I have a new one to add, and I knew just where it needed added...So this girl sends me a message, says she wants a full size, standing guitar cake. Says she's seen them by other cakers but they're "too far away" to have any of them make one. I tell her I've never done one before, that I'd seen a tutorial for the base, but it would be quite a feat and I wouldn't even know where to begin. I quote her some terribly low price, because I have a serious fear of cakes I'm not sure I can make, and I always tend to quote them really low (I guess in case it's terrible?) So she assures me and REASSURES me, that she wants ME to do it, and that she knows it won't be "too hard, right". I even tell her at one point (since she told me he didn't have an electric guitar yet, just wants one really badly) that I saw a few at the pawn shop for what she's paying for the cake, if she wanted to back out and get him a real guitar...she AGAIN tells me she wants me to make the cake, and that "whatever I can do will be great". So the pic of a real guitar (not even a cake) that she sent me had a crazy bottom, so I sent her a message even then, telling her that I needed to change the shape of the guitar so that I could make the stand easier, she says "No problem!" So I make the cake, in a flavor that my repeat customers LOVE, take it to her house and deliver it, where her, her husband, 3 year old and another couple all gasp and ahh at the thing as I sit it down. The husband says 5 different times, "That's the coolest thing I've ever seen!" "It looks so real!" "I can't believe that's cake!" "Seriously, that's the coolest cake I've ever seen!" So later on that evening, totally unexpectedly I start getting a barrage of messages telling me that it "Looked so terrible they wouldn't eat it" and "It didn't look ANYTHING like the picture I sent, it wasn't even the same shape guitar", so I write back, saying that's strange because everyone, including her hubby said it looked amazing. I told her I posted a pic on my personal page and everyone went nuts for it...that maybe she had her sights set on some awesome baker who did a much better guitar cake, but this was exactly what I'm capable of and that I'd post the pic so she could see on my business page the reaction it got...so I did. I got 75 likes in less than an hour and 20 some comments saying it was amazing and that I'd "done it again!" So she sends me another message, saying that it really wasn't about the look, it was the taste (wait, didn't you say it looked so bad you wouldn't eat it???) It now tasted so bad that her 3 year old (who just loves any sweets) wouldn't even swallow it!?! WHAAAAAAAAAAAT? So it looked so bad you wouldn't eat it, so you tested it out on your 3 year old? Way to go Super Mom! Said she wanted a FULL refund. No, and a hell no! Just in wood and supplies alone I had $50+ dollars in it, not to mention time. After too many messages back and forth I agree to a 50% refund, just to end it all, she writes back something really snarky about how she was "So impressed that I would give back 50% out of the kindness of my heart, but that won't buy the real guitar that my husband wants now!?!" HUH!?! So you basically just told on yourself that what happened is your husband who has always wanted a guitar found out that he could have gotten a REAL one for the price you paid for the cake, you both decided you'd screw me out of my hard earned money? I swear I can't stand some people! Sometimes you can tell from the word go that they're going to be difficult and some just sneak up on you! Man I feel better already getting that out!!!