Originally Posted by kikiandkyle
I'm not saying it was OK that the cake was 1.5 hours late, but was the party over and done? I doubt it!
With children's parties that are on a time table, this is reasonable. There is an indoor jumping castle playground here that does parties and when you book the space, you get it for either 1.5 or 2 hours exactly. The parties are on a schedule: first a private jumping party on the equipment and then the group is moved to a party room where they get between .5 and .75 of an hour for snacks and cake. The staff is there at the party ending time with a big rolling bin to help move presents out to the parent's car and another is cleaning up your decorations and setting up for the next party (who were just admitted to the equipment room when your party left). The price for this quick party is between $130-250 and I've delivered a few fancy and sculpted cakes (at prices higher than $120) to this place. Usually at these quick turn around venues, they have a large reach in cooler for cake deliveries, and that makes it so much easier to handle an early delivery. When the party is on such a quick timetable, delivery times are important--much different than a backyard party where an extra game of pin the tale on the donkey can fill the gaps.
I'm glad that the OP has such a great attitude about this. It is a learning experience that unfortunately most cakers either have or will go through. My worst was with the owner of our son's karate dojo. I did a small cutting cake and cupcakes for their older son's wedding. I gave them an invoice and asked her to review it. Stupidly, I didn't have a good email trail because it was a 'friend' that I saw 2x a week. Ends up the order I wrote for their Saturday wedding was actually needed for the wedding on FRIDAY. She calls me panicking at 7:30 that they were going to cut the cake and it wasn't there>!!>!>!>! Nope...it was on my turntable and I was getting it finished up. No cupcakes either (i bake those early the morning of). I quick finished the buttercream, wrapped it in ribbon and popped on a few premade gumpast flowers. It was a bit tilted when i got there being transported unchilled, but they had something to cut. And what a walk of shame that was going in as The Lady Who Forgot the Cake, when really it was the mother who confirmed the wrong date. Right there on their order. I wrote them a check on the spot for a refund, but in looking at their invoice, they saw their mistake as well and 'gave back' a portion of the order amount in credit towards our class fees. Boy was it uncomfortable for a couple of weeks in there and it was a huge learning experience for me.
Edited by lorieleann - 3/5/13 at 12:39pm