What To Say When A Customer Ask This Annoying Question!

Decorating By LovelyCakes4Us Updated 7 Jan 2013 , 7:43pm by BakingIrene

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LovelyCakes4Us Posted 6 Jan 2013 , 11:14pm
post #1 of 8

AHow long does it take you to make a cake I do not want a dry cake ! Can you make my cake the same day so it is fresh? Sure I can make you're three tier cake the same day no problem. NOT!!!! O.o

I always get stuck when asked this question, what do you all say when asked?

7 replies
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LovelyCakes4Us Posted 6 Jan 2013 , 11:21pm
post #2 of 8

APrep.

Day 1. Make all gum paste decor. Day 2. Make all batters freeze,make all fondant put aside, mix base butter cream fridge or freeze. Day 3. Bake all cakes wrap like crazy and freeze. Day 4. Crumb coat,level tort ect ect Day 5. Decorate viola!

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-K8memphis Posted 7 Jan 2013 , 12:10am
post #3 of 8

i would repeat what she said, "so it is fresh?" and raise my eyebrows like whaaaat?

 

i'd give her a chance to hopefully realize what she is saying

 

then i would say, "you are ordering a cake that you think will be stale?"

 

people don't ask me that though

 

it's a presence thing

 

if chicklette didn't get a clue and back off i would not work with her

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carmijok Posted 7 Jan 2013 , 12:12am
post #4 of 8

I might say something like " If I sold dry cake I wouldn't be in business very long.   I schedule my baking to assure the freshest cake possible.  If you wish to order I will be happy to help you.'   And leave it at that.    I actually prefer to freeze my cakes a couple of days before they're due.  The texture seems to be better and I like working with a cold cake. 
 

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LovelyCakes4Us Posted 7 Jan 2013 , 12:26am
post #5 of 8

A

Original message sent by -K8memphis

i would repeat what she said, "so it is fresh?" and raise my eyebrows like whaaaat?

i'd give her a chance to hopefully realize what she is saying

then i would say, "you are ordering a cake that you think will be stale?"

people don't ask me that though

it's a presence thing

if chicklette didn't get a clue and back off i would not work with her

Haha mite give that a try! I've been asked this question twice sense I started baking in 08".

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LovelyCakes4Us Posted 7 Jan 2013 , 12:29am
post #6 of 8

A

Original message sent by carmijok

  I actually prefer to freeze my cakes a couple of days before they're due.  The texture seems to be better and I like working with a cold cake. 

 

Cold cakes ROCK! I don't think I would work on them any other way.

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kakeladi Posted 7 Jan 2013 , 5:42am
post #7 of 8

..........." If I sold dry cake I wouldn't be in business very long.   I schedule my baking to assure the freshest cake possible.  If you wish to order I will be happy to help you.'..........

 

This ^^^!  Very well said. 

Actually cakes taste much better at least the next day if not 2 days after baking (as long as it has been either well wrapped or iced).

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BakingIrene Posted 7 Jan 2013 , 7:43pm
post #8 of 8
Quote:
Originally Posted by LovelyCakes4Us 

How long does it take you to make a cake I do not want a dry cake ! Can you make my cake the same day so it is fresh?
Sure I can make you're three tier cake the same day no problem.
NOT!!!! O.o
I always get stuck when asked this question, what do you all say when asked?

I ask the customer, if they ever had a problem/bad cake from some other baker.

 

Then I tell them that there are good ways to keep a cake very tender and fresh.  I also tell them that a tiered cake MUST be baked long enough ahead of time to get it cold enough so that the icing doesn't fall off.

 

Finally, you can offer to the customer to add a sprinkle of flavoured syrup onto the cakes to make sure they will not be "dry".

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