's always something,) I knew better but I was so excited and had never personally had problems with her (just listened to her complain about everything from her coworkers to the weather when she would pick up her children) again, I should have known better!

Over the next few days her son and I put sketches together, per her request, I sent them home (approximately 6weeks before the party) I simply told her I would need two weeks notice, a small deposit, and we would need to set aside some time to finalize everything.

The week before her sons party I still hadn't heard back from her and frankly I was relieved, however, on Friday when picking up her son she said she wanted a sheet cake with a combination of the designs (but had forgotten to bring the sketches which was ok). She explained that there would only be 5-10 people attending the party so I suggested a 6/9" small square cake. She didn't want to spend a lot of money, then told me I had free range on the design (as long as it was Cardinal baseball themed) & a marble of chocolate and vanilla, and I told her I would do it for $20. (This was Friday night)

Saturday after I had just pulled the cake out of the oven I received a text message asking for a larger cake 'just in case'. I calmly agreed and explained that the larger the cake the higher the price, which she just didn't think was fair considering I was her last option now that her son's birthday party was the following day-she wanted a long sheet cake like from the bakery and the prices at Krogers are...
Fuming and realizing I should have went with my first instinct, alas I agreed to make the ridiculous 9x13 (explaining that is was a lot more cake than she originally requested) and only doing it for $30. At this point I just wanted this finished and my business complete with her!

I ran to the store to buy two more cartons of eggs (baked both batters from scratch, knew nothing of extenders at that point) and everything else I needed to remake this cake. I stayed up all night baking and remaking the decorations, etc. I showed up at the party, early, with her sheet cake covered in green piped baseball field grass, fondant bases, a scoreboard sticking out with a Happy Birthday....small fondant bats and baseballs stuck to the corners of my bottom trim and a chocolate transfer identical to the Cardinals logo with the bird on the bat unfortunately I was too irritated to take a picture.

Funny enough the mother 'forgot' my payment, thanked me and told me she would bring it Monday ugh! Monday afternoon I received a text stating the cake tasted funny: the yellow being mixed with the chocolate lol I apologized and kindly reminded her that's what she ordered and my family enjoyed the first cake that was meant for her party (and of course I tasted the scraps from leveling it was actually one of my best cakes to date). Anyway, her son was raving and bragging about his special cake to all the kids. When his mother came to pick him up she said she was confused and it was probably b/c it was so dry, again I apologized and kindly reminded her that at her request I remade the cake and I'm not sure I could have made it any fresher. Well darn she forgot her checkbook again...this went on for several weeks. Every day she would pick up her children and every day she had a new complaint, the price was too high, etc. l never mentioned the cake to her she would always bring it up and her final complaint was that the cake was simply too large! Amazingly enough she finally paid me two months later (the original $20). And several months after that I received an apology, something about her meds

Needless to say I learned several painful lessons from one order (contract, deposit, if they don't plan to pay take that cake right back out the door with you, etc). I was devastated and mortified and oh so discouraged! It took me months to bake again. I am not sure why but these people exist everywhere, don't let one bad review get you down! I'm sure it has happened or will happen to all of us maybe even more than once, just don't let someone else get in the way of your passion.
post #18 of 34
Quote:
Originally Posted by missmersh View Post

SOOOO,  today I recieved a text from her at 1:52pm asking me when I sent it.  I never responded because I was busy homeschooling my son.  THEN, at 3pm...she sends me a 2nd text to tell me that since I didn't respond to her first one, she wanted to settle it between us and be done with it, but since I didn't respond, she filed a Civil suit against me and was suing me for the FULL cost of the cake plus court costs. 

 

I explained to her that I just received her message on my phone at 1:53pm and she said that she sent it the night before.  She said she would call and hold off the lawsuit until Monday to see if she gets my refund.
 

It's people like this that make me want to just throw in the towel.  And it is taking EVERY inch of the Christian person I am to not give her a complete piece of my mind.  She would probably try to take me to court.  UGH!!!

 wow. I call bs on her filing a law suit in one hour. and also about her sending the text the night before. what could she take you to court for? Her being insane?!

 

I'm sorry you had to deal with such drama and angst like this (and also the lady who posted the story above as well!). There are really some nut cases out there..but don't let it get you down or discourage you. Their issues are not worth it..and these people have a lot of issues. I'm glad that you're rid of this lady now. yikes.

post #19 of 34

 I think you should write her a thank-you letter.  That's right.  A calmly worded letter thanking her for presenting every worse case scenario you could ever have imagined...and that as a result of her 'efforts'  you have changed your policies and procedures so that you will no longer have to deal with bullying customers who harass and hound vendors such as yourself with constant texts and fake lawsuits based on a ridiculous complaint that she could not prove.  

 

Tell her she did you a favor because it might have taken YEARS of satisfied customers before you would have experienced everything she threw at  you in this one order...and that because of her, you are now confident that you are prepared to recognize and refuse any orders from individuals like her that may end up costing you time, money and headaches.  

Then sign off :  Best wishes on your hunt for a new baker! 

 

PS. Any further communication from you regarding this issue will be construed as harassment and WILL be treated as such in a court of law.  Have a nice day!

 

icon_twisted.gif

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply

If I am ever on life support, unplug me...

Then plug me back in.  See if that works!

Reply
post #20 of 34
Quote:
Originally Posted by carmijok View Post

 I think you should write her a thank-you letter.  That's right.  A calmly worded letter thanking her for presenting every worse case scenario you could ever have imagined...and that as a result of her 'efforts'  you have changed your policies and procedures so that you will no longer have to deal with bullying customers who harass and hound vendors such as yourself with constant texts and fake lawsuits based on a ridiculous complaint that she could not prove.  

 

Tell her she did you a favor because it might have taken YEARS of satisfied customers before you would have experienced everything she threw at  you in this one order...and that because of her, you are now confident that you are prepared to recognize and refuse any orders from individuals like her that may end up costing you time, money and headaches.  

Then sign off :  Best wishes on your hunt for a new baker! 

 

PS. Any further communication from you regarding this issue will be construed as harassment and WILL be treated as such in a court of law.  Have a nice day!

 

icon_twisted.gif


LOVE!!!!

post #21 of 34
Quote:
Originally Posted by Cakemommy2012 View Post


LOVE!!!!

Heh heh....me too. That is beautiful.

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
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Birthday Cakes
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"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
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post #22 of 34

hi all i had a lady who got a cake from me for her daughter,she loved the cake and sent me facebook messages telling me how good it was,last month she ordered a surprise cake for her best friend,i put this in my order book,cake due on 27th march a tuesday,on friday she sent me a message asking was i still ok to do the cake,i told her yes,on saturday i spent the best part of the day making bits for her cake(she wanted a cake plus cupcakes with make up and small handbags etc),quite time consuming,she had sent me pic of cake she wanted on my facebook account,i turned laptop on on sunday midday and had a message from her can i cancel that cake.i sent her back message that i had spent previous day making parts for her cake,she replyed cant afford it as have to pay my rent,i replyed we all have bills to pay,she replied ok will take it but can u give me it cheaper,told her it was rock bottom price already,she then came back with her friend didnt like the flavour of my last cake and she wouldnt like this one.as  she didnt ask wat flavour i had done the cake and she didnt tell me wat flavor she wanted how did she kno wat flavour the cake was,after much toing and froing,i decided to put pic of cake on my facebook page explained briefly wat happened with cake(didnt mention any names) and told all my friends and family if anyone wanted the cake for present for sumones birthday in nxt few days would give them cake at reduced price,the cake was sold 3 minutes after pic and message went up on my page,next thing u know girl on asking why i was naming and shaming her even tho i didnt give names,pointed this out to her and she replied dont think i will order cake from u again,hah to which i replied dam right u wont cos i wouldnt take order from her you again.made sure i put lots of the cake pics up on my facebook so she could see how good her cancelled cake looked then after that i defriended her.thats 1st time ever someone said they didnt like flavour of a cake they didnt even taste lol,

post #23 of 34
Quote:
Originally Posted by bighand View Post

hi all i had a lady who got a cake from me for her daughter,she loved the cake and sent me facebook messages telling me how good it was,last month she ordered a surprise cake for her best friend,i put this in my order book,cake due on 27th march a tuesday,on friday she sent me a message asking was i still ok to do the cake,i told her yes,on saturday i spent the best part of the day making bits for her cake(she wanted a cake plus cupcakes with make up and small handbags etc),quite time consuming,she had sent me pic of cake she wanted on my facebook account,i turned laptop on on sunday midday and had a message from her can i cancel that cake.i sent her back message that i had spent previous day making parts for her cake,she replyed cant afford it as have to pay my rent,i replyed we all have bills to pay,she replied ok will take it but can u give me it cheaper,told her it was rock bottom price already,she then came back with her friend didnt like the flavour of my last cake and she wouldnt like this one.as  she didnt ask wat flavour i had done the cake and she didnt tell me wat flavor she wanted how did she kno wat flavour the cake was,after much toing and froing,i decided to put pic of cake on my facebook page explained briefly wat happened with cake(didnt mention any names) and told all my friends and family if anyone wanted the cake for present for sumones birthday in nxt few days would give them cake at reduced price,the cake was sold 3 minutes after pic and message went up on my page,next thing u know girl on asking why i was naming and shaming her even tho i didnt give names,pointed this out to her and she replied dont think i will order cake from u again,hah to which i replied dam right u wont cos i wouldnt take order from her you again.made sure i put lots of the cake pics up on my facebook so she could see how good her cancelled cake looked then after that i defriended her.thats 1st time ever someone said they didnt like flavour of a cake they didnt even taste lol,

it's hard for me to read this as it's not broken up into paragraphs but rather just one very long continuing paragraph- basically impossible to read- for me. Sorry. 

post #24 of 34
Thread Starter 

wow, SMckinney...you are a saint for doing such a time consuming cake for $30.  I am so sorry you had to deal with that!!  :(  I think sometimes we need to go with our gut instincts BEFORE we accept an order.  I think it will save us a lot of time, money and headaches in the end. 

Thank you for taking so much of your time to share your frustrating experience! 
 

post #25 of 34
Thread Starter 

cakefat, THANK YOU!  :) 

and carmijok...That is absolutely genius!!!  I think I might do that! 

 

And I did send her refund certified/return receipt so she CAN IN NO WAY try to claim that she didn't receive it. 

 

You all are so sweet!!  I am so glad that I am not crazy in thinking she was wrong in how she treated me.  Sometimes I really doubt certain situations and wonder if I am the one with the problem. 

 

Thanks y'all!!!
Leslie

post #26 of 34
Quote:
Originally Posted by bighand View Post

hi all i had a lady who got a cake from me for her daughter,she loved the cake and sent me facebook messages telling me how good it was,last month she ordered a surprise cake for her best friend,i put this in my order book,cake due on 27th march a tuesday,on friday she sent me a message asking was i still ok to do the cake,i told her yes,on saturday i spent the best part of the day making bits for her cake(she wanted a cake plus cupcakes with make up and small handbags etc),quite time consuming,she had sent me pic of cake she wanted on my facebook account,i turned laptop on on sunday midday and had a message from her can i cancel that cake.i sent her back message that i had spent previous day making parts for her cake,she replyed cant afford it as have to pay my rent,i replyed we all have bills to pay,she replied ok will take it but can u give me it cheaper,told her it was rock bottom price already,she then came back with her friend didnt like the flavour of my last cake and she wouldnt like this one.as  she didnt ask wat flavour i had done the cake and she didnt tell me wat flavor she wanted how did she kno wat flavour the cake was,after much toing and froing,i decided to put pic of cake on my facebook page explained briefly wat happened with cake(didnt mention any names) and told all my friends and family if anyone wanted the cake for present for sumones birthday in nxt few days would give them cake at reduced price,the cake was sold 3 minutes after pic and message went up on my page,next thing u know girl on asking why i was naming and shaming her even tho i didnt give names,pointed this out to her and she replied dont think i will order cake from u again,hah to which i replied dam right u wont cos i wouldnt take order from her you again.made sure i put lots of the cake pics up on my facebook so she could see how good her cancelled cake looked then after that i defriended her.thats 1st time ever someone said they didnt like flavour of a cake they didnt even taste lol,

Shouldn't have been a concern, because if you're selling cakes, then you should have been paid in full way before you started making something. Being paid in advance means you get to relax, do your work, and say "oh sorry you don't want it, would you like me to donate to a local charity? No? Ok then, you can pick it up at such and such time. But I'll only be here for about 15 minutes after that, as I have family plans." Done, end of story.

"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
"I can do that, because this is my sandbox and I've got the bullsh*% shovel." ~Dianne Sylvan, Author and Lunatic
Birthday Cakes
(2 photos)
Birthday Cakes
(2 photos)
Reply
post #27 of 34
I had a customer with a similar complaint. She claimed the cake did not taste good because it was not fresh and was not made of quality ingredients, something I state in my flyer. I replied that I was sorry to hear she did not like the taste an added my baking schedule an a list of ingredients I used for her cake to prove her claim was not true. i asked if there was some cake left for me to identify the problem. she did not reply. I also leveled that cake and had these pieces with my husband for coffee the day before, to us it tasted really good. I guess she wanted her cake for free...
Happy baking and creative decorating,

Dorit T.
Reply
Happy baking and creative decorating,

Dorit T.
Reply
post #28 of 34

thanks azcouture for your comments.Has i had done a cake for this customer before i trusted that she would pay for this cake on delivery.I have now learnt my lesson and will be making everyone pay before i do their order,

post #29 of 34
Quote:
Originally Posted by bighand View Post

hi all i had a lady who got a cake from me for her daughter,she loved the cake and sent me facebook messages telling me how good it was,last month she ordered a surprise cake for her best friend,i put this in my order book,cake due on 27th march a tuesday,on friday she sent me a message asking was i still ok to do the cake,i told her yes,on saturday i spent the best part of the day making bits for her cake(she wanted a cake plus cupcakes with make up and small handbags etc),quite time consuming,she had sent me pic of cake she wanted on my facebook account,i turned laptop on on sunday midday and had a message from her can i cancel that cake.i sent her back message that i had spent previous day making parts for her cake,she replyed cant afford it as have to pay my rent,i replyed we all have bills to pay,she replied ok will take it but can u give me it cheaper,told her it was rock bottom price already,she then came back with her friend didnt like the flavour of my last cake and she wouldnt like this one.as  she didnt ask wat flavour i had done the cake and she didnt tell me wat flavor she wanted how did she kno wat flavour the cake was,after much toing and froing,i decided to put pic of cake on my facebook page explained briefly wat happened with cake(didnt mention any names) and told all my friends and family if anyone wanted the cake for present for sumones birthday in nxt few days would give them cake at reduced price,the cake was sold 3 minutes after pic and message went up on my page,next thing u know girl on asking why i was naming and shaming her even tho i didnt give names,pointed this out to her and she replied dont think i will order cake from u again,hah to which i replied dam right u wont cos i wouldnt take order from her you again.made sure i put lots of the cake pics up on my facebook so she could see how good her cancelled cake looked then after that i defriended her.thats 1st time ever someone said they didnt like flavour of a cake they didnt even taste lol,

Wow. That was so incredibly unprofessional. I would never argue with a client in that manner & certainly not on Facebook. I can see you telling her you had begun preparation and asking her to cover costs thus far. I can also see you pairing it in FB without names (as you did) but responding to her comment is beneath you. Delete her comment & send a PM.

In business, you will encounter crazy rude people. You must rise above & remain professional.

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
Reply
post #30 of 34

delicious desserts as she didnt have the manners or courtesy to ring me but instead  left the message on my facebook page and as this made me so angry i replied through facebook.Looking back now in hindsight it wasnt very professional and i should not have stooped to her level,but as you can imagine i was very angry and this was the first cake that anyone ever cancelled from me.We learn by our mistakes and i have learnt a few lessons from this which i will carry forward to future orders and possible cancellations.thank you for your comments 

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