Business is really picking up! We're even in the very early stages of opening our retail store. We do cupcakes, custom cakes, white chocolate macadamia nut popcorn, sugar cookies, and flavored marshmallows. Anyways, since we're getting more and more orders and I've read too many horror stories here, I'm wondering if you have suggestions for types of waivers/invoices/contracts that you give to your customers and/or make them sign. I currently have a contract for weddings and larger orders as well as a outdoor event waiver. What I'm concerned about is smaller cake orders (like under $150) and even my cupcake orders. The largest cupcake order I've filled is 120, which was for a Christmas event.
The only thing I can think of is a waiver for when people want to pick-up tiered cakes. I've done two pick-ups of three-tiered cakes. Both were successful and even had to drive a while. One from Ventura to Los Angles. I'm just concerned if anything were to happen and someone tried to blame me.
Do you have everyone sign something regarding your return policy for cake? Do you have one for cupcakes? What about when people are (eventually) just picking up from the retail store? Do you have a return policy posted? My only concern about that is people thinking that someone would need to return things.
Thanks for any help and sorry for my rambling!