I Messed The Cake Up Now What
Business By SweetBakeCakes Updated 18 Mar 2013 , 4:34am by kikiandkyle
So i messed this order up pretty bad! The client paid 105.00 for the cake.... The finish is horrid though i do like the plaques i made... Normally my cakes have a nice finish this one is a hot mess!
If the client is upset do i refund her money? If so should i keep what i paid for ingredients... I'm a new user but have been decorating for 5 years this is the WORST cake i have ever created...
sorry i can't tell what's wrong
i get your upset
and i get that you don't like the finish
but it does not show for me in the picture
and my best guess is the client will be blown away by the awesome stuff their eyes do focus on--the incredible champ & wwe & monnite-y things so
typically in a case like this it's no worries
if you made this for kerry vincent's best friend be very afraid jk jk ;)
if it's for the average to above bear (yogi bear cartoon reference ;) then i think you'll be more than fine
a nice finish is the least concern to a cake buyer with artwork to be visually drawn to
besides i can't see anything wrong
sorry i can't tell what's wrong
i get your upset
and i get that you don't like the finish
but it does not show for me in the picture
and i my best guess is the client will be blown away by the awesome stuff their eyes focus on
the incredible champ & wwe & monnite-y things so
typically in a case like this it's no worries
if you made this for kerry vincent's best friend be very afraid
if it's for the average bear (yogi bear cartoon reference ;) then i think you'll be more than fine
a nice finish is the least concern to a cake buyer with artwork to be visually drawn to
besides i can't see anything wrong
Okay that helped a little, it looks like sh*t to me I'm used to making my cakes look flawless.. We shall see what she says eh... In worse case scenario she hates it... Do i refund half? My contract does state all deposits are none refundable... Ugh it just looks so bad!!!
In worse case she hates it do i just refund her half? My contract does sate all deposits are NONE refundable.
no no no don't go in prepeared to refund anything
be prepared to watch the magic happen
be surprised at anything that goes amiss
if i was a champion weeweemonite i would be thrilled with your creation
ASorry,maybe it's the photo, but I don't see anything wrong with it. Other than being a carved cake for the way too low price of $105! ;) Maybe you can explain what's wrong with it that the photo isn't showing?
AIt looks fine in the picture, but if you think the cake is not good enough for a paying customer the right thing to do is offer a full refund.
When you make this decision be sure to look at it from the customer's point of view, as customers typically have lower standards than cake decorators. The customer will probably love it (especially for such a cheap price) unless there is something wrong that didn't show up in the picture.
Agree. We are always on our own worst critic. I can't tell you how many times we have sent a cake out the door and I'm stewing about some detail that didn't look exactly perfectly like I saw it in my head, but the customer is blown away by the cake (in a good way!). As cake decorators, we see every little flaw. Sometimes too, we are way too close (literally) to our work and need to step back and look at the whole picture. Maybe to you it's not your best work, but don't go into it assuming the customer will hate it.
This is what she sent: thank you for the cake only thing i would have changed was have it more smooth and connected. And the middle piece wider. But cannot wait to taste it!...
this is with out me telling her i think i messed it up... She is a model and very high "class" so i knew off the bat she would not like it and i totally understand as i would be upset as well!!
Anywho i have decided to take a brake.... my last few projects have not been up to par! I'm falling out of love with caking :( its a sad thing.. But i am going to make this my hobby again possibly... i don't know haven't decided... Caking used to be my stress reliever but now its a huge STRESSER!!
Glad the customer loved it. Take a deep breath of relief, all your worries were for nothing. Ya done good.
The only thing wrong is you are giving this beautiful cake away. You simply didn't charge enough!
A
Original message sent by SweetBakeCakes
Btw the husband loved it! :)
A
Original message sent by SweetBakeCakes
she didnt love it for some reason i cant post long topics?>!
BTW the comments about underpricing are because when you have a relatively labor-intensive design and/or a sculpted cake that doesn't have too many servings, it's a good practice to add an additional premium to the cake to cover the design, otherwise you are doing extra work for free. In most markets that cake would probably be at least in the $250-300 range.
BTW the comments about underpricing are because when you have a relatively labor-intensive design and/or a sculpted cake that doesn't have too many servings, it's a good practice to add an additional premium to the cake to cover the design, otherwise you are doing extra work for free. In most markets that cake would probably be at least in the $250-300 range.
Exactly. Our shaped cakes start at $250. That's the most basic.
I'm from Iowa also and I probably would have charged $4.00/serving for this cake. Yes it's a shaped cake but to me it looks like it is just a round cake in the middle with a small sheet cake trimmed to fit on each side. I do think you undercharged due to your serving size though. That cake looks like it would serve a lot more than 30.
She sent a nitpick email even before tasting it? Guess you did know your customer and how nitpicky she would be. No suggestion for any followup offers for her, if any since I don't sell. But I think your idea of taking a break from orders is a good one. Sit back, re-assess why you have not been up to par lately. Look at the business side of things and see if there is something to change there, think if going back to caking as a hobby would make it fun again, etc. Good luck with it.
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