I recently started a cupcake business in South Africa which is going well. Until this morning that is.
I have a bride who booked cupcakes for her wedding in April phone to cancel her order and now is demanding her deposit be returned.
I have already had 2 tastings with the bride as she changed her mind on flavours during the first.
I offered to give her 50% of her deposit back, but she is not budging and wants the full amount. My terms state
Should you cancel your order, depending on time scale and order quantity, charges may apply. Please advise The Vanilla Pod immediately of your intentions.
As a new business, I don't want to get bad reviews and press. How would you recommend I handle the situation?
The positive to this is that I have now amended my terms to state that all deposits are non refundable. I'm not getting caught out again.