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How would you refund? - Page 3

post #31 of 32

I always HELP my customer load the cake and I tell them to bring several towels with them when they come.  That way, if their seat is not very flat, which most car seats aren't, I place rolled up towels in the lower part of the seat to prop it up and make the cake level.  This always seems to work for me.  I should also mention, that for the JMU cake I posted, I did have a friend make a board with a leg on one side that we placed in the back seat to prop that one up.  It weighed around 65 lbs so I knew it would need additional support.  Plus, the customer had someone ride in the back seat with the cake so they could tell if it was leaning or not. I also reminded the driver that he need to "watch out for gravity" and make sure he took off very slowly and stopped very slowly, and to keep it slow in the curves as well.   So, long story short, while I don't give refunds if the cake dies while they are transporting it....I DO go the extra mile to ensure that they are equipped to travel with it and that they COMPLETELY understand how fragile it is.

SweetHart Cakes & Creations

Graduation
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Baby Shower
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SweetHart Cakes & Creations

Graduation
(12 photos)
Baby Shower
(30 photos)
Reply
post #32 of 32
Thread Starter 

Yes I have started overstressing the point how delicate cakes are. All the while they are looking at me like I am crazy LOL!

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