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How would you refund? - Page 2

post #16 of 32
Don't blame the straws, that's what holds up every one of my cakes. icon_biggrin.gif
post #17 of 32

What type of straws do you use? I've been using dowels and I want to try straws but I'm unsure as to what kind to get that will hold up heavy tiers?? 

Ms Pinky LaRue, LLC -  Licensed, Inspected, Insured and Legal!

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Ms Pinky LaRue, LLC -  Licensed, Inspected, Insured and Legal!

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post #18 of 32
Thread Starter 

I usually get the thicker, bigger ones. I really don't think that was the problem with this cake. I think it wasn't sitting level and maybe the ride jostled it causing the problem. I had it chilled and when she took it from me it was fine. She was so excited about the birthday cake for her daughter. I hate that it happened.

post #19 of 32
Boba or bubble tea straws. I get them fron Boba Tea Direct.
post #20 of 32
I have heard those are really great straws to use, but I personally haven't tried them. I do blame my straws and my silly thinking that they ( the flimsy, very unsturdy, wide-yes, but not heavy-duty-enough kind of straws that I used from Big Lots) were DeFiNiTeLy the reason my cakes toppled over and fell apart. I will never ever ever try to use those again. I would like to try those bobo straws or whatever you call them, but, right now I'm happy with my dowels. They never fail me.
post #21 of 32
It was really nice of you to offer a refund. Sounds like the client was at fault.
post #22 of 32
Does anyone have a signature release form and/or traveling guidelines they wouldn't mind sharing??
post #23 of 32

You are very kind.  I ALWAYS tell my customers that I prefer to deliver any stacked cakes, but if they insist....it is no longer my responsibility if it is ruined once it is in their vehicle.  I made this HUGE graduation cake and a lady wanted to take it all the way from Chesapeake VA to James Madison University in the back seat of a Toyota Camry!!!!!!  I doweled this thing to death!!!  But I still warned her that it might not survive the hills, turns, stops, and starts because I have no idea how she drives!  Duke Dog was made of rice crispies and modeling chocolate and fondant....it was heavy!  The entire thing weighed 55 lbs!  I know it was put together amazingly well and I wouldn't hesitate to deliver it locally....BUT.....like I always tell my customers....no matter how stable I think it is....IT IS STILL JUST CAKE!!! 

 

SweetHart Cakes & Creations

Graduation
(12 photos)
Baby Shower
(30 photos)
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SweetHart Cakes & Creations

Graduation
(12 photos)
Baby Shower
(30 photos)
Reply
post #24 of 32
Thread Starter 

Do you know if the cake made it to JMU? I just had someone who wanted me to make a 2 tier cake that she is going to drive 5 hours with! After my experience with the cake that didn't survive the small trip, I told her it would be best if I gave her the cake in 2 separate boxes and she stacked it once she got to her destination. I know she wanted me to still have it stacked when I delivered it to her but I told her no.

post #25 of 32
Quote:
Originally Posted by punkin90 View Post
 

Do you know if the cake made it to JMU? I just had someone who wanted me to make a 2 tier cake that she is going to drive 5 hours with! After my experience with the cake that didn't survive the small trip, I told her it would be best if I gave her the cake in 2 separate boxes and she stacked it once she got to her destination. I know she wanted me to still have it stacked when I delivered it to her but I told her no.


Yep....the cake made it all the way there and they carried it up 3 sets up stairs too!  I doweled that thing to death!!  lol

SweetHart Cakes & Creations

Graduation
(12 photos)
Baby Shower
(30 photos)
Reply

SweetHart Cakes & Creations

Graduation
(12 photos)
Baby Shower
(30 photos)
Reply
post #26 of 32
Thread Starter 

The cake made it 5 hours away! I put wooden dowels in ( I usually use straws) and a center dowel. Phew! Had my fingers crossed.

post #27 of 32
Quote:
Originally Posted by BrandisBaked View Post

You did not advise her to keep it level. I think the fault lies with you since anyone outside of the cake world would have no idea what the internal supports were our how easily it would topple.

If I bought a dry clean only dress and there was no label inside telling me so and I washed it regularly and ruined it, I would certainly return it and expect a full refund.


Exactly. I feel like I'm in the twilight one on this thread with everyone blaming the customer. The OP didn't object when she saw the customer set the cake on the seat, how is it anyone's' responsibility but hers? You have to tell customers how to transport a cake.

post #28 of 32
Thread Starter 

This is an old thread. I was trying to get a feeling of how I should handle the situation. I did take the blame and offered a full refund to the customer but she would only take partial which makes me think that she realized she may be partially to blame. I did look at her seat and it looked pretty flat. Only a very slight tilt. I do believe I mentioned that it should be sitting on a flat surface but there was no where else to sit it. I really think some of the problem was due to her driving it up a curvy road and then back down the next day. Which I had no idea she would be doing. I value everyone's opinion on CC and believe me I am always SURE I tell people now that cakes have to sit on a flat surface. I have told one in particular every time she picks a cake up it has to sit flat. The other day she picked one up and she put it in the back seat of her SUV. I don't think people really understand how delicate cakes are. I feel like I am preaching to them.

post #29 of 32

I give them a speech and look worried lol. I wasn't trying to emphasize what happened as you clearly took the blame-- I just couldn't believe some of the responses you got. 

post #30 of 32
Quote:
Originally Posted by howsweet View Post

I give them a speech and look worried lol. I wasn't trying to emphasize what happened as you clearly took the blame-- I just couldn't believe some of the responses you got. 
hey, all that was missing was some nasty name calling, a couple of "omg I can't believe the customer was that stupid!", and the obligatory "put her on the no cake for you" list. Did I cover the major ones? Ha ha!
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