- 83 Posts. Joined 1/2010
- Location: Bronx
- Select All Posts By This User
Please, please do not buy from this company..... we have had nothing but problems with replacements cartridges. They offered no solution other than breathing on each of the cartridges and trying to take cartridges in and out of the printer to try to "confuse" it. They also asked us to ship the defective cartridges back at my cost. They would not ship replacements in a timely manner.
After having a difficult experience, I called Kopycake for help and support..... the tech was amazing! He helped me understand and fix the problem as well as help me with refilling our current cartridges to save $$ in the future. It was a great experience and their customer service was so understanding, helpful and supportive.
I have their Canon Pixma 5300 and have not had any problems with it yet. So far the print quality is amazing. It was my birthday present last year. It has worked well for me so I have not had to deal with their customer service other than ordering supplies, like ink and frosting sheets. I have tried other brands of sheets in mine and they worked fine as well. Mine was bought thru Sears.com they had a better deal on their site then the home site. I used to have a Epson from KopyKake which worked great when it was not clogged. That way my main reason to get the Canon.