I heard through the grape vine that the new owners of one of the venues I have been a preferred vendor at for years was having issues cutting my cakes. The new manager (who has known me for as long as I have been in business and used to work freelance with the old owners) mentioned it to a mutual friend and fellow wedding vendor. This mutual friend encouraged her to contact me so I could teach the new staff how to cut and serve a torted cake (taller than untorted cakes and 3 layers of filling means three places a wet filling like custard can make the layers come apart if you dont do it right , I know im preaching to the choir) This mutual friend said the new owner was insistent that she knew how to cut a cake and there must be something wrong with mine in particular (I am the only area cake person who torts and uses real freshly made custards and such in fillings so this was not an issue with the other cakes) I had never had an issue with the old owners or any other venue (or individual client) I work with. I decided to let it go since I wasnt really supposed to know about the conversation.
Fast forward to last night, annual mass tasting at that venue. In a change from the past they decided to just have cake people drop off their tasting cakes and THEY would serve it instead of having us do it and mingle with the clients. No biggie, I was happy to be home. I dropped off my cakes in the back kitchen and left. I had to return 2 hours later for a client meeting just before the mass tasting began. I walked into the back kitchen to check on how the cakes were being cut to find the new owner (the one who insisted she knew cake) BUTCHERING my cakes with a STEAK KNIFE!!! Throwing large chunks of it in the garbage in frustration!!! I gently asked if I could help and get the proper tools from the main kitchen to slice it. She agreed, I went and secured a long super sharp knife and a spatula (would have preferred a cake comb but that was all they had) I came back and tried to work with what she had already done. She was grateful for the help and quite humble. She actually apologized for butchering my "beautiful cakes" I was happy to have had an opportunity to show her.
I had another client meeting there today and spoke with the event mgr and she has asked that I come in and give a cake cutting lesson for the new staff. If only they had just come to me to begin with, frustration could have been avoided :/ I wonder how many of my tiered cakes were butchered over the past months there :(
Sorry so long :(